Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2023 sur Expedia
Accueil de nuit très agréable. Et c'est tout.
Bouteille vide par terre dans la chambre, vieille couche de bébé sous le lit, meuble TV pourri, micro ondes sale, le plafond de la salle de bain nous tombe dessus, petit déjeuner continental....euh enfin bref.
On est pas très regardant sur les prestations, mais celui là est le plus pourri de tous les hôtels déjà faits
Bonne chance à vous
par un voyageur
Publié le 25 août 2024 sur Expedia
The owners was very nice the room was ok a little under dated and the cable kept shutting off.
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Natosha,We appreciate your feedback and will share your comments with our team for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.
par un voyageur
Publié le 24 août 2024 sur Expedia
Extremely dirty
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Adam, We appreciate you taking the time to share your feedback and will address your concerns with the relevant team for improvement in the future.
par un voyageur
Publié le 23 août 2024 sur Expedia
When I arrived the 1st room they gave us was absolutely dirty and had stained sheets and everything was so run down. (Nothing like the pictures on the webpage) They put us in another one and had same issues. The manger was very nice and offered us new sheets and blankets I asked if I can just get refunded he said yes, but then told me he can’t refund me because I booked through Expedia and they would have to say it’s ok. Well I called Expedia and they said they have nothing to do with it because we Paid on site! Expedia called and talked to them and they changed their minds and they would not refund us! So I guess when I have a 1star on service that’s why! They were nice! Until they weren’t! Of course I can’t add the pictures I took
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Kimberly,We're sorry to hear about the issues you encountered during your stay. We appreciate your feedback and will share it with our team for improvement. If you have any further concerns, we recommend contacting our management directly for assistance with your refund request. Thank you for bringing this to our attention, and we hope for the opportunity to welcome you back in the future.
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Iraida,We are grateful to hear that you had an exceptional stay with us! Our team looks forward to welcoming you back soon for another excellent experience.
par un voyageur
Worst hotel I have ever been in. Did not stay!
Publié le 10 août 2024 sur HotelsThe desk guy was a dick. Acted like we were a problem to his video watching. We ended up calling choice hotels international on them because they didn’t want to give us a refund. There were cigarette burns in the bed linens. There were roaches. And the place was a slum. Not worth a dime. We did not stay here but had to fight to get our money back. The walls and floor look like they hadn’t been cleaned in ages. The smell was awful. Like being in a dirty wet cellar. The desk clerk would not answer the phone. They would not allow us to receive a refund. Even called hotels.com for a refund and they didn’t want to give us a refund so we called their corporate owners. Corporate did end up giving us a refund. Do not book this hotel. And I wouldn’t recommend hotels.com either. They are both a joke and their “refund policy” is a lie. Horrible experience. I wouldn’t even stay there if I were homeless. Here is a photo of the tub… It speaks for the whole room. If I could give the hotel and hotels.com a minus a million I would. They are both shiesty and try to take advantage of you.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Jason, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 10 août 2024 sur Expedia
Lights didn’t works.
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Panda,We appreciate your feedback and apologize for any inconvenience caused by the lighting issue during your stay. Rest assured, we will address this matter with our maintenance team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Not again
Publié le 9 août 2024 sur HotelsThe room was being worked on that they gave us so they gave us another room that one too was being painted and fixed so they gave us a 3rd room that one was just finished and they didn't clean up afterwards and the chair for the table was being used outside to help them paint another room and the little sofa was in the hall way with a worker sitting in it. When I talked to the manager the next day they used the excuse that the guy checking us in was in training (all by himself no one else to train him) but I had made arrangements for someplace else for the remainder of our trip so we did not stay the rest of the time there and it is a week later and still no refund for the remainder of the days we didn't stay there. Don't think I will use them again.
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Darryl,We apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing high-quality service, and we regret that your expectations were not met. Please contact our management team directly to further address your concerns and discuss the refund process for the remaining days of your reservation. We appreciate your feedback and will use it to improve our services for all future guests.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Celia, We're sorry to hear that you did not fully enjoy your stay. Please reach out to us to share any feedback you may have so we can address your concerns and improve our services.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Bugs. Rooms smelled terrible
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello Paul, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
