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Quay Hotel and Spa

4.0 star property
4-star Art Deco hotel near Conwy Castle

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Photo gallery for Quay Hotel and Spa

Exterior
Front of property
Lobby
Indoor pool
Free toiletries, hair dryer, bathrobes, towels

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Conwy Castle
    ‪3 min drive‬
  • Venue Cymru
    ‪6 min drive‬
  • Promenade
    ‪6 min drive‬

Room options

View all photos for Luxury Double Room (Penthouse)

Luxury Double Room (Penthouse)

Luxury Double Room (Penthouse)

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Free toiletries, hair dryer, bathrobes, towels

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Suite)

  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Accessible

Free toiletries, hair dryer, bathrobes, towels

Superior Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the area

Conwy

Seaside stay .You'll find Llandudno West Shore Beach and Conwy Quay within 2 miles (3 km) of this hotel. Lower Gate and Conwy Tourist Information Centre are also within 2 miles (3 km).

What's nearby

  • Conwy Castle - 3 min drive - 3.0 km
  • Venue Cymru - 6 min drive - 4.6 km
  • Promenade - 6 min drive - 5.0 km
  • Great Orme Tramway - 6 min drive - 5.0 km
  • Llandudno Pier - 7 min drive - 5.4 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪The Mulberry - ‬6 min drive
  • ‪Liverpool Arms - ‬4 min drive
  • ‪The Archway Fish & Chip Shop - ‬4 min drive
  • ‪The Ye Olde Mail Coach - ‬4 min drive
  • ‪Albion Ale House - ‬4 min drive

About this property

Quay Hotel and Spa

4-star Art Deco hotel near Conwy Castle
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness center, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

  • 77 guestrooms or units
  • 2 levels
  • 5 buildings
  • Meeting rooms
  • Built in 2007
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, Polish, Romanian, Russian, Spanish, Welsh

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 673 out of 1001 reviews
Rating 8 - Good. 223 out of 1001 reviews
Rating 6 - Okay. 63 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Amenities
Lovely hotel , lovely staff , great view of the estuary from our room 😊 would definitely stay again 😊
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location overlooking the estuary. Enjoyable stay. Found the beds quite firm. The pool area was very pleasant,but would have liked access a little later on departure date. Overall an excellent stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Stayed 1 night in Feb 2025

8/10 Good

June

Worth a stay

Stayed at the quays a few times and have always been happy
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Stayed 6 nights in Jan 2025

8/10 Good

Philip, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with some rooms overlooking the Conwy estuary. Excellent food. Reasonable wine list. Nice staff (although some of the servers could do with a bit more training).
Stayed 3 nights in Jan 2025

8/10 Good

John

Travelled with family
We would stay at that hotel again
Stayed 2 nights in Jan 2025

10/10 Excellent

Katie

Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good quality. Feels very comfortable. Good for touring area as far away as Snowdonia. Guests should have access to spa at all times it is open, not have to pay from 9 - 5. Because these times are pay for I would not class it as a spa hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab hotel

Lovely stay great hotel, they had a water shortage but dealt with it brilliantly. Highly recommended
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

6/10 Okay

Jonathan

Travelled with partner
There were some really good points, the location, the room, the views, there was one real star in the staff, that was Tracey, the rest listened your complaints, nodded and acknowledged, but then did nothing . The security doors to the room blocks were inoperative, the bathroom was covered in mold and mildew., the food a the restaurant was overpriced and average. Antonio was just plain rude and inept ! A joke to charge £25 to use the pool. Lots of marks on the doors and furniture. All in all not what you expect in a so called luxury hotel, I wouldn’t expect somethings in a £50 b and b ! Love Llandudno and Conway, will return to the area but not to the Quay !
Stayed 2 nights in Jan 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, spacious bedroom & bathroom. Friendly & attentative staff. Nice bar area & good food. Good leisure facilities.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location for a short break.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and spa
Stayed 1 night in Dec 2024

8/10 Good

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good -Hotel, Staff, Spa & breakfast Very poor - Dinner menu and food below average and expensive for what it is, would not have dinner there ever again but would make the effort and go to nearby Conwy
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
Stayed 1 night in Nov 2024

8/10 Good

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in an excellent location. It was really busy when we stayed and it was obvious the staff were exceptionally busy. We booked a table and the initial wait was acceptable however we were unable to get anyone to take our dessert order or coffee so we gave up and left the restaurant. That was disapointing.
Stayed 1 night in Oct 2024

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of Conwys finest.

A comfortable hotel, great location if I was a tourist.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great 3 day stay

Had a great 3 night stay in this lovely hotel. Food was very good, especially the breakfast and staff were very friendly. Enjoyed a Spa visit every day too.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cerys

Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay, short break, fabulous location.
Stayed 1 night in Nov 2024