Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice location
Publié le 4 nov. 2024 sur HomeAwayNice older home, great location, has a park directly across the street. Grocery store and restaurants, is just a few blocks away.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave your feedback, Elliot. We’re happy to hear that you enjoyed the home and its convenient location, with the park nearby and easy access to grocery stores and restaurants.
It was a pleasure hosting you, and we hope to welcome you back to Patriot Family Homes in the future!
par un voyageur
This property needs a little Tlc
Publié le 23 oct. 2024 sur HomeAwayWhen we first opened the door, we noticed that one of the ceiling lights have dropped down from mounting smoothly in the ceiling. The refrigerator rocked back and forth when you opened it. A lot of bugs in the overhead kitchen light. Intake air filter is on the floor ( older home )
Dead roach, and filthy. Toilet seat broken. And much more.Worst VRBO home I have ever rented.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback regarding your stay at Patriot Family Homes, Donald. We sincerely apologize for the issues you encountered during your visit.
We appreciate your comments about the ceiling light, refrigerator, and cleanliness. Please know that we take these matters seriously, and we are currently addressing the maintenance concerns you mentioned. Our team is committed to improving the condition of the property, and we have already taken steps to replace our cleaning team to ensure a higher standard of cleanliness.
Your experience does not reflect our usual standards, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. Thank you again for your feedback.
par un voyageur
Deceptive pictures - filthy place
Publié le 16 oct. 2024 sur HomeAwayFirst of all to be fair, the location is great! Good neighborhood - right across from a beautiful park - we came here to evacuate from Hurricane Milton with our two little dogs.
However, place dirty and in major disrepair - some safety issues too (electrical socket in kitchen loose and hazard), bugs in light fixture in overhead kitchen, towel rack missing in bathroom, mattress box springs broken and mattress awful, only one tv in whole house, back yard messy with piles of yucky brown stuff my dog rolled in, gross splatters of old food on kitchen blinds, couch old and very uncomfortable - whole house unkempt and DIRTY! I wouldn't even use the yucky dirty cabinets in the kitchen, there is more but I think you get the picture. When I called company they gave me half of cleaning fee back - HALF! Are they out of their minds.
Shame on Patriot Homes - CEO is supposed to be a veteran - I am a veteran too and I would never allow such bad customer service! Don't rent from them!
We found another house in same neighborhood, same price and beautiful!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Yvonne. We genuinely appreciate your perspective, and we understand that your experience did not meet your expectations.
However, we would like to clarify some points regarding your stay. Our photos accurately represent the property, and we have made every effort to maintain a clean and comfortable environment for our guests. While we regret that you found issues during your stay, we do take all guest concerns seriously and strive to address them promptly.
We are sorry to hear that you felt our response was inadequate. We always aim to resolve concerns as they arise and believe that open communication is key. We have since taken steps to address the maintenance issues you mentioned, including the loose electrical socket and other repairs.
We appreciate your service as a veteran and understand the importance of providing a positive experience for all our guests. We hope that you will reconsider your perception of our properties and the dedication we have to improving them for future stays. Thank you for your understanding.
par un voyageur
Columbus Stay
Publié le 26 oct. 2023 sur HomeAwayNice house in good neighborhood across from a park.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We're pleased to hear that you found the house pleasant during your stay in Columbus. The neighborhood's proximity to a park is indeed a bonus.
We hope to host you again in the future!
par un voyageur
Ran as a corporation
Publié le 18 oct. 2023 sur HomeAwayOver all stay was good. Bad parts were the owners apparently own a lot of homes all over the country and it is ran as such. You get the basics but any little extras that make it feel like a home isn’t there. More like a big older hotel. Appliances are extremely oldAppliances, out of date and rusting. The paint on the walls are very sloppy and the outside paint is beyond bad(if I had a painter do that kind of job they would be fire asap). But the worst is there was a change in the length the we could stay. I contacted them a week before the cut off of getting a full refund if I cancelled and they ignored my message until the deadline pasted were I couldn’t get a refund then told be it was now to short of notice to change, like it was my fault. The good things hmmmm the neighborhood is excellent and quiet. Have stayed in this neighborhood a couple times at other Vrbo homes and recommend it greatly just not this one unless no others are available. Over all not a horrible experience but ended up spending more money than it should have been and fall well short of other Vrbo houses I have stayed at.
Commentaires de Gestion de l’hôtel
25 oct. 2023 par VrboOwner, Gestion de l’hôtel
I appreciate your feedback on your recent stay with Patriot Family Homes, James. Your comments are valuable to us, and I would like to address the issues you've mentioned.
I'm sorry to hear that the property felt more like a big older hotel rather than a comfortable home. We take your input seriously and will work on enhancing the overall experience for our guests, including adding those little extras that make it feel more like home.
Regarding the appliances, we apologize if they appeared extremely old and out of date. We'll review the condition and consider updating them to provide a more modern and convenient experience for future guests.
I'm also sorry to hear about the quality of the paint job on the walls and the exterior. We'll investigate this issue to ensure that our properties are well-maintained and aesthetically pleasing.
I understand your frustration regarding the change in the length of your stay. I apologize for any inconvenience you experienced with our communication. We will work on being more responsive and clear in our communication in the future.
On a positive note, I'm glad to hear that you found the neighborhood to be excellent and quiet. We appreciate your recommendation and will strive to improve the property to meet the standards of other Vrbo homes you've stayed at.
Thank you for choosing Patriot Family Homes, and we hope to have the opportunity to host you again in the future under improved circumstances.
par un voyageur
Great vacation home
Publié le 21 oct. 2022 sur HomeAwayThis was a very nice and comfortable place to stay. A very beautiful home and you felt like you were right at home. Very close to downtown Columbus and river. The host were very informative and very helpful. Made the whole trip worth it.
Commentaires de Gestion de l’hôtel
8 nov. 2022 par VrboOwner, Gestion de l’hôtel
Hi Matthew! I am so happy you all had a great stay and felt right at home. We would love to host you again! You all were great guests.
par un voyageur
Amazing location to visit our soldier
Publié le 20 oct. 2022 sur HomeAwayLoved our location and having a pet friendly home away from home while visiting our soldier. A few aesthetics could be attended to, but all and all we loved our Patriot Home and stay. Plus, they helped get an important item back to us that we left.
Commentaires de Gestion de l’hôtel
25 oct. 2022 par VrboOwner, Gestion de l’hôtel
Hi Sara! I am so happy you all enjoyed your stay and had a 5-star experience! We would love to host you again.
par un voyageur
Not worth the price
Publié le 13 sept. 2022 sur HomeAwayDoor knob was missing. Knob on the sink would fall off. Vents were very very dusty. House needs maintenance do on it. It was a very nice neighborhood. We all loved the park across the street.
Commentaires de Gestion de l’hôtel
25 sept. 2022 par VrboOwner, Gestion de l’hôtel
Hey Chrystal, thank you so much for your feedback! I am working with my team to address the concerns you brought to my attention. I want to make sure our home is clean and ready for every guest!
par un voyageur
Cute house has everything you need BUT
Publié le 6 sept. 2022 sur HomeAwayPro's: The property was a good location across from a park. Close to everything, with in15 mins from Fort Benning. The house is older, as in early 1900's old. The house is in a historic part of the town. Comfortable beds, plenty of towels and comforters, pillows. Chick and rustic style. The AC worked amazingly great. They have all kitchen and cooking appliances, this is a plus. Hot and cold water worked great. This house has everything you need to be comfortable.
Con's: As with all old buildings, this property had a large amount of paint/wallpaper peeling. The structure it self is old and deteriorating. The old range can only reach a medium high temp. This is not a huge deal just take an electric burner if you want to sear meat (I had to go buy 3 to be able to cook fast) There were several spots with recent water damage. There was a storm on our last nigh and we could tell there was water working its way in the house. This explains the musty smell. Black mold. No door on the "daybed" room, just a curtain. One chair missing on dinning room table. All these things could be overlooked as you would only be here temporarily.
All in all 3 stars. Could be 5 stars if the house was updated and all the damaged wood replaced but since everything "works" and is to be used temporarily for a couple days you should be comfortable.
Commentaires de Gestion de l’hôtel
13 sept. 2022 par VrboOwner, Gestion de l’hôtel
Hey Gloria, thank you so much for your feedback! This is an older home with some quirks, but I will certainly be addressing any mold issues we come across as well as look into the stove issue.
par un voyageur
Special long awaited trip to see my sons army graduation
Publié le 16 juill. 2022 sur HomeAwayI was excited to see my son graduate from
Basic training. We had not see him at all for 3 months. I rented this house so he could have space to play his guitars. He also wanted us to bring our two yorkies. This house was very old which I didn’t mind at all. The location was great. I noticed exposed wiring above the shower and that lead my eye to black mold all over the ceiling. When I sent pictures to the agency she said it was just mildew. I’ve had experience with black mold and mildew, I know the difference. The rugs were nasty with stains all over them. The bathroom was absolutely disgusting. The second day we came in and our dogs food bowl
Was filled with ants. They offered no refunds to us.. I ended the trip with a major migraine. Just disappointing. I wish I could add pictures
Commentaires de Gestion de l’hôtel
7 août 2022 par VrboOwner, Gestion de l’hôtel
Heather, I am so sorry you had such a horrible experience staying in our home. We have certainly addressed all of your concerns since you checked out and did what we could while you were still in the home. I am not sure why you mentioned we did not give you a refund, as we did for what was appropriate for the situation. We strive to fully take care of our guests and appologize that we seemed to have missed the mark with you.
