Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Very very basic and not very clean place
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello jonathan, We appreciate your feedback and regret to hear that your experience did not meet expectations. Our team strives to maintain a high level of cleanliness for all our guests. Your comments will be shared with the appropriate departments for review. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 9 mai 2024 sur Expedia
no
Commentaires de Gestion de l’hôtel
10 mai 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Yulma. The staff and I at the Red Roof Inn Columbus - Grove City appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist
par un voyageur
sol de la chambre sale
Publié le 4 août 2023 sur Hotelsaccueil pas terrible, chambre sale. pas terrible comme hotel, j’ai vu mieux. Heureusement le sejour etait court.
Commentaires de Gestion de l’hôtel
5 août 2023 par Antonio,RediResponse Specialist, Gestion de l’hôtel
Dear larim,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - GROVE CITY . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and bad reception.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management
par un voyageur
Publié le 18 oct. 2019 sur Hotels
Super de bon sejour
Commentaires de Gestion de l’hôtel
18 oct. 2019 par Feven A., Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - GROVE CITY.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
My husband needed a room to stay in on his way home from a trip due to being ill. The room wasn’t cleaned and very dirty.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for any inconvenience this may have caused and appreciate your feedback. Our housekeeping team usually ensures all rooms are cleaned to our high standards. For any future concerns, please don't hesitate to reach out to our management team directly.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par sam, Gestion de l’hôtel
Thanks for your response.
par un voyageur
A place to lay head
Publié le 18 oct. 2024 sur HotelsA affordable place to lay your head during business trip. First room smelled of smoke and the second room had a stuffy mildew smell no matter how I tried to deodorize. The floor wasn't the cleaniest you can tell it had not been mopped/vacuumed. I was provided clean towels during my stay. Refrigerator wasn't the cleanest, but it did keep things cold. Can't speak for anyone else, but I have yet to receive my deposit refund. When I call to follow up on it, I get the same associate no matter what time I call, and I can tell I'm getting on his nerves by calling. I have stayed at Red Roofs in other locations, but the issues I had with this one, I never experienced. I will be in the area often for business but I will not return here.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable environment for all guests. Your feedback will be shared with our team for further review. For any concerns regarding your deposit refund, we recommend reaching out to our management team directly for assistance. We appreciate your loyalty and hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Manager, Gestion de l’hôtel
Hello Saundra,We're glad to hear you had a positive experience with us! We look forward to welcoming you back in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Paul B,We are pleased to hear that you enjoyed your stay with us. Your feedback is valuable, and we hope to welcome you back in the future for another great experience.
par un voyageur
Do not recommend.
Publié le 12 oct. 2024 sur HotelsHad to run the shower for over an hour before it got even a little bit warm to take a nice shower. The tv barely worked, WiFi was shotty. There were multiple stink bugs in the room on the ceiling. My husband told me to ignore them after I made it remove the 4th one from the room because he was tired of getting them for me. Oh yea and when I did finally take a shower, as I was drying off…… I noticed a pretty long piece of hair stuck to my body from the towel….. do yall really wash the bath towels??? I damn near want a refund but my husband told me not to bother.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Journi,We apologize for the inconveniences you faced during your stay. We take all feedback seriously and assure you that we will address these concerns with our team for improvement. Your comments have been forwarded to management for review. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
