Note fondée sur 408 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
This place was absolutely filthy. We didn’t even want to walk on the floor in the room with our bare feet. The cabinets and dresser had chunks missing out of it. The hallways smelled horrible. Also, even thought it is a suit and advertised to have a kitchen you have to ask the front desk for any utensils, plates and etc.
There was even a guy sleeping in his truck the entire night and was still there at 11 a.m.
We would have absolutely went somewhere else but the availability of other locations were extremely limited. For 180.00 this was an absolute rip off.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nichole, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Regarding the kitchenware, we regret if we missed informing you that to ensure cleanliness, we keep the dishes at the front desk, and they deliver them to you on request. Considering this a rare incident, please return, and we are committed to ensuring a better experience for your next visit. Sincerely, Hotel Management
par un voyageur
Cheap and dated rooms.
Publié le 25 sept. 2024 sur HotelsThe room was relatively comfortable. But the cupboard doors were broken and it cost to get any dishes, pots, pans and such. The microwave is the smallest I have ever seen. Breakfast is next to nothing. The facilities are very dated.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Craig, Thank you for your feedback. While we are glad to hear that your room was relatively comfortable, we apologize for the issues you encountered with the cupboard doors and the additional cost for kitchen items. We also regret that the microwave and breakfast did not meet your expectations. Your comments about the condition of the facilities are appreciated, and we will review these areas for potential improvements. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
par un voyageur
Publié le 11 août 2024 sur Hotels
par un voyageur
Publié le 8 août 2024 sur Expedia
My room was nice and clean. The staff was great. The only downfall for me was the parking lot and lobby. There was no room for parking at the lobby and I had to haul my belongings a long way.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Kim, Thank you for sharing your experience! We are thrilled to hear that you enjoyed your clean room and the service provided by our team at Extended Stay America. However, we apologize for the inconvenience you faced with parking and understand how it could be frustrating to haul your belongings a long distance. Your feedback is valuable, and we will look into ways to improve this aspect. We hope to welcome you back for an even more seamless stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 3 août 2024 sur Expedia
I had a nice stay. Easy to book. Safe and secure. Nice morning continental breakfast. I recommend it.
par un voyageur
A cot & no hots
Publié le 2 août 2024 sur HotelsAs of the day we arrived this motel no longer had any amenities. No coffee in the rooms or in the lobby, no breakfast. just a well used room. The young man at the desk checking us in was very nice but the manager was rather surly when we decided we did not want to stay.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Alan, We sincerely apologize for the disappointing experience you had during your stay. We understand your frustration with the lack of amenities and the condition of the room. Your feedback about the staff interactions is concerning, and we will address this with our team to ensure better service. We appreciate your feedback as it helps us improve. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 2 août 2024 sur Hotels
Terrible staff
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Ajibola, Thank you for your feedback. We regret to hear that your experience with our staff was not satisfactory. Providing excellent service is our top priority, and we take your comments seriously. Your concern will be shared with our team, and improvements will be made. We hope you will give us another chance to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 29 juill. 2024 sur Expedia
