Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,6 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Caty , Gestion de l’hôtel
Thank you for the review and looking forward to hosting you again!
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Great place to enjoy the city
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Caty, Gestion de l’hôtel
Thank you for the review and looking forward to hosting you again!
par un voyageur
Daniel & Jacobs
Publié le 26 juill. 2024 sur HotelsBe careful with unexpected cost!
Daniel & Jacobs offered two hours of free luggage storage when booking through the link on their online guide book. It said nothing about hidden costs; it only said two hours free. In the booking, I was asked to enter my card details, but the price I had to pay was still 0 kr before handing in the luggage. To my great surprise, I was still charged over 300 kr when I picked up the luggage after 1.5 hours.
I first called Daniel&Jabocs, but was met by a lady who said i had to e-mail. So i did, but i was told that this was offered by another company and not on their table. They could not help me. Do not expect any non hiddens cost with this company, or at least do not expect help to solve mistakes or misleading information from this company.
We had a baby with us, which i dont recommend due to lots of dust on the floors. The houskeeping had not cleand under the funitures in the apartment. The rest was ok, good location.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Yasmine, Gestion de l’hôtel
Dear Daniel,We are sorry to hear this is how you experienced it.We tried our best to explain how it was working, and what we offered when you reached out to us afterwards.So we do offer two hours of luggage storage for free, as you saw was removed from your recite you sent us.But any service fee towards the store or additional insurance is not covered by us, and wasnt either charged by us, but by LuggageHero. This is informed everywhere, in our guidebook and saved replies, apart from one part in the guidebook that was missed unfortunately, but has now been added. We offered to reach out to LuggageHero to ask if they could go along with a refund, since it didn't show up for you while making the reservation.This was only meant to be a gesture from our side, wanting to give our guest another option for storage. We do not have any deal with them and wouldnt earn anything by trying to hide extra costs.Our intention was never to make you feel that we didn't try to assist, we just tried to explain who might be in charge of what here.Regarding any dust, you could always reach out to us and we would've made sure to come by and clean the floor for you again! We are very serious about our cleaning.We still hope you had a great vacation and were glad to see that the rest was ok!Kind regards, Yasmine
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Caty, Gestion de l’hôtel
Thank you for the review and looking forward to hosting you again!
par un voyageur
ZERO FLEXIBILITY WITH CUSTOMERS
Publié le 17 juill. 2024 sur HotelsThe bad part is that limited service from this chain is expected, but ZERO flexibility shouldn't be the way to take care of customers. I requested check out extension, and they wanted to charge. They recommended a service from an app called luggage hero, I made the reservation with them and the place was closed at time to drop the luggage at 10:30, 30 minutes prior to check out time. I was sweetening, carrying three 23 kgs suitcases 4 stares down and in the streets, with a flight to catch at the end of the day, after 20 days traveling in Scandinavia.
I called their emergency telephone number and the answer was: THERE IS NOTHING WE CAN DO ABOUT IT. Therefore, customers should pray that everything ends up perfect with their stay because they are not helpful, having ZERO flexibility, even under this kind of circumstance.
The apartment is well located and new, but has no view and ours was on the 4th floor with no elevator.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Yasmine, Gestion de l’hôtel
Dear Fernando, We are sorry you feel this way. We offered you a late checkout time at 1pm instead of 11am, that comes with a fee of 200 dkk, which is very common in hotel and hotel apartments, but you declined this offer.Since we have over 170 apartments, all being booked now during high season unfortunately we cannot offer luggage being left in the apartment after check out time, for our team needs to be able to clean and make it ready for the next guest checking in at 3pm. But therefore we still want to give out other options for our guests, and suggest to look into luggage hero, in case they need storage after/before their checkin/out.Since they can store their luggage for 2 hours for free with them. This is just a recommendation we want to give out.But since it's not our company we can not control if there are any issues with it.Although I tried to reach you during this, to be there for you and see if we could do anything, but you didn't want to give out your number to us, so it was hard to assist. Ofcourse we feel sorry you feel this way, we always try to be there for oúr guests. But we can not break the service rules we have, and can only offer the service that is available. So everything keeps flowing together. We still hope you had a great visit here in Copenhagen and that you had continued safe travels!Kind regards, Team at Daniel and Jacobs apartments.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Everything was good. Parking was horrible
Commentaires de Gestion de l’hôtel
18 juill. 2024 par yasmine, Gestion de l’hôtel
Hi Christian, Im glad to hear you had a great stay with us.Street parking can be a hassle here in the inner city of Copenhagen, i agree, theres an underground parking close to the unit that almost never fills up.For next time maybe! We thank you for your stay with us Christian, and hope to see you again. Kind regards, Yasmine
par un voyageur
Convenient apartment when traveling with small kid
Publié le 16 juill. 2024 sur HotelsThe apartment was great when travelling with small kids. It had a small kitchenette (no stove) to prepare quick and convenient breakfast and snacks. Location was amazing and central to all attractions. Would definitely stay here again.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Yasmine, Gestion de l’hôtel
Dear guest, We are so glad to hear you had a good stay with us, with your family!You are always welcome back. Thank you! :)
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Caty, Gestion de l’hôtel
Thank you for your review and looking forward to hosting you again! Please let us know how we can better improve the service, so you can be totally satisfied!
par un voyageur
Great accommodation.
Publié le 10 août 2022 sur HotelsQuirky accommodation,perfectly situated in the heart of the cbd.Compact but clean and comfortable.Would stay again.
Commentaires de Gestion de l’hôtel
11 août 2022 par Nelli, Gestion de l’hôtel
Thank you so much for the great feedback!
We are happy you enjoyed the stay and do hope to see you again another time!
par un voyageur
Publié le 26 oct. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2018 par Nelli, Gestion de l’hôtel
Thank you very much, we are glad to see that you have enjoyed the stay:)
