Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Eric,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 17 déc. 2024
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 14 sept. 2024 sur Expedia
I loved the property.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Viktorya.Thank you for sharing your love for Hotel del Coronado! It’s wonderful that you enjoyed your time at our iconic property. I hope your visit was as effortless and delightful as you’d hoped, and I can’t wait to welcome you back for another memorable stay!Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
This was a disappointing stay. We splurged on a night at the Del as a birthday treat and had some of the worst service I've ever experienced. The property itself was under construction, which wasn't clear during booking. I had to park way on the other side of the property and walk outside of the area around to the front entrance, with all of my stuff (luckily not much for one night for our fam, but had all our beach stuff too). We also reserved a fire pit for some smores by the beach. That was a fun experience with good service, but ahead of time, we were just trying to figure out the logistics and couldn't get a clear answer from anyone. We didn't know where people could park - one of our guests has trouble walking so we wanted to know the best route to get there. They just kept saying "yeah they can go to the beach with you". I tried reiterating my question 3 times, and it was like I was speaking a different language. Check in was delayed, so I didn't even get a room key until after 4:30pm. We found out the beach had a hazard. Not the hotel's fault, but it would have been nice to know that when we booked, or when we checked in, or when we mentioned we would be going to the beach... we found out that the staff knew, but they didn't give us any warning. So we went to the pool instead - very basic, service was lacking there too. I would have ordered some ridiculously expensive drinks but nobody ever came by. Not the service level or experience expected for $1000/night prices
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Joseph,Thank you for your feedback. I appreciate your patience while we update the property. As work ebbs and flows, there are many days and times when the impact to guests is more than others, but if there are any concerns we will make it right. I will share your comments with my team, and I hope to welcome you back for a more positive experience in the future.Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Loved it !
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Annie,Thank you for joining us at The Del. I'm thrilled you thoroughly enjoyed your stay with us, and I appreciate your perfect rating. Take care, and we hope you return soon!Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Mark,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
We loved learning about the history of the property. The original building was built in 1888 so walking into it you can see the charm that has been maintained. We cannot wait to go back once renovations of the rooms of the original building are complete. Our stay in one of the new buildings "The Views" was everything we had hoped for as we were beachfront and loved every minute of our stay.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Rosalinda,Thank you for sharing your wonderful experience! We’re delighted to hear you enjoyed learning about the rich history of our property and appreciated the charm of our Victorian building. We’re thrilled that your stay met all your expectations. We can’t wait to welcome you back to once our Victorian restoration is complete so you can experience even more of what makes our property special.Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Maria,Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit.Sincerely,Dane GorupResort Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Whitney,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dane GorupResort Manager
