Note fondée sur 967 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2023 sur Expedia
We had a nice stay, even if I broke my arm near the swimming pool!
The staff was nice, polite and really helpful.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Fantastic hotel. All staff exceptionally friendly, all saying good morning and hello when wondering around which I appreciate. Evening meal very nice and great quality, breakfast has to be one of the best I've had in a hotel (and I stay in a lot of hotels). Freshly cooked, delicious ingredients and very friendly staff. If in this neck of the woods I would 100% stay here again. The bed was exceptionally comfortable and so were the pillows. Very good stay!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear JamesThank you for taking the opportunity to share your recent experience with us and I am so pleased to read how well looked after you were and enjoyed your overall time!We take great pride in our services and standards here at the Quay Hotel and I am so pleased that did not go unnoticed. Chef Ian will be so pleased to hear how highly you rated our breakfast with us!We thank you for your kind comments and do hope to welcome you back in the very near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Really enjoyed our 2 night stay. Staff were warm and welcoming, the Executive room was ok, comfortable and it had a magnificent view and fantastic location.
Breakfast really nice, the addition of a few more dishes such as Avocado on Toast would be good.
We ate dinner in the hotel one night and that was nice.
In general service at the restaurant was pleasant but a bit disorganised and pricing policy not particularly clear.
Really enjoyed the pool pre breakfast, very clean and well organised. Shame it’s only pre 9am or post 5:15pm but there is decent clarity about this before we booked and on arrival.
Overall I do think our deal was overpriced but would go again if on a special offer.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Shaun Oldfield, Gestion de l’hôtel
Dear RobertThank you for taking the time to share your recent experience with us here a The Quay Hotel & Spa.I am so pleased to read how well looked after you were by all the staff and enjoyed the stunning views overlooking the Conwy Estuary!We thank you for your comments and appreciate all forms of feedback to help us better our services and standards.We hope we are able to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Very nice stay.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear GuestThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We thank you for your feedback and hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear CaroleThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We thank you for your feedback and hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear DJThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We thank you for your feedback and hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear AnthonyThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We thank you for your feedback and hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear GrantThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We thank you for your feedback and hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Given a disabled double room when I booked a twin. Shower was about 4.5ft off the floor and ridiculous for a non disabled person. I booked the room back in March so there is no excuse for this. If you are going to put mobile people in disabled access rooms then put a second shower hook on point in for normal use. Other than that, nice food, spacious clean room, pleasant staff, easy parking, clean and an ironing board / iron which was very much appreciated.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear GaryThank you for taking the time to share your feedback.I am sorry to hear of your disappointment surrounding the room allocation and do hope you were able to discuss this with reception at the time to rectify for you. I can confirm the room type did come through to us as this being what you had booked initially but we are looking into why if this was an error.I am pleased you did enjoy the rest of your stay and very grateful for the high scoring.Kind RegardsShaun OldfieldHouse Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Excellent property - spacious room with very comfortable bed, nice location, great breakfast. One of the best I’ve ever stayed at. Definitely recommend
Commentaires de Gestion de l’hôtel
15 sept. 2024 par shaun oldfield, Gestion de l’hôtel
Dear MargaretThank you for taking the time to share your recent experience with us here at The Quay Hotel & Spa.We are so pleased you enjoyed your overall stay with us and we are very grateful for your high scoring!We thank you for your feedback and hope to welcome you back in the near future.Kind RegardsShaun OldfieldHouse Manager
