Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Québec
Super
Publié le 6 févr. 2018 sur Expedia
Pour : Tout
Contre : Rien
Emplacement : Bien situé
Bella acceuil et chambre plus tôt
Proximité du centre commercial
par un voyageur
Publié le 16 nov. 2024
par un voyageur
Publié le 27 oct. 2024
The accommodations was average. The place was clean but needed updating. The restaurant was practically none existing. There wasn't much choice for breakfast, the choice didn't have a chef to prepare it properly. They advertise that the stay comes with breakfast, but didn't say you had to buy it.
par un voyageur
Publié le 11 août 2024 sur Expedia
Stayed here for a weekend. The hotel is a bit dated. Had a few minor issues in the room with lights not working which were repaired the next day. Friendly staff.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Dear April,Thank you for taking the time to share your feedback. I’m glad to hear that you found our staff to be friendly and that they were able to address the issues with the lights in your room promptly.I’m sorry to learn that you found our hotel to be a bit dated. We are continuously working on updates and improvements to enhance the guest experience, and your comments will certainly help us in this process.We appreciate your feedback and hope you might consider staying with us again in the future. Should you have any specific suggestions on areas for improvement or additional comments, please feel free to share them.Thank you once again for your review.
par un voyageur de Duluth
Publié le 11 août 2024 sur Expedia
Room was super humid and smelly.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Hi Rita,Thank you for sharing your feedback. I’m very sorry to hear about the issues you encountered with the humidity and smell in your room. This is certainly not the level of comfort we aim to provide, and I apologize for the inconvenience you experienced.We take such matters very seriously and will be investigating the issue to ensure that we address it promptly. Our goal is to create a pleasant environment for all our guests, and I regret that we fell short in your case.Thank you for bringing this to our attention. Your feedback is valuable to us as we strive to improve. If you have any further details or suggestions on how we could enhance our service, please feel free to share them.I hope you might consider staying with us again in the future so we can provide you with a much better experience.
par un voyageur
Publié le 1 août 2024 sur Expedia
My room was just average bathroom was not clean. Carpet smelled very bad. This hotel needs a makeover
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Dear Ann Marie,Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations. It’s disappointing to learn about the cleanliness issues with the bathroom and the condition of the carpet.Please accept my sincere apologies for these shortcomings. We take cleanliness very seriously and will be addressing these concerns with our housekeeping team to ensure they are rectified immediately. Additionally, I will be discussing your comments about the need for a makeover with our management team to prioritize necessary updates.Your feedback is invaluable as we strive to improve our services and facilities. We hope you might consider staying with us again in the future, and if there’s anything specific you’d like to see improved, please don’t hesitate to let us know.Thank you for bringing these matters to our attention.
par un voyageur
It was ok
Publié le 1 août 2024 sur HotelsFront desk staff was great, the only issue was that when checking in I was told that someone would clean the rooms every other day. I stayed there from July 27-31. No one ever came to clean our room. I had to go down to the front desk multiple times during my stay to ask for blankets and sheets to change the linen on the bed and etc. So that was the only annoying part about staying here. But it’s a quiet place and safe place honestly.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Dear Brianna,Thank you for taking the time to share your feedback. I’m glad to hear that you found our front desk staff to be great and that you felt safe and comfortable during your stay.I apologize for the inconvenience you experienced regarding the housekeeping service. It’s disappointing to learn that the scheduled room cleanings were not completed as promised. This is certainly not the level of service we aim to provide, and I understand how frustrating it must have been to have to repeatedly request additional linens and other items.We will be reviewing our housekeeping procedures to ensure that this does not happen in the future. Your feedback is invaluable in helping us improve our services.Thank you once again for your comments and for bringing these issues to our attention. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Dear Venkatesh,Thank you for the great 4/5 rating! We’re pleased to know that you had a positive experience with us.If there’s anything specific you think we could do to make your next stay even better, please feel free to share. We’re always looking for ways to improve and ensure our guests have the best possible experience.We look forward to welcoming you back in the future!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Questionable stain in middle of couch. Awkward light fixtures, had to get out of bed to turn off the lights. No complimentary coffee in the lobby.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. I’m sorry to hear about the issues you encountered during your stay.I apologize for the questionable stain on the couch and the inconvenience caused by the awkward light fixtures. We are reviewing our furnishings and lighting to ensure they meet our guests' expectations and are making improvements where needed.Regarding the lack of complimentary coffee in the lobby, I appreciate your feedback and will discuss this with our management team to explore potential options for offering this amenity in the future.We are committed to enhancing our guest experience and your comments are invaluable in helping us make these improvements. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more comfortable and convenient stay on your next visit.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Overall, i woule definitely recommend this place and will return. My only complaint is that the pool was not well kept and cleaned. The restaurant in the hotel is open limited hours.
Commentaires de Gestion de l’hôtel
27 août 2024 par Rami, Gestion de l’hôtel
Dear Elaine,Thank you for your thoughtful review and for recommending our property! We’re delighted to hear that you would return and that you had a positive experience overall.I’m sorry to learn about the issues with the pool maintenance and the limited hours of our restaurant. We take cleanliness and guest satisfaction seriously, and I will be sure to pass along your comments about the pool to our team to address these concerns. Regarding the restaurant hours, I appreciate your feedback and will discuss it with our management team to explore potential adjustments.Thank you for bringing these matters to our attention. We look forward to welcoming you back and hope to provide an even better experience on your next visit.
