Avis Sangat Island Dive Resort

Thank you for sharing your thoughts. At Sangat Island Resort, we focus on providing an authentic, eco-friendly experience, which naturally comes with the charm of a tropical environment. We understand this might not appeal to everyone. Our rooms are designed to immerse guests in nature. While we take preventive measures against insects, some encounters are inevitable given our setting. However, having fleas in our rooms is not an issue we have encountered at the resort.The sliding doors in our chalets are all equipped with locks, and if we recall correctly, the room you were provided was a last-minute complimentary upgrade, as per your request. Our dedicated team promptly addressed any maintenance issues to ensure your room was in excellent condition for your stay.Regarding the tour, our team collaborates with trusted vendors to ensure a safe and enjoyable experience, with food safety being a top priority. We take all reports seriously, and while this was an isolated incident with our long-standing tour operator, when you brought it to our attention, we immediately took steps to investigate. We found that you were the only guest on this tour who had this concern. We're pleased that you enjoyed the culinary offerings of the resort and appreciated the efforts of our new receptionist. We will pass along your positive remarks. We take pride in our team's commitment to excellent service and will continue to support and train them to meet our guests' expectations. It is unfortunate that, despite the efforts of our other dedicated team members to assist with all your requests, you still found them lacking.Regarding your statement about your desire to leave. On your first night, when you expressed dissatisfaction with the resort, we offered to accommodate your request to leave and refund the remainder of your stay.Additionally, we offered to arrange your boat transfer to the new resort of your choosing, which you declined choosing to continue your stay with us anyway.We strive to provide a distinctive and natural environment for our patrons, and we understand fully that this may not suit everyone's preferences. Nonetheless, we appreciate your perspective on how we can improve. Please feel free to reach out at your convenience to our email address stated on our website if you would like to discuss your experience in more detail directly.Sincerely,Sangat Island Resort Team