Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
2024 Copper Mtn. Miller family get-away
Publié le 21 juill. 2024 sur HomeAwayWe all thoroughly enjoyed the townhome, and what it had to offer ~ exactly what was in the description! Having the pool table on the same level was so much fun, since challenges were excepted on a daily and evening basis.
I tried to communicate a couple questions prior re: Closest public pool to the unit, and if we could check in a couple hours early since 1/2 of our group had to leave a day early, and also the procedure on the day of check-in could use some improvement, since I asked those questions well in advance, and didn’t get an adequate response until the day we arrived.
The bonus was how close the Copper Mountain Village was to the unit, since we walked everywhere. Having the Courage Classic bike event occurring during our stay, was another bonus, since our daughter-in-law works at Children’s Hospital!
A couple suggestions:
Stock items in the pantry, such as: plastic wrap, aluminum foil, parchment paper, ziptype food bags, definitely dishwasher pods ~ which there weren’t any when we arrived but left what we purchased, tissues in each bathroom, and a little bit softer toilet tissue.
Please note that we ate most our meals at the townhome, and did a lot of handwashing until we purchase dishwasher pods.
Also, since we ate the dining room table & also played late evening games, we noticed that the toggle light switch for over that table gets very hot, so you might check the wiring.
All in all a wonderful short vacation for the nine of us!
par un voyageur
Wonderful Condo
Publié le 1 mars 2024 sur HomeAwayGreat space with pool table and hot tub and a big kitchen table that up to 12 can sit around. A 5 minute walk to the kid lift that you can then ski to Super Bee. You can ski back in. Only thing I would change is to have some non-stick frying pans available!
par un voyageur
Fantastic Family Skiing Condo!
Publié le 30 déc. 2023 sur HomeAwayWe had a wonderful week with a large family group. The condo has everything. Very well stocked kitchen, pool table, board games, hot tub, sauna, etc.
Very conveniently located with easy walks to lifts and restaurants and ski in at end of day.
Highly recommend for family groups!
par un voyageur de Texas
Plenty of room
Publié le 23 déc. 2022 sur HomeAwayLots of space for a large family to spread out! Table is perfect for large meals and fun game nights with all. Mgmt company was very responsive. Hot tub was the perfect end to a great ski day!
par un voyageur
Great location, spacious condo, issues with management
Publié le 8 janv. 2022 sur HomeAwayThe condo was in a great location, walking distance to center village. The interior space was roomy and perfect for our family (8 adults and 4 teenagers). We loved the nice, open living room and kitchen area. All 12 of us could get comfortable in this space and all hang out together. The condo was well stocked in the kitchen and bathrooms. We were impressed that there were humidifiers available for use throughout the house.
The reason I am only giving 4 stars is because of the incorrect description of the garage on the listing and the unresponsiveness of the management company(Vacasa). First, the listing states that guests may park 2 cars inside the garage and 1 car directly in front of the garage, but only ONE car will fit in the garage. The second spot is too short for any car. Our second issue was that the management company, Vacasa, was impossible to get a hold of and get answers from. We called twice the day we arrived to ask about the parking situation since we had 4 cars and there were not 2 spaces in the garage as described in the listing and to report a bunch of trash on a bench in the garage that was there upon our arrival. I was told a local manager would call me back that night. No one called. I called again the next day to report that the sheets on the bed in the master bedroom were covered in hair, which we discovered at midnight when we went to go to bed the first night. Several hours after my third call to Vacasa, someone local finally came by the condo and addressed the issues and answered our questions about the parking, although he could not solve the fact that the garage was too small for a second car. We had to park two of our cars in the overflow lot down the street in the Alpine Lot. I emailed Vacasa to express my concerns about their lack of response to my calls, the trash left in the garage and the dirty sheets and asked for a refund of the cleaning fee, and I got a reply that it would take 24 hours to get a response from the local manager concerning my request. That was on Dec 29th and I have not heard back from them as of today, Jan 8th. I even emailed them again on Jan 4th to give them a second chance to respond and make it right before I wrote this review, but still no response.
Overall, it is a very nice condo. It is evident that the owners are good people that take care of their place. They just need to find a new management company. We paid way too much for 5 nights in this condo to have these issues!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi, Laura. It is so great to hear the location and condo suited you well! However, we would like to apologize for the trouble you encountered with parking, as well as the lack of communication you experienced. It is never our intention to inconvenience our guests, so we have made sure to update our listing to better reflect the parking options. We will be using your feedback to ensure we are upholding a high standard of customer service in order to give our guests the most of their vacation experience. We appreciate your feedback and hope to see you again soon!
par un voyageur
TwnHome needs some TLC, was not ready for our stay!
Publié le 16 août 2021 sur HomeAwayWe had many many maintenance and cleaning issues with this townhome from the time of arrival until we checked out! I don't know... It may partially be because of CV issues and possibly hadn't been rented out for awhile and also seemed like a big shortage of workers, in not having enough housekeepers. But it was a disaster to start with!
If it wasn't for the support and hard work of the maintenance manager Dillon H. in trying to fix doors, locks, stools, trash out and fix up things as best he could plus also bringing us needed household supplies, we would of probably checked out of this property. We did find other units to check into, but on such short notice couldn't find a place for all of our family to stay together. So with the maintenance manager, Dillon working with us, we decided to stick it out even though we still had to do some cleaning ourselves, deal with plumbing issues, the stools and some small cooking appliances that did not work along with patio chairs that almost collapsed when sat in.
I am trying to work with the Vacasa management company to receive compensation and the cleaning fee back for our stay, but as yet have not heard back from them since reported the issues!!!
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Terri. We sincerely apologize for the subpar condition of our home upon your arrival. Please know that this is not our standard nor is it commonplace and we thank you for reaching out to us so that our local staff could promptly address these issues. We hope that the compensation given to you for this experience has helped to provide some resolution and that we may be afforded a second chance to better impress you in the future.
par un voyageur
Togwotee 108
Publié le 7 mars 2021 sur HomeAwaySpacious and fairly close to center village. Well-equipped with usual amenities. Close enough to ski-in except for beginners. Somewhat long uphill walk to center village in ski-boots (consider a locker in center village).