Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Hello Mr. Darnell,Thank you for your review of our property.If you have any details of your stay that you think we could have provided better service, please feel free to reach out.We appreciate your time, and hope to see you soon.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Poor Customer Service at Check in
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Anderson. We sincerely appreciate your review of our property and apologize your stay was not up to standard. Please feel free to reach out with any concerns.Your feedback is making our hotel better for you and future guests!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Very good hotel for the price they charge. Would recommend
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Griffin!Thank you for your review of our property!We sincerely appreciate you staying with us. Look forward to seeing you in the future!
par un voyageur
Friendly Staff...Needs a thorough cleaning
Publié le 24 sept. 2024 sur HotelsLet me start by saying the front desk staff here is always 100%. They are very kind and open to helping when they can.
My partner and myself have stayed at this location a few times on the last 6 years (under his name and under mine ) and I'm sad to say it seems to have gone downhill in the last few years. We tried another hotel across the street last year and opted to give this one another shot this year due to the full kitchen. (We come into town for Lost Lands and prefer to have the option to cook for ourselves)
This most recent stay was not great. Unfortunately the room was very very damp and had a strong musty odor coming from the carpet, very similar to an old sock, which we assumed was due to the air conditioner and general lack of ventilation for the room.
We did ask the front desk if they happen to have any of those odor absorbing gel buckets or moisture removers and they did happily provide a dehumidifier to help us.
We did have to pick up a room spray while we were grabbing groceries. Which helped make the room tolerable while we were there.
The overall cleanliness of this location has gotten worse. This stay for us did have is cleaning kitchen surfaces and dishes before use.
This hotel just needs a deep thorough cleaning and it would be 10x better, to be honest. The walls are very dirty, there is just dirt/grime build up in cracks and crevices. Almost every surface seems to have a film on it. Anything that circulates air has significant dust buildup.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Rebecca,We sincerely appreciate your review of our property and we appreciate you taking the time to bring your concerns to us. We apologize that your stay was not up to standard. Please know that we are taking the utmost precautions to bring you the best experience possible.We appreciate your business as a returning guest. If you do so return in the future, we will make sure your experience excels.
par un voyageur de Wharton
Publié le 23 sept. 2024
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Robert!Thank you for your review of our property!We hope you had an amazing stay. Look forward to your return.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Sumera!Thank you for your review of our property!We sincerely appreciate your feedback and hope to see you back soon!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Kristin!We sincerely appreciate your feedback from staying with us and are ecstatic that your stay was 5 out of 5!We hope to see you back soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Brittany!Thank you for your 5 out of 5 review! Your feedback helps us to provide you with the best service possible.Come see us when you are back in the area!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Hi Kelly!Thank you for your review of our property. We are thrilled you had an amazing stay.Hope to see you back soon!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Karen and Joseph,Thank you so much for your 10 review of our property! We hope to see you back soon. It was a pleasure!
