Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,6 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par ARNAUD
Canyon del Colca
Publié le 16 mars 2017 sur HotelsHôtel à l'architecture sympa. Les chambres sobres ont la vue sur la vallée, avec un petit coin salon.
Par contre ne pas manger au restaurant qui n'est vraiment pas bon et cher.
Commentaires de Gestion de l’hôtel
20 juin 2017
cher invité
Merci d'avoir pris le temps de nous raconter votre expérience dans notre hôtel. Nous sommes très heureux que vous avez aimé l'architecture de notre hôtel et nous regrettons beaucoup l'impression qui a causé le service de restauration, car notre priorité est votre satisfaction que nous avons les meilleures fournitures et le personnel en charge.
S'il vous plaît accepter nos meilleurs voeux et merci encore d'avoir choisi Pozo del Cielo comme votre choix.
Recommandé
pour Tout le mondepar un voyageur de London, UK
Good location, amazing staff.
Publié le 8 sept. 2018 sur ExpediaVery friendly staff, made us feel like a family.
Close to Chivay main square, nice retreat.
Commentaires de Gestion de l’hôtel
12 sept. 2018 par Pozo del Cielo, Gestion de l’hôtel
Dear guest:
Thank you for your words. Our intention is to provide the best service and that you enjoy your stay in the beautiful Colca Valley.
Recommandé
pour Tout le mondepar un voyageur de Nova Scotia
Beautiful facilities!
Publié le 23 juill. 2018 sur Expedia
Pour : The gardens and restaurant right on the facility so we didn't have to leave!
Contre : Larger beds and English speaking staff!
Emplacement : Location was up a large hilly incline so wanting to walk around town was not an interest to us. We went to the thermal baths in the afternoon.
Check-in was difficult as the two there were not fluent in English. I had booked a room with a view but had to look at two other rooms before we settled in without a room with the view I had asked for. The staff were very helpful and brought us hot water for tea plus free bottled water for us was already in the room. It was very cold that night and the following morning but again the staff came to our rescue and showed us how to use the wall heater. The meal at the restaurant was delicious and the right serving size. The gardens within the hotel area were gorgeous and well kept up. The beds are only full but we sure enjoyed having a washcloth for our shower; the first in our two weeks already in Peru!
Commentaires de Gestion de l’hôtel
12 sept. 2018 par Pozo del Cielo, Gestion de l’hôtel
Dear guest:
Thank you for writing us. For us it is a pleasure to know that you enjoyed your stay with us and that our staff was of great help to you.
receive our best wishes
par un voyageur
Hotel caro pelo que oferece
Publié le 8 avr. 2018 sur HotelsA cidade é muito simples com poucas opções de hotéis. Com isso escolhemos o Pozo. O hotel fica afastados do centro, uma caminhada de 1km mais ou menos, hotel limpo, serviço ok. O lado negativo é que só aceita dinheiro e pagamento na hora. Dentro das opções da cidade é bom, porém olhando as opções do Peru é um hotel muito caro pelo que oferece.
Commentaires de Gestion de l’hôtel
11 avr. 2018 par HOTEL POZO DEL CIELO, Gestion de l’hôtel
Caro Sr. José Manuel, muito obrigado por deixar o seu comentário sobre o nosso alojamento, a sua opinião é muito importante para nós, uma vez que as suas palavras nos ajudam a continuar a melhorar os nossos serviços na íntegra.
par un voyageur
Pozo From Hell
Publié le 25 mars 2018 sur ExpediaGot to the hotel after traveling all day. They had no record of my reservation even though I had a confirmed reservation number from Expedia.. after talking with a few people, the issue was resolved.
On checkout, i was told they did not accept Mastercard, only Visa even though I had used my Master cad to reserve the room. They asked for cash, which I refused to guve them. They wanted me ti go to an ATM and take out a cash advance to pay for the room. I refused to do that. My son endedd up using his Visa card and we left never to return again!!
Commentaires de Gestion de l’hôtel
9 avr. 2018 par HOTEL POZO DEL CIELO, Gestion de l’hôtel
Dear Mr. Jesse, thank you very much for leaving your comment about our accommodation, your opinion is very important for us since your words help us to continue to improve our services in their entirety; We also regret the inconvenience he had when he was in our facilities so we send our sincere apologies
par un voyageur
Publié le 3 juill. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2017
Dear Guest, we are glad to have served you.
Recommandé
pour Tout le mondepar un voyageur
Very nice hotel
Publié le 9 mai 2017 sur ExpediaI believe it would be the best hotel and Chiva and honestly speaking I'm not disapoint with the hotel as every is great including staff, environment, room's condition, breakfast and anything else but one point is water is not hot.
I believe that would be the problem of whole Chiva and actually hot water is available at the early time but it's getting cold at night time
Commentaires de Gestion de l’hôtel
20 juin 2017 par Manager, Gestion de l’hôtel
Dear guest
Thank you for your kind comments, we are very pleased to have served you.
Our team appreciates your opinion in order to improve our service. The maintenance area is already informed about your comment to correct these details.
We hope to have the opportunity to serve you again.
Our best wishes and thanks again for choosing Hotel Pozo del Cielo as your choice.
par kerusa maria
Experiencia inolvidable
Publié le 28 févr. 2017 sur HotelsChivay nos recibio con lluvia toda la tarde y noche, mucho frio pero no. fue obstaculo para admirar la belleza del paisaje, del hotel, del lugar . El trato super amable de Isabel que se preocupo de cada detalle para mi hijo y para mi.
Commentaires de Gestion de l’hôtel
10 mars 2017 par General Manager, Gestion de l’hôtel
Estimado Huésped:
Muchas gracias por sus excelentes comentarios, esperamos poder atenderlo nuevamente.
Equipo Pozo del Cielo
par un voyageur
Publié le 28 nov. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
7 janv. 2017 par General Manager, Gestion de l’hôtel
Thank you for choosing us as your option in the Colca Valley. We were glat to attend you.
