Note fondée sur 842 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The person at check in (I can't remember her name) was great! She also gave us the number for Cheap ride which saved us money on our adventures. We really appreciated that. The room was great! All in all great experience.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Heather,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Cookeville - Tennessee Tech. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our attentive staff and the great room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Room was clean and was a decent place to stay one night. Neighbors were very noisy. Beds not very comfy but u get what u pay for. For the price it wasnt bad.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Jessica,Thank you for taking the time to tell us about your stay at the Red Roof Inn Cookeville - Tennessee Tech. I was thrilled to see you were pleased with the cleanliness of the room and you found the hotel to be a decent place to stay. However, it's truly disheartening to see you highlight that the noise disturbance and the discomfort from the bed hindered your stay. We are sorry for your experience. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Never return
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Miguel, for taking the time to write a review of your stay at the Red Roof Inn Cookeville - Tennessee Tech. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The beds are awful. I’ve stayed here 3 different times. The first time was ok. But the last 2 times were awful. This last time I essentially had to try and sleep in a hole in the bed. Beds just felt broken. The ceiling in the bathroom was falling apart and the air conditioner looked like someone kicked it in. It clearly didn’t work.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Erica,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cookeville - Tennessee Tech. I am sorry that your experience did not meet your expectations. You indicated that the conditions of the bed and air conditioner dampened your visit. Your satisfaction is important to Red Roof so I sincerely apologize for any inconvenience faced. I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. It would be our pleasure at Red Roof to have you stay with us again in the future.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Randall, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COOKEVILLE - TENNESSEE TECH and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
The bed definitely wasn’t the most comfortable at all. If you moved it sounded like you were doing the wild thing & if you even thought about doing the wild thing, with as loud & noisy as those beds were you’d have the whole place standing outside your door!! But for a couple hours of sleep we were there to get, it served its purpose.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Bree,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COOKEVILLE - TENNESSEE TECH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the comforts of the bed. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Expedia
Cindy first of all is wonderful. Absolutely wonderful. It was clean and quiet. I will be back for a couple more days
Commentaires de Gestion de l’hôtel
17 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Shannon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cookeville - Tennessee Tech. I was happy to read that the cleanliness of the property, the quite environment and other positive highlights impacted your visit, resulting in a 5/5 rating. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Shannon,I am pleased to have had you as our guest at our RED ROOF INN COOKEVILLE - TENNESSEE TECH. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Satisfied
Publié le 13 août 2024 sur HotelsThe room was adequately clean, nothing special. The air fresher or cleaner used was a little strong and over bearing. I bring air freshener with me , so we let the room air out a bit and I Sprayed new freshener and it was fine...
Paint splatters on floors. The desk chair needs cleaning.
The beds were clean and comfortable but the pillows were horrible. The breakfast was basic but appreciated. Over all the price was very good for a one night quick stay..... We were looking for a clean bed. There is room for improvement....but the old saying, you get what you pay for. We would stay there again. The people were pleasant and helpful.
Commentaires de Gestion de l’hôtel
14 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cookeville - Tennessee Tech. I am glad to read that you were pleased with the cleanliness of the room, the comforts of the beds and the value to price ratio. However, you mentioned that the air fresher used was over bearing, the pillows were not to your liking and the other listed concerns. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
