Note fondée sur 959 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 mai 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ibrahima Sory,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.
par un voyageur
Publié le 21 déc. 2024
The room is clean. The lighting in the hallway could be better. It seems that there is some renovation in progress. Staffs is up to par.
Commentaires de Gestion de l’hôtel
21 déc. 2024 par Manager, Gestion de l’hôtel
Hello JHONNY,Thank you for sharing your feedback with us. We appreciate your positive comments about the cleanliness of the room and the quality of our staff. We'll consider your suggestions for improving the hallway lighting, and we hope you noticed positive changes on your next visit.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Good job
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Al,We appreciate your feedback and are pleased to hear you had a positive experience during your stay with us. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing our hotel.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Overall everything was ok exception of the towels and the sheets they were old and terrible
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Stephanie, We appreciate your feedback regarding the towels and sheets, as we are always looking for ways to improve. Should you have any further concerns or feedback, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lakeesha, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to discuss any concerns you may have had during your time with us. We value your feedback and would like the opportunity to address any issues you experienced.
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tyrone, We are sorry to hear that your experience did not meet expectations. We encourage you to contact us directly with any specific feedback you may have so we can address your concerns promptly. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Veer,We are enlivened to hear that you had a wonderful stay with us! We hope to welcome you back soon for another enjoyable experience.
par un voyageur
Good time with family and friends..
Publié le 1 oct. 2024 sur HotelsIt was comfortable and relaxing
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Joanne L,We are delighted to hear that you found your stay comfortable and relaxing. Our team strives to provide a pleasant experience for all our guests. Should you have any further feedback or queries, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
We only stayed for one night from our trip back home. Extremely disappointed that they claimed to be smoke free when they are clearly not. My boyfriend has asthma and it was so bad he needed his inhaler in the morning to breathe. I needed to spray the whole room with Lysol and it still was awful. We did also get a notification on our app Citizens that there was a report of theft from the lobby the night we stayed. The guy at the front desk said that didn’t happen and he was there from 1 to the morning. However, we got it around 2 in the morning because we were trying to get as close as we could home to make the second half of the drive a bit more smooth. So the front desk man, as nice as he was, lied!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Amanda, We apologize for any inconvenience you experienced during your recent stay. Our hotel does enforce a strict non-smoking policy, and we will address any reported violations accordingly. As for the incident mentioned, we take all guest concerns seriously and will investigate further. Thank you for bringing this to our attention, as guest feedback helps us improve our services for the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Alicia,We are blessed to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back in the future for another exceptional stay.
