Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great experience
Publié le 29 oct. 2024 sur HomeAwayWe had a lovely time. There are 3 birthdays at the end of Oct. in our family and traditionally, we take a trip. While we enjoyed our stay, there were a few things that we had issues with. The shower in the master leaks, The oven doesn’t work properly (we ended up burning a cake & some cookies because the temp couldn't be regulated) towards the end of our stay, we noticed ants in the kitchen and had to throw away food because they got into it. Other than tgat, we enjoyed our stay. Thank you for having us!
par un voyageur
40th Birthday Adventure
Publié le 12 sept. 2024 sur HomeAway We came to celebrate my husbands 40th birthday and needed a nice and large home close to the beach.
The home was gorgeous and spacious, with a quick walk to the ocean front. There was plenty of space to accommodate our party of 10+, including pets.
I would definitely stay here again!
par un voyageur
Great location but property needs some work
Publié le 15 juill. 2024 sur HomeAwayThe house was in a great location and was an easy walk to the beach. We loved that it was in a private neighborhood and at the end of a cul-de-sac so the younger kids could ride their bikes on a safe street. The house was clean, check in was easy and there were plenty of linens provided. We did experience a few issues while we were there which some were corrected and some were not. The pool was cloudy when we arrived and had lots of sand. I requested services 3 times and did not receive a response. The door lock broke and the oven thermostat stopped working. The local maintenance man came out and fixed the door lock and also fixed the broken pool cues for the kids but the oven had to be referred to an outside vendor. He was able to replace the heating element the next day but we had the same issue happen again. Basically the temperature was set for 275-350 but the broil was constantly on. We lost 2 family favorite meals resulting in around $300 worth of lost groceries. The first time we lost 6 racks of ribs which were burnt to a crisp at 275 for 1 hour. We then lost 2 pans of our special french toast. Luckily we brought a griddle and were able to salvage the rest of the french toast. The refrigerator downstairs also did not keep things cool and smelled like rotten fish. Every time you opened the door it made the entire downstairs smell like a fish market. The curtains in the mid-level front bedroom also fell off the wall on my nephews head.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur de Hampton, Tennessee
Needs Cleaning and Major Updates
Publié le 2 janv. 2024 sur HomeAwayUpon arrival the door code box would not work. We contacted Vacasa and never got a response. After 15 minutes, we finally got the door to open. However, it would not work the rest of our stay. We never could reach Vacasa to get the issue resolved. We had to leave a door unlocked to get in and out of the house. The house was dirty and the furniture and appliances were broken. The dishwasher leaked, the microwave turn table would not turn, and the refrigerator would not make ice. The mattresses were old, covered in urine, and would fold up around you. The bathtub in the master bath was covered in mold. I hope these issues can be fixed. We would not recommend this house to anyone.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a review. We apologize for the issue you encountered when accessing the home and for any cleanliness details that were missed. Please know that this is not the high standard we hold ourselves to as we strive to provide seamless check-ins and amazing getaways. We're sorry that we dropped the ball, as this is not the high standard of guest satisfaction and property upkeep that we hold ourselves to. We shared your comments with the local manager who assured us they will go to the home and inspect the appliances and discuss what upgrades need to be made with the homeowner. Additionally, we are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you on your next getaway.
par un voyageur
Great neighborhood but house needs work
Publié le 27 oct. 2023 sur HomeAwaySo the location was perfect, at the end of a cul de sac, close to the beach. But the house was not exactly as advertised and needed work. We had to have the maintenance people come out and fix the shower door and replace the shower head in the master bathroom because neither worked. The dining room table, while large enough to seat a lot of people, was broken and propped up on pieces of wood and sat crooked. The ice maker in the fridge didn’t work, there was not a door on one of the big cabinets in the kitchen and several other things they were just not right and made it not super safe with a small child (23 months). The bedrooms didn’t have mattress pads on the beds and the master bedroom had lots of stains on the very uncomfortable mattress. The headboard in that bed moved whenever you did, the pillows were not in great shape, the blankets were in rough shape, stained in some rooms and the ones in the closet were covered in animal hair.
The living room furniture smelled TERRIBLE. Like it had been in storage for 6 months. Even the kids complained. There was mold/mildew growing on most of the windows, and there was a hole in the backsplash behind the kitchen sink that was tapped up with medical tape and mildew growing on it as well. There were closets packed to the ceiling with paint cans and some other materials not safely locked away. The pool was in okay shape but could definitely use some TLC. I could go on but you get idea.
par un voyageur
Don't rent this property
Publié le 18 avr. 2023 sur HomeAwayPoorly maintained. Many outdated, broken and non-functioning features
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We are so glad you had a great time! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
par un voyageur
Great stay despite hiccups
Publié le 16 avr. 2023 sur HomeAwayComfortable house and had a wonderful 4/ngt. stay. Easy 2/block walk to beach and enjoyed daily sunrise from the deck. Loved that we could bring our hypoallergenic 15lb Maltese with us. Hiccups encountered as a result of the house not having been properly inspected. Promised beach chairs in a broken, rusted heap upon arrival. Two rusted gas grills. One had no tank and the the other had such rusted pilot strip that flames dangerously shot out either side. Oven door doesn’t quite close tightly. Primary bedroom - bathroom door doesn’t close properly and door handle loose could be locking hazard. Closests need editing and organizing and liv room furniture needs to be replaced. Overall, still enjoyed our stay and would return!
par un voyageur
Publié le 9 avr. 2023 sur Expedia
Property was easy walking distance to the beach. Overall clean and in good condition. Nice quiet neighborhood
par un voyageur de Morganville, New Jersey
Beautiful property , walkable to the beach , huge kitchen and dining area for large gatherings
Publié le 20 oct. 2022 sur HomeAwayLoved this place , great place for large gathering (we were 14 people and it was perfect ). Few things to improve - one of the bathrooms’ door wasn’t working and we couldn’t use it. Internet was extremely slow.
par un voyageur
Making the best of the situation
Publié le 7 oct. 2022 sur HomeAwayKitchen is too small for 10 adults, both outside grills were totally gross and unusable. More inside seating would have been nice. We had a rainy week and had to spend more time inside than out
