Note fondée sur 180 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The people
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Jennifer, thank you for your feedback regarding your experience with our team and other guests. We take great pride in fostering a welcoming atmosphere, and we're happy to hear that your experience reflects this. If there are any aspects that you’d like to discuss, please reach out to us directly. We value your insights and hope to provide a better experience during your next visit.Warm regards,Guest Experience Team
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Joci, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Betty, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear David, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Susana, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Warm regards,Guest Experience Team
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Susana, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Warm regards,Guest Experience Team
par un voyageur
No, no, no!
Publié le 15 juill. 2024 sur HotelsHorrible, dirty. Spend the extra $$ and stay elsewhere. Breakfast advertised but not available. Sketchy area.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear John, we apologize deeply for your disappointing experience. Your feedback regarding cleanliness, the availability of breakfast, and your overall stay is troubling and not reflective of our usual standards. We are investigating this matter urgently to address the issues you've raised, especially regarding our service and the condition of our facilities. Please contact us directly so we can discuss your experience further and work to make amends. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in our hotel.Warm regards,Guest Experience Team
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Torre, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Warm regards,Guest Experience Team
par un voyageur de Covington
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Juan, thank you so much for your positive rating. Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Warm regards,Guest Experience Team
par un voyageur
Not bad but it would've been much nicer.
Publié le 2 juin 2024 sur HotelsIt could've been better, but I needed a place to stay for a few nights. There were cobwebs around the fan in the bathroom. It looks like there was dry white pain on the wall of the shower. There were scratches looks like it was coming off from the bathroom sink. The white bed sheets could've been cleaner. There should've been free breakfast at the hotel.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we apologize for falling short of your expectations during your recent stay. Your feedback is valuable to us, and we take your concerns seriously. We regret any cleanliness issues you encountered in your room, and we will share these promptly with our housekeeping team to ensure that our standards are consistently met. Additionally, we understand the importance of providing amenities like complimentary breakfast, and we will consider your suggestion as we strive to improve our guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future. Warm regards,Guest Experience Team
