Avis Frontier Hotel

Dear Lindsay,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.Regarding the white towels, we understand that the notice may have come across as strict. Due to the nature of our location, more than 50% of our guests are oil rig workers, and unfortunately, the towels can sometimes become stained beyond cleaning. The notice is intended to help us maintain the quality of our linens for all guests, but we apologize if it seemed off-putting.Regarding the expired soda in the vending machine, we deeply regret this oversight. This may have been due to a mix-up, and we would be more than happy to replace the can for you. As we are a smaller hotel located in a rural area, we do not operate a 24/7 reception desk. Our staff members, who manage the front desk, also handle housekeeping and laundry duties. We’ve reviewed our security footage and noticed that you did come by the reception, but it seems that the bell at the desk was not rung. This bell alerts our staff in other work areas, such as the laundry room, and ensures we can attend to guests promptly. We’re sorry that this caused you inconvenience during your stay.Regarding the condition of our exterior, we want to be transparent about the challenges we've faced. Our company took over the hotel in October 2019, and shortly after, COVID-19 severely impacted our operations. To survive, we had to prioritize our budget, focusing on essential renovations to guest rooms while delaying exterior improvements. However, we are actively working to upgrade our facilities, including the recent installation of new front doors and planned updates to our signage and siding. We understand that our current state may not have met your expectations, but please know that we are committed to continuous improvement.Thank you again for your feedback. We are working hard to create a better experience for all our guests, and we hope you might consider giving us another chance in the future.

Dear Robin,Sorry to hear that you didn't know that we have free coffee in the common kitchen, we will try to let our guests know it better. Thanks for your feedback

thanks for your kind feedback.

Thank you for your encouragement, we will strive to do better. Hope to see you back with your family soon.

Thanks for your valuable feedback. I had instructed the housekeeper to look at decluttering the common kitchen. I appreciate your feedback and your stay with us.

Dear Sir,I appreciate your feedback regarding our budget room. If you would be willing to consider trying our recently renovated deluxe room on a future visit, I believe it could significantly alter your perception of our establishment.Thank you for your consideration.Sincerely,

Dear Makayla,We deeply regret the inconvenience you experienced during your recent stay with us. We sincerely apologize for the technical problems we encountered with the printer during your check-in process.Your feedback is important to us, and we are committed to addressing any issues to enhance your future experiences. In addition to the printer issue, we would greatly appreciate it if you could share any other concerns or feedback you may have encountered during your stay. This will help us identify areas for improvement and ensure that your next visit exceeds your expectations.Once again, we apologize for any inconvenience you faced, and we are eager to make amends. Your comfort and satisfaction are our top priorities, and we look forward to serving you better in the future.Please feel free to reach out to us directly if you have any further comments or suggestions. Your input is invaluable in helping us provide the best possible service.Warm regards,