Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Middleboro, Ma
Door did not lock, avoid this property
Publié le 25 août 2023 sur HomeAwayCondo is spacious and enough beds to accommodate our party of 7. Pool area very nice. However condo itself is dated and I had safety concerns. Hassock in living room badly stained. 2 exposed outlets without faceplates. Fake wood countertop is disintegrating and pieces found in dishwasher. Biggest and most concerning problem is that the back door lock is broken and there is no way to lock door. my family and belongings were at risk our entire stay. I called customer service 6 times during our 3 night stay and the problem was never resolved and they did not follow up with me. Local maintenance did come up but was unable to fix the lock. State he needed permission from the owner to install a new lock, but was unable to contact the owner. I requested the management company, vasca, contact the owner because no one else could resolve the problem. As far as I know, this never happened. As far as I am concerned my family was at risk for our entire stay and Vasca did not seem to care. I was unable to relax and enjoy the stay. I asked for some sort of compensation and that was not addressed. I recommend that you do not book this condo or any property managed by Vasca. I am disappointed as I have always had good experiences with VRBO, but not this time
Commentaires de Gestion de l’hôtel
3 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Denise. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
It worked
Publié le 23 juill. 2023 sur HomeAwayProperty was ok - you can tell that it’s a rental and some items are worn and could be replaced. The ottoman was very stained and dirty. Bathrooms were dated. The oven did not work and contacted the property owner and never heard back. Plenty of space for everyone though. Overall it suited our needs for a quick 2 night stay.
Commentaires de Gestion de l’hôtel
8 août 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Excellent place to stay for a short or long vacation!
Publié le 16 mars 2023 sur HomeAwayWarm,comfy, and cozy. Great place to stay after a day of skiing! Will be back!
par un voyageur
Great location and spacious
Publié le 22 janv. 2023 sur HomeAwayThis condo is perfectly located for ski resorts, outdoor locales and downtown shopping and restaurants. It was spacious and comfortable for 7 adults. The upstairs loft is a great space. Our only suggestions are to replace shower handle for better water temp adjusting, fix the drainage in shower, and add more lighting in dining/living area. We would stay here again.!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Heather and we appreciate you sharing your experience with us. We sincerely apologize for any issues that you have experienced during your stay. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon.