Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 mai 2018 sur Hotels
par un voyageur
Very disappointed
Publié le 19 août 2024 sur HotelsThe housekeeping staff need to be fired. Sticky floors, cup rings on tables, shower/tub had hair and bottom of tub dirty, no hot water at hand wash sinks. No lotions or coffee station in lobby, no ice buckets or ice. We were nervous about staying there. Out side was an abundance of trash and dog poop.
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Julie, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you for your feedback. We regret that your experience fell short of your expectations. Your satisfaction is important to us, and we would love to learn more about your stay to ensure we can improve. Please do not hesitate to contact us with any further comments or concerns.
par un voyageur
Publié le 18 août 2024 sur Expedia
I GOT STUCK IN THERE Elevator for about 15mins i Kept ringing the bell for help but no one came for help 😭 Please gove me a refund i didn't stay the night thank you
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Sharon, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Kaur J. #team6
par un voyageur
Publié le 17 août 2024 sur Expedia
Great place to be
Commentaires de Gestion de l’hôtel
26 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Natalie#Team6
par un voyageur
Publié le 17 août 2024 sur Expedia
par un voyageur
Publié le 16 août 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
22 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Stephanie, Thank you for the 5-star rating! Natalie #Team6
par un voyageur
Publié le 9 août 2024 sur Expedia
The room stinks with the scent of cigarettes.
Commentaires de Gestion de l’hôtel
9 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Daniel,Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them.Maz K.#Team6
par un voyageur
Not what we expected
Publié le 4 août 2024 sur HotelsSwimming pool is not open. That’s a main focus of the pictures and it is not open, hasn’t been since COVID. That was never mentioned when booking. also, the hallways smell horrible
Commentaires de Gestion de l’hôtel
7 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Zachary,We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations.Maz K.#Team6
par un voyageur
Publié le 4 août 2024 sur Hotels
