Note fondée sur 521 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juill. 2022 sur Hotels
Bon hôtel pratique avec ça petite cuisine
Commentaires de Gestion de l’hôtel
15 juill. 2022 par Hotel Management, Gestion de l’hôtel
Thank you for choosing Extended Stay America. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 1 août 2024 sur Expedia
Our 6 night was very nice. Clean, convenient, very safe and nice area.
Staff was nice, i only meet 2 briefly
Will be back next year to stay
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Lorrie, Thank you for your wonderful review! We are delighted you enjoyed your stay at Extended Stay America. It is great to know you found the area convenient and safe. We look forward to welcoming you back next year for another pleasant stay.Sincerely,Hotel Management
par un voyageur
Publié le 31 juill. 2024 sur Expedia
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Our party of 5 all had a place to lay our head.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Melinda, Thank you for your feedback. We apologize for not meeting your expectations during your stay. Your comfort and satisfaction are important to us, and we regret falling short. We are actively working on improvements to enhance our guests' experiences. We hope you will consider giving us another opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management
par un voyageur
Publié le 11 juill. 2024 sur Hotels
par un voyageur
Publié le 6 juill. 2024 sur Expedia
I paid 114 for a room with two double beds. The size was adequate but there were many problems. I wish we had tried sleeping in a parking lot in our car. The air system in the bathroom was filthy and open a hole in the wall. It did not operate. The tub drain was disgusting. The drawer on the stand between the beds was nasty. There was gum matted in the carpets. There was a hole in one of the electrical outlets just big enough to stick your finger into. The staff did not care. We did not have a bell cart so I had to climb twenty flights of steps total to pack our car. Never again. I wish I could post the photos. Y’all nasty af!!!!
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jason, We sincerely apologize for the numerous issues you encountered during your stay. Your concerns about cleanliness and maintenance are important to us, and we deeply regret falling short of your expectations. Please be assured that we are addressing these problems with our team to improve our standards. We understand your frustration and disappointment, especially with the lack of assistance from our staff. We are committed to making the necessary changes to ensure a better experience for all our guests. We hope you will consider giving us another chance to provide a more comfortable and pleasant stay in the future. Your feedback is invaluable in helping us improve.Sincerely,Hotel Management
par un voyageur
Publié le 30 juin 2024 sur Expedia
par un voyageur
Publié le 23 juin 2024 sur Hotels
par un voyageur
Update the place
Publié le 10 juin 2024 sur HotelsCheck in receptionist very rude. Bed very uncomfortable and room really outdated. The “breakfast” is a muffin and coffee.
Place could use some new staff and updating and it might be an okay stay.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Courtney, We are truly sorry to hear about your disappointing experience during your stay. It is concerning to learn about the behavior of our receptionist, and we apologize for any discomfort caused. Your feedback about the comfort of the bed, the outdated room, and the limited breakfast options is also duly noted. We take your comments seriously and will address them with our team to ensure improvements. We are committed to providing a welcoming and comfortable experience for all our guests, and we appreciate your valuable feedback as it helps us continually improve our services. We hope you consider giving us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
par un voyageur de Cuyahoga Falls
Publié le 6 juin 2024 sur Expedia
I know it was a grab and go but there wasn’t anything for my kids to drink with their muffin. Ridiculous that I had to go spend another $40 for breakfast.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Holley, We apologize for the inconvenience you experienced with our grab-and-go breakfast options. Your feedback is important, and we will review our offerings to ensure they better meet the needs of our guests, including providing beverages for children. We regret any additional expense you incurred and hope to have the opportunity to improve your experience in the future. Thank you for bringing this to our attention.SincerelyHotel Management
