Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2019 sur Hotels
Bien reçu, les.lits très confortable .
par un voyageur
EXCELLENTE EXPERIENCE
Publié le 12 août 2015 sur HotelsJ'appréhendai mon arrivée à l'hôtel de trouver une mauvaise surprise d'hygiène ou de securité, mais à ma grande et agréable surprise, l'hotel est trés bien entretenue, les chambres sont spacieuses, trés propres, bien entretenues, le service de nettoyage passe chaque jour, le personnel est trés acceuillant et sympathique. Le quartier est trés propre, on se sent en sécurité, et surtout proche de pas mal de restaurant.
JE VOUS LE RECOMMANDE
par un voyageur
Publié le 6 nov. 2024
I think the interiors need vast improvement need to modernize the facility. Bed linen seems worn out and old.
par un voyageur
Ok stay
Publié le 5 oct. 2024 sur HotelsNot the best or worst place. If you are looking for a cheap place to stay, this is it. I love a Red Roof Inn but this one is not the best in their portfolio. My room had a weird smell, gnats everywhere but I could stay here and not pay extra for my dog.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE. I am happy you found our hotel to be an affordable place to stay and was pleased with our pet stay free policy. However, you indicated that the room had a strange smell and the insects you encountered hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concern you mentioned.Thank you again for sharing and we look forward to providing you and your fur baby with an even better experience in the future. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Great stay
Publié le 30 sept. 2024 sur HotelsIt was what I needed and in a nice area.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your feedback with us. The team at our Red Roof Inn Columbus Northeast - Westerville was pleased to see your 10/10 rating. You highlighted that we were in a nice area and that our location was what you needed.Once again, we would like to thank you for sharing your feedback with us. On behalf of Red Roof, we look forward to providing you with more stays in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Expedia
This was not what the pictures looked like. The pillows, towels, and sheets all had stains and the floor had a film. The entire room smelled like cigarette smoke, so much so I was afraid we would get charged the fee. Just overall not what I have experienced at other Red Roof Inn properties and it was VERY expensive which is unusual as well.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Meghan, for taking the time to write a review of your stay at the Red Roof Inn Columbus Northeast - Westerville. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the linen, sheets, pillows and the smell of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Tamika,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus Northeast - Westerville and I felt great seeing your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The room was so dirty. Floors were so bad I wouldn’t put my bare feet down. Dirt set in the corners. Toilet leaked and was not stable. Air conditioner smelled like pee. One of the worst place I could have stayed. I didn’t read the reviews or look at stats before reservation. Lesson learned. I don’t mind an older motel or hotel as long as it’s clean but I have nothing nice to say about this place.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Tracie. The staff and I at the RED ROOF INN COLUMBUS NORTHEAST - WESTERVILLE were disappointed to see your 2/10 score. You indicated that the cleanliness of your room, the leakage of the toilet, and the other issues highlighted hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Nice hotel
Publié le 18 sept. 2024 sur HotelsGreat
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Very beat up and dirty!
