Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024
Commentaires de Gestion de l’hôtel
29 sept. 2024 par AD, Gestion de l’hôtel
Dear Ellen,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your rating and your honesty, as it helps us identify areas where we can improve.We're always striving to provide a comfortable and pleasant experience for all our guests, and it seems we may have fallen short during your visit. If you have any specific suggestions or concerns you'd like to share, we would love the opportunity to address them and make things right. Please feel free to reach out to us directly.We value your patronage and hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par AD, Gestion de l’hôtel
Thank you for your feedback. I appreciate your perspective and understand that there are areas where improvements can be made.
par un voyageur
Stay away, hotel needs total revamp
Publié le 24 août 2024 sur HotelsThe hotel is under construction and we had no idea until it was already booked/paid for. We get to our room 329 and I’m doing some work, look up and a man is quietly trying to exit the room. The hotel is having work done and one of the guys walked in unannounced. I go to take a shower, no hot water. Called the front desk from my cell phone bc the phone in the room is broken. This place should be closed until the remodeling is done. We had a broken window, mold on bathroom ceiling, phone not working, no hot water. The morning staff would have given us a refund had we booked direct
Commentaires de Gestion de l’hôtel
25 août 2024 par AD, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay. I am truly sorry to hear about the issues you encountered, and I sincerely apologize for the inconvenience and discomfort you experienced.We understand how frustrating it must have been to deal with unexpected construction, unannounced entry into your room, and issues with the hot water, broken window, and mold. These are not the standards we strive to uphold, and we deeply regret that we fell short during your visit.We hope you’ll give us another chance in the future to provide you with the exceptional stay you deserve. Please feel free to contact me directly if you decide to stay with us again, so I can personally ensure that your next experience is up to our highest standards.Thank you once again for your feedback.
par un voyageur
No power
Publié le 20 août 2024 sur HotelsLost power and owner refused to refund two nights of our stay. My husband needs electricity for his medical equipment.
Commentaires de Gestion de l’hôtel
21 août 2024 par AD, Gestion de l’hôtel
Dear Chloe,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the power outage, which was a result of a natural calamity beyond our control. The electricity was restored by the power company at 10:30 PM on the night in question, and we understand how challenging this situation must have been, especially with your husband's medical needs.While we are unable to offer refunds for issues related to natural disasters, we did want to extend a gesture of goodwill. Since you checked out on the third night of your stay and had booked the room for four nights, we have reversed the charges for the fourth night as a courtesy.
par un voyageur
Not so accessible for wheelchair users
Publié le 17 août 2024 sur HotelsNo washclothes. None at the desk. Wheelchair accessible room you can get a wheelchair lift under the bed. Solid bed frame in an wheelchair accessible room? Why? Door would not open or close properly. Desk clerks were very nice.
Commentaires de Gestion de l’hôtel
18 août 2024 par AD, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us at Comfort Suites Conway. I’m sorry to hear about the issues you experienced, and I appreciate your detailed comments.I apologize for the lack of washcloths in your room and for any inconvenience caused by the wheelchair accessibility issues. We are currently reviewing our room setups and amenities to ensure that they fully accommodate all guests, including those who require accessible features. The bed frame and door issues you mentioned are being addressed as a priority to prevent similar problems in the future.I’m glad to hear that our desk clerks provided you with friendly service. Your feedback is essential in helping us improve, and we are committed to making the necessary adjustments to enhance our guests' experiences.Thank you again for your input, and we hope to have the opportunity to provide you with a better stay in the future.
par un voyageur
Excellent stay
Publié le 15 août 2024 sur HotelsThis was an absolutely excellent place to stay. Just about all updated. Our room was. Stopped for one night to visit a friend before heading to Fayetteville. Devin was so personable and helpful! Very quick check/in. The room was fabulous! Large, great layout, comfortable and very clean. A/C works great. Husband said he could live in it. Has microwave and small refrigerator. Had an issue with the TV, but Devin worked diligently with the Direct TV person to get it working. Breakfast was good if you weren’t too late getting down there. 8:45 and it ends at 9 and only one sausage. I asked if there were any more, but lady said no. Understand because it was close to ending. There were muffins available and they were fresh. Also cereal, biscuits and gravy, boiled eggs, etc. I would most definitely stay here again.
Commentaires de Gestion de l’hôtel
16 août 2024 par AD, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay and found the room to be large, comfortable, and clean. Devin will be especially pleased to know that his efforts made a positive impact on your experience. We appreciate your feedback on the breakfast timing and variety; it helps us improve for future guests. We look forward to welcoming you back on your next visit to the area!
par un voyageur
Publié le 14 août 2024 sur Expedia
I booked this property only off the reviews trusting it was truly renovated! AND IT WAS! It was a very nice hotel room for a business trip! Beds were comfy and everything in our room seemed to be very clean! This will now be our go to hotel when traveling near the area!
Commentaires de Gestion de l’hôtel
16 août 2024 par AD, Gestion de l’hôtel
Thank you for taking the time to share your experience! We're delighted to hear that our renovations met your expectations and that you found the room comfortable and clean. It's fantastic to know that we'll be your go-to hotel when traveling in the area. If there's anything specific we can do to earn that extra star on your next visit, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par AD, Gestion de l’hôtel
Dear John,Thank you for the fantastic 5-star review! We’re delighted to hear that you had such a positive experience at Comfort Suites Conway. It’s our top priority to ensure every guest has a memorable stay, and we’re thrilled to know we achieved that for you.If there’s anything specific you enjoyed or any way we can enhance your experience even further in the future, please let us know. We can’t wait to welcome you back!
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par AD, Gestion de l’hôtel
Certainly! Here’s a response for Betty’s 4-star review for Comfort Suites Conway:Dear Betty,Thank you for taking the time to share your feedback and for rating us 4 stars! We’re delighted to hear that you had a good stay at Comfort Suites Conway.We’re always looking for ways to improve, so if you have any specific suggestions or concerns, please feel free to share them with us. Your input is invaluable in helping us enhance our guests' experiences.We look forward to the opportunity to welcome you back and strive for a 5-star experience next time!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par AD, Gestion de l’hôtel
Dear David,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with us at Comfort Suites Conway. Our team works hard to ensure our guests have a comfortable and enjoyable stay, so it’s incredibly rewarding to know that we succeeded in doing that for you.If there’s anything specific you enjoyed or any suggestions you have for us, we’d love to hear more. We hope to have the pleasure of welcoming you back soon!
