Note fondée sur 66 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juin 2024 sur Expedia
Gateway is an older Taj property that reeks of old world charm. The cottages and gardens are expertly laid out and the service is attentive. My room was well appointed but old. Overall an excellent option in the Coonoor area.
par un voyageur
Publié le 18 mai 2024 sur Hotels
par un voyageur
Publié le 5 mai 2024 sur Expedia
Enjoyed every moment at the Gateway, Coonoor.
The food is delicious & comfortable clean rooms.
par un voyageur
Publié le 28 mars 2024 sur Hotels
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Beautiful property
Warm and receptive and friendly staff !
par un voyageur
Publié le 16 déc. 2023 sur Hotels
Wonderful stay! The staffs were all very friendly and accommodating.
par un voyageur
Publié le 24 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Rahul, Gestion de l’hôtel
Dear Mr. Hiroyuki,Greetings From Gateway Coonoor - IHCL SeleQtions Thank you for your rating. We really appreciate your support. We look forward to your continued patronage and assure you of our best attention and services at all times. RegardsRahul. R Front Office Manager
par un voyageur
Publié le 17 avr. 2023 sur Expedia
Overall it was sort of just OK stay. We selected this property since Taj brand was attached with it. Food was good and staffs were courteous and ready to help you all the time. But biggest disappointment was room that was offered to us. It was really small for 2 person and I seriously cursed myself for spending 25k per night for that hideous room. The rooms ends as soon as you enter into. It’s not worth your money. Seriously disappointed with room.
Commentaires de Gestion de l’hôtel
21 avr. 2023 par Bala, Gestion de l’hôtel
Dear Mr. ShekharGreetings From Gateway Coonoor – IHCL SeleQtions Thank you for giving us your feedback regarding your stay with us during your recent visit to Coonoor. I am quite embarrassed and perturbed to know that the room is not un to your expectation. Kindly accept my sincere apologies. We will certainly take your detailed feed back with concerned team & in the ongoing renovation and ensure the corrective actions are initiated. Your kind word of appreciation was shared with the team.I would also like to request you to treat this as a one off incident and not hold this against us and give us an opportunity to look after you in the tradition and hospitality that is synonymous with the IHCL.Guest feedback has been an integral part of our learning curve and I am grateful to you for reaching out to us and sharing your experience and giving us an opportunity to further improve and enhance our internal processes to ensure we meet the expectations of our guests. We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times Regards, Bala Murugan Front Office Food & Beverage Manager Gateway Coonoor - IHCL SeleQtions
par un voyageur
Publié le 7 juin 2022 sur Hotels
Commentaires de Gestion de l’hôtel
9 juin 2022 par Bala, Gestion de l’hôtel
Dear Sir
Greetings From Gateway Coonoor - IHCL SeleQtions.
Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services.
Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same.
We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times.
Regards
Balamurugan
Front Office | Food & Beverage Manager
Gateway Coonoor - IHCL SeleQtions
par un voyageur
Publié le 18 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2022 par Bala Murugan, Gestion de l’hôtel
Dear Mr. Arunkumar
Greetings from Gateway Coonoor - IHCL SeleQtions.
Thank you for giving us your feedback & rating regarding the stay with us during your recent visit to Coonoor. I am quite delighted to know that you & your family had enjoyed your stay & services. Team Gateway was quite excited and motivated to strive for excellence with your rating.
Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet them through continuous improvement and I thank you for the same.
We look forward to your continued patronage of Gateway Coonoor and assure you of our best attention and services at all times.
Regards
Balamurugan
Front Office | Food & Beverage Manager
Gateway Coonoor - IHCL SeleQtions
