Note fondée sur 895 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for choosing the Concord Plaza Hotel for your travel plans. We look forward to hosting you in the future.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The staff was friendly and helpful, and the bed was comfortable, but the carpeting, furniture and overall area felt worn and tired.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
We’re happy to hear that our staff was friendly and that you found the bed comfortable. We appreciate your comments about the carpeting and furniture; we’re always looking for ways to improve and refresh our spaces. Your insights are valuable, and we hope to provide a better experience during your next visit!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Good & Nice place
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
We’re glad to hear you enjoyed your stay and found our hotel nice. We hope to welcome you back soon!
par un voyageur de Reno
Publié le 26 sept. 2024 sur Expedia
We love this hotel! The staff is always kind. They always go above and beyond for their customers! Best hotel in CA.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you love our hotel and appreciate our staff's commitment to exceptional service. Your kind words mean a lot to us, and we can’t wait to welcome you back to what we strive to make the best hotel experience in CA!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The hotel was centrally located to different restaurants and activities during my trip to that area.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that you enjoyed the convenient location of the hotel during your trip. We hope it made exploring the area even more enjoyable. We'd love to welcome you back next time you're in town! Safe travels!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Curtains in my toon were full of tears.
Very limited food option for dinner.
Also breakfast. It opened at 8. I had to be in the conference room at 7:30.
No lunch availability.
Had dinner there but service was terrible. Actually they forgot to cook our meal. Had to be reminded.
Front desk staff were great. Especially Monica.
Sh
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for your feedback. While we're glad to hear that the front desk staff, especially Monica, made a positive impression, we sincerely apologize for the issues you encountered. The torn curtains and limited food options, along with the unfortunate dinner service experience, do not reflect the level of service we aim to provide.Your comments about breakfast timing and the dinner service are valuable, and we will be reviewing these areas to make necessary improvements. We appreciate your patience and hope you’ll consider giving us another chance to offer you a better experience in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Looks good on website, but rooms are old and outdated. At least the parking was convenient. Nice area with plenty of cute dining options. Concierge did the best she could. It seemed like she was working the desk alone for 2-3 days. House keeping did not clean the room in the 3 days we stayed. We had to ask for extra towels, toilet paper, etc. Not sure if we’ll be returning to this hotel.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for sharing your experience with us. We're glad you found the location convenient and enjoyed the nearby dining options. However, we sincerely apologize for the issues you encountered during your stay, especially with the outdated room conditions and the lack of housekeeping services. This is not the standard we aim for, and we'll be addressing these concerns with our team.We're also sorry to hear that the concierge was understaffed, though we're pleased she did her best to assist you. Your feedback helps us improve, and we truly appreciate it. If you decide to give us another chance, we would love the opportunity to provide you with a much better experience.
par un voyageur
Nightmare Check-In
Publié le 22 sept. 2024 sur HotelsUnable to check in for hours due to Wi-Fi outage. Front desk receptionist did her best to man the front but the managers made No action plan to appease customers for this extreme inconvenience! Not to mention I went to get a bottle of water and they were trying to charge $8?! Tell me why it’s cheaper to buy alcohol than it is to buy water? No credits, no refunds, absolutely No concern for customer satisfaction.
The room itself was extremely old and poorly cleaned.
Disappointed in the hotel managers to not attempt to make this situation right.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the Wi-Fi outage and the lack of appropriate action to address the situation. We understand how frustrating this must have been and regret that we did not meet your expectations for customer service and satisfaction.We also apologize for the pricing concerns you encountered and the condition of your room. These issues are unacceptable, and your feedback will be shared with our management team to ensure improvements are made.
par un voyageur de Tustin
Publié le 22 sept. 2024 sur Expedia
There was a few dining options within walking distance but not too much. No breakfast options
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Thank you for your feedback. We’re glad you found some dining options nearby, though we understand that the selection may have been limited. We apologize for the lack of breakfast options and recognize how important that can be for a convenient stay.Your comments are helpful, and we'll consider how we can better meet guest expectations regarding dining choices in the future. We appreciate your feedback and hope you'll give us another opportunity to provide a more enjoyable experience next time. Safe travels!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Concord Plaza Hotel, Gestion de l’hôtel
Your recommendation is much appreciated, Kathleen. Thank you for being our guest.
