Note fondée sur 134 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2022 sur Expedia
We had pre-booked this motel for a stop on a cross country move with 6 dogs& 2 cats. When we arrived, the motel was completely closed due to an upstairs fire. Obviously unavoidable, but they had online reservations through the main reservation line and no email or call was made to let us know. When we called the customer service line they literally said well what did you want us to do about it. Completely unapologetic & didn't offer to help find a different location.
par un voyageur
Publié le 16 mai 2022 sur Expedia
The property was close to Athens, but there was no daily maid service, the room was smokey and the bed spread was stained. The floors were nice and shower surround was nice, but everything else needed updating.
par un voyageur
Publié le 9 avr. 2022 sur Expedia
par un voyageur
Needed a littleTLC
Publié le 3 avr. 2022 sur HotelsWe stayed here on our way to our destination and the room was clean. Our stay on the way back 4/1/22 was not as good. The room was not as clean (dust and hair bunnies on floor) . The room needs to be refurbed. There were stains in the sink and the tub had been scrubbed so many times you could see the cast iron. Husband wasn't able to regulate tub water temp so we skipped a shower. Access panel on wall was not secured making me wonder what might come out. FYI-Nothing did. No pests were seen. Towels and bedding were of good quality.
Commentaires de Gestion de l’hôtel
8 avr. 2022 par Brand Experience Team, Gestion de l’hôtel
Hi Wesley,
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again.
Maz K.
#Team6
par un voyageur
Publié le 31 mars 2022 sur Expedia
par un voyageur
Strange electrician setup
Publié le 19 mars 2022 sur HotelsConvenient to freeway and restaurants. Room was large but only plugs available were on lights over the bed so we couldn’t recharge overnight. No plug in bathroom to dry hair. Guy outside blowing 6’ trie type horn until about 10. Of course it was a Friday night.
Commentaires de Gestion de l’hôtel
8 avr. 2022 par Brand Experience Team, Gestion de l’hôtel
Hi Barbara,
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.
Maz K.
#Team6
par un voyageur
Publié le 6 mars 2022 sur Expedia
par un voyageur
Publié le 25 févr. 2022 sur Expedia
Customer service was great!
Commentaires de Gestion de l’hôtel
8 avr. 2022 par Brand Experience Team, Gestion de l’hôtel
Hi Teresa,
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!
Maz K.
#Team6
par un voyageur
Publié le 1 janv. 2022 sur Expedia
Pretty gross. All of the comforters had stains on them. One of them had cigarette ash burns and this was in a non-smoking room. Expectedly, it did smell heavily of cigarette smoke. Trash was left all over the room. There was no shampoo or conditioner on the property. One of their awesome staff brought me shampoo so I'd have something. The light in the bathroom didn't work. There was no service on the tv.
Commentaires de Gestion de l’hôtel
18 janv. 2022 par Brand Experience Team, Gestion de l’hôtel
Hi Robert,
We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
Lilith
#Team6
par un voyageur
Publié le 29 déc. 2021 sur Hotels
