Note fondée sur 963 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2023 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Christian,Thank you for your honest feedback. We are sorry you had a less than satisfactory experience, prompting your 8/10 rating. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist
par un voyageur
Publié le 16 juill. 2022 sur Expedia
par un voyageur de Toulon
Très bon hôtel
Publié le 18 sept. 2018 sur ExpediaAccueil sympa, chambre spacieuse, propre, silencieuse, bien équipée et bonne wifi.
par Badre de strasbourg
Très bon rapport qualité/ prix
Publié le 22 déc. 2014 sur HotelsHôtel propre et chambre confortable avec écran plat et de nombreuses chaines. Le personnel est egalement très serviable. Les seuls bémols a mes yeux sont la localisation (très mal desservi par les transports en commun et rares sont les taxis passant a proximité) et les fenêtres que l'on ne peut pas ouvrir (il est donc difficile de bien aérer la chambre)
par Guillaume Tremblay de Québec
Hotel correct pour un arrêt
Publié le 4 août 2014 sur HotelsBon rapport qualité/prix pour un court arrêt.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
More cleaning is needed
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Liza,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Columbus - West Broad. We sincerely appreciate your comments and we're very sorry you unsatisfied with the cleanliness of the hotel.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Felt very dirty. Bed had stains, floors stained, breakfast was essentially nothing. Overall very disappointed.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Brandon,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COLUMBUS - WEST BROAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bed, the floor and all the other issue which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
La persona de enfrente con muy mala actitud
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Areceli, for taking the time to write a review of your stay at the Red Roof Inn & Suites Columbus - West Broad. We appreciate your 3/5 scoring following your stay, however, please accept our apologies for the unsatisfactory service. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur de Willoughby
Publié le 24 sept. 2024 sur Expedia
This was a fair place. Difficult to enter & exit. Very busy road. Needs an update!
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Susan,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Columbus - West Broad. I was thrilled to see you were satisfied with the place. However, it's truly disheartening to see you highlight that you had difficulty entering and exiting the hotel. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Horrible. Rooms way too small. Staff never at desk. Either back in office or wherever or out smoking. The place smelled. The pool was closed with no idea when to reopen. It looked so gross
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Lynn, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Columbus - West Broad. We are sorry you had a less than satisfactory experience due to the less than ideal encounter you had with our staff, the quantity of room, the odor and the pool being closed. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
