Note fondée sur 547 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024
Nice property
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 14 oct. 2024
Room was mildew smelling. Asked for our money back with no issues.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
par un voyageur
Publié le 9 sept. 2024
Paid for stay 2 weeks in advance. Large incidental fee hold placed immediately upon checking in that takes up to 10 days to be released from card on file. Mislead by check in receptionist that hold would be removed immediately upon check out however it was not and their system takes up to 10 days to process.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
par un voyageur
Publié le 9 sept. 2024
Room was paid in advance to check in. A charge for “incidentals” in the amount of the room charge was applied to my card immediately upon check in. Was informed by front desk personnel the charge would be removed immediately upon check out. Again, confirmation was made upon check out the fee would be removed immediately. The next day the charge was still applied. I contacted the hotel and was told it takes up to 10 business days for their system to drop the charge. I will not stay at another Holiday Inn. I find it outrageous their system can place a charge/hold on your account immediately however it takes them up to 10 days to release the hold.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for choosing IHG and for taking the time to provide feedback about your experience at Holiday Inn Express Cookeville.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
par un voyageur
Publié le 27 août 2024 sur Expedia
It was easy access off the interstate and easy access to restaurants
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Great experience. Will definitely stay again.
Commentaires de Gestion de l’hôtel
25 août 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express Cookeville.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
It was clean and quiet.
Commentaires de Gestion de l’hôtel
16 août 2024 par -Joe, Gestion de l’hôtel
Thank you for the fantastic review. We look forward to your next visit in the area.
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Joseph R., Gestion de l’hôtel
Thank you Judy for the review. We would love to hear more about your stay.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Joseph R., Gestion de l’hôtel
Thank you Bob for the fantastic Review! We hope to see you again in the future.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Joseph R., Gestion de l’hôtel
Thank you for the positive feedback. We would love to know more about your stay. Please feel free to reach out.
