Note fondée sur 951 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Last minute decision
Publié le 5 oct. 2024 sur HotelsThe check-in experience was slow and not the friendliest. You are required to provide your license plate number in order to begin the process. Parking is restricted to certain areas that are not clearly marked; if you park in the lot for the neighboring hotel you can be towed. There were only 2 handicapped parking spaces, one of which was blocked with construction materials. The room was clean. Difficult to locate the switches for the lights. Close to restaurants and the highway. I doubt I would stay here again. Front desk could not provide any kind of receipt at check out since I booked and paid through a 3rd party.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par AD, Gestion de l’hôtel
Dear Julie,Thank you for sharing your feedback regarding your recent stay with us at Comfort Suites Conway. I sincerely apologize for the slow check-in process and the inconvenience you experienced with parking.Regarding the parking situation, we request license plate numbers during check-in to ensure that only hotel guests use our parking spaces and to avoid confusion with non-hotel patrons parking on the premises. This helps us manage the limited parking availability, especially near neighboring properties. I understand that the signage could be clearer, and we will review this to prevent any future confusion.I also apologize for the blocked handicapped parking spot due to construction materials. This is not our standard, and we will address this with our team to ensure it doesn’t happen again.As for the receipt issue, when bookings are made through third-party websites, the invoice is issued directly by the third party, while the hotel invoices them separately. This is why our front desk team was unable to provide a receipt at check-out.I’m glad to hear that you found the room clean and enjoyed our location close to restaurants and the highway. We will work on improving the overall guest experience and hope you reconsider staying with us in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Stay was good
Commentaires de Gestion de l’hôtel
1 oct. 2024 par AD, Gestion de l’hôtel
Dear Hector,Thank you for taking the time to leave a 5 out of 5 review on Expedia! We are delighted to hear that you had a good stay at Comfort Suites Conway. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another excellent experience soon.If there is anything we can do to make your next stay even better, please don't hesitate to let us know.
par un voyageur
Publié le 29 sept. 2024
Commentaires de Gestion de l’hôtel
29 sept. 2024 par AD, Gestion de l’hôtel
Dear Ellen,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your rating and your honesty, as it helps us identify areas where we can improve.We're always striving to provide a comfortable and pleasant experience for all our guests, and it seems we may have fallen short during your visit. If you have any specific suggestions or concerns you'd like to share, we would love the opportunity to address them and make things right. Please feel free to reach out to us directly.We value your patronage and hope to welcome you back in the future for an even better stay.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par AD, Gestion de l’hôtel
Thank you for a Great Review, we hope to see you again.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par AD, Gestion de l’hôtel
Thank you so much for your amazing 10 out of 10 review! We’re thrilled to hear that you had such a positive experience. Your feedback means a lot to us and motivates our team to continue delivering top-notch service. If there’s anything else we can do for you or if you have any suggestions, please don’t hesitate to reach out. We look forward to serving you again!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Besides the insects and lizards in the room the has potential to be a nice hotel, need pest control
Commentaires de Gestion de l’hôtel
23 sept. 2024 par AD, Gestion de l’hôtel
Dear Rotez,Thank you for sharing your feedback. We sincerely apologize for the experience you encountered during your stay. Please know that the comfort and satisfaction of our guests are our top priorities.We take pest control very seriously, and our hotel is serviced by a professional pest control company on a monthly basis. Additionally, all of our rooms, including the bathrooms, have recently been renovated to ensure a fresh and comfortable stay for our guests. While it is unusual to hear of such concerns, we will certainly address this matter with our pest control provider to ensure it is fully investigated and resolved.Thank you again for your input, and we hope to have the opportunity to welcome you back for a much more pleasant stay
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Great hotel. King suite was amazing!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par AD, Gestion de l’hôtel
Dear Derek,Thank you for the fantastic 5/5 review! We're thrilled to hear that you enjoyed your stay at Comfort Suites Conway and that you found the King suite to be amazing!Your kind words mean a lot to us, and we look forward to welcoming you back for another great experience in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par AD, Gestion de l’hôtel
Dear Jamie,Thank you so much for taking the time to leave a perfect 5/5 review following your stay at Comfort Suites Conway! We're thrilled to know that your experience met your expectations, and it means a lot to our team to receive such positive feedback.It was truly a pleasure to host you, and we hope to welcome you back again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
par un voyageur
Okay to stay for short stays.
Publié le 18 sept. 2024 sur HotelsAlthough the room appeared clean,
there was trash left in the bathroom. Also there was ants in room and the air conditioning unit wasn't working properly.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par AD, Gestion de l’hôtel
Dear Consuelo,Thank you so much for your 5/5 rating! We are thrilled to know that you had a great experience at Comfort Suites Conway. Your positive feedback means a lot to our team, and we’re happy that we could make your stay a pleasant one.We look forward to welcoming you back on your next visit!
