Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur HomeAway
par un voyageur
Good time
Publié le 3 oct. 2024 sur HomeAwayExactly what we needed. Great communication with early check in!!
par un voyageur
Dirty house, lacking heat, management did not resolve issues
Publié le 1 janv. 2024 sur HomeAwayThe house has dirty dishes, pots, pans, glasses, and silverware in the cabinets and drawers - sticky, with food still on them. The “clean” linens had belongings from prior guests in between them. The pellet stove that was needed to heat the house did not have pellets available to make it work. The showers had mold and mildew in the doors, there were cobwebs everywhere, the pillows smelled like cigarette smoke. We reached out to management about the heat and the fact that when we arrived the trash was completely full so there was no where to dispose of trash and they did not resolve those issues. Maybe this house would be ok for a summer stay, but in the cold I would not stay here. In addition, given the lack of cleanliness, we would not stay here again.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Non-functioning gas burner.
Publié le 16 oct. 2023 sur HomeAwayOur recent stay at this holiday rental between October 13, 2023, and October 15, 2023, was marred by a significant issue that had a severe impact on our experience. The gas burner in the kitchen was not working, and this fact was not disclosed when we made our booking. As a result, we were unable to cook our meals and were forced to spend more on dining out. This unexpected expense and inconvenience left us with a very bad experience overall. It's disappointing that this crucial information was not communicated upfront, and we would caution potential guests to verify the functionality of all amenities before booking.
Commentaires de Gestion de l’hôtel
19 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Aaron, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please
know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur de Cranston, RI USA
Cool lakefront chalet
Publié le 2 oct. 2023 sur HomeAwayGreat funky 70's chalet style lake house, nice but not too nice, roomy with great open first floor area, den area on balcony level, and tight spiral staircase leading to a cool loft bedroom that is better suited for kids than adults. Private beach area is great for launching kayaks, canoes, and small flatboats, and the fishing was great!
par un voyageur
Great Location
Publié le 28 févr. 2023 sur HomeAwayThe place was great for our winter getaway. Close to skiing and tubing for our young family and the frozen pond in the back kept the kids busy.
Only complaint was that the pellet stove was not operable (no pellets) so the house was a bit cold. The regular furnace had a tough time heating the place by itself.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Family vacation
Publié le 24 août 2022 sur HomeAwayThe property needs a lot of updates, mildewed carpet in quest bedroom, refrigerator not working properly, tub backed up, sliders very hard to open/close, frayed wires. Beach area was nice, kids had fun. One kayak kept filling with water, rowboat broken. Pictures on line were misleading. Not going to rent here again.
par un voyageur
Lake House
Publié le 24 juill. 2021 sur HomeAwaySpent the week there with my wife, our 2 girls and my parents. Very quiet and peaceful. The private cove was nice. My kids didn't want to get out of the water or the kayaks. We would definitely stay here again.
par un voyageur
A great getaway spot with just a few hiccups.
Publié le 1 juill. 2021 sur HomeAwayMy family and I just completed a 4-night stay at this property. We were very happy with the roominess and location as we planned trips to nearby Saco River and Storyland. The lake nearby was a great swimming spot for us, the water was clean and the beach was not crowded. It was a big hit with the kids.
We stayed during a heat wave, so unfortunately, the home is only air conditioned in one room. It was very uncomfortable.
However, when my husband reached out to the owners, they provided us with additional fans. That helped a lot with keeping the home cooler.
The listing states that the water directly outside the house is swimmable. We rented the property thinking the kids could just run out and swim, but we were uncomfortable with the stagnant water. Luckily, the lake area down the street, five minutes away, was super clean and not too much of an inconvenience.
The last issue was that the upstairs shower had no hot water, which forced my mom and stepdad to shower in our bathroom downstairs. When my husband mentioned this to the owners, they told us they would look into fixing the problem.
All in all, we had a great time and didn't let a few bumps get in the way of enjoying the house and our vacation. The owners were very helpful and we would definitely consider renting here again.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hello Lyn, we are pleased you enjoyed your stay and that our local team was quick in responding and assisting you during your stay.
par un voyageur
Great house
Publié le 7 févr. 2021 sur HomeAwayHouse is a great spot to get away and relax. Plenty of room for guests and with the pond would be great year round!
