Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Run down
Publié le 10 oct. 2024 sur HotelsThe company REALLY needs to remodel their rooms, they are the same as they were twenty years ago, when they were very nice, stained floors, chipped furniture, water leaking from bathroom ceiling,sportscourt dismantled, landscaping unkept, building brand new Candlewood right next door, only undesirables will be staying here now! Won't consider Hawthorn Suites anymore again.
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hawthorn Suites Columbus North Management, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about your disappointment and understand your concerns regarding the condition of the property. Guest comfort and satisfaction are our priorities, and we’re actively reviewing plans for renovations and improvements.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Terrible room smelled bad
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hawthorn Suites Columbus North Management, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about the unpleasant odor in your room. This is not the experience we want for our guests, and we’re addressing this issue with our team.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
par un voyageur
DONT STAY HERE!!!!!!!
Publié le 23 sept. 2024 sur HotelsIt was HORRIBLE!!!!!!
BROKEN THING;
Phone, stove, cabinet, bathroom sink (no water), sliding door, wifi, blow dryer.
DIRTY THINGS;
EVERYTHING!!!!!!!!! COUCH, WINDOWS, BATHROOM, PILLOWS, WALLS, WINDOW SEALS, CURTAINS CARPET.
When I called the off rhey said theynwould send someone out to dix rhe broken things. Guy shows up and trys to enter the room without knocking (luckily the door was latched) it scared TF out of my kids. By the time i made it to the door he was gone.
At that point I choose to stay posted outside the door. He walked pass and I asked if he was the person who came to our door. In broken English i gathered that the feont deak sent him to the wrong room.
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hawthorn Suites Columbus North Management, Gestion de l’hôtel
Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. We are improving on all the concerns you have raised.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
This place should not be open for business. It was absolutely filthy and the smell in the room was enough to make someone sick.
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hawthorn Suites Columbus North Management, Gestion de l’hôtel
Thank you for your feedback. We deeply regret that your experience was so unsatisfactory. Cleanliness and comfort are our top priorities, and we apologize for failing to meet those standards. We are taking immediate steps to address these concerns with our team.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur de Sacramento
Publié le 11 sept. 2024 sur Expedia
Ok for an extended stay. Worked for me due to location. It does show its age and a makeover is due. Plus, Covid is behind us. Open your pool and go back to full-service breakfast
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hawthorn Suites Columbus North Management, Gestion de l’hôtel
Thank you for your feedback! We’re glad the location worked well for you. We appreciate your comments about the property’s condition and amenities, and we’re actively considering updates to enhance the guest experience.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
I did not like roaches there was roaches in my room, bed was very uncomfortable, bathtube was old and dirty and finally and most important I suffer from allergies and I gess the ac conduits are real dirty because my allergies went to the roof every day as soon I get back to the hotel every day I stayed there for 4 nigths.
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Hawthorn Suites Columbus North Management, Gestion de l’hôtel
Thank you for sharing your experience. We deeply regret the issues you faced during your stay, particularly with cleanliness and comfort. Your concerns about the room, bed, and air quality are being taken very seriously, and we are addressing these matters with our team to ensure improvements.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Hotels
