Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Winter staycation
Publié le 17 déc. 2024 sur HomeAwayExcited to get away, however the unit had a few issues. Heated pool was not working for the days we stayed but with the weather warm we were able to put our feet I the water. There was an issue with the fridge leaking, had toStay on top of it so kids would not slip. And we were not able to view local channels on the main tv.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par VrboOwner, Gestion de l’hôtel
Leticia, thank you for the review. We hope to be notified of anything less than satisfactory during your stay, as we strive to provide each and every guest with the very best vacation experience. We look forward to hosting you for a true 5-star stay in the future!
par un voyageur de San Antonio
Not too great Thanksgiving stay
Publié le 12 déc. 2024 sur HomeAwayMy stay was during the Thanksgiving holiday. I had requested a possible early check-in which they granted which was very nice. Lots of problems with having to restart router because of Wi-Fi. Also refrigerator leaked throughout the 3 days. The worst part was not having hot water for a shower. Hot water ran at the sink but not at the showers? Customer service number provided to get help but no one ever came to assist. Was told multiple times through customer service line that they would have someone show by but no one ever did.
Commentaires de Gestion de l’hôtel
26 déc. 2024 par VrboOwner, Gestion de l’hôtel
Patrick, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience.We apologize for the inconvenience and hope we can host you again!
par un voyageur
Decent place to stay
Publié le 13 oct. 2024 sur HomeAwaypar un voyageur
Unit understocked
Publié le 7 oct. 2024 sur HomeAwayNo wineglasses , no cuptowels, no hot pads, no extra garbage bags, we were told to buy our own. Frig leaked water on floor daily. Not our best experience
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Kathleen, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate our guests' feedback as a means to improve and will consider this feedback to make necessary upgrades. We hope to host you again soon!
par un voyageur
PALM BAY
Publié le 16 août 2024 sur HomeAway👍
par un voyageur
4-day getaway
Publié le 4 juin 2024 sur HomeAwayGreat for it’s purpose
par un voyageur
Key Code
Publié le 26 avr. 2024 sur HomeAwayVacasa didn't give me the right key code to get in. Had to wait until the homeowner called. Otherwise the stay was very nice.
Commentaires de Gestion de l’hôtel
11 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Glenn, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found issues with the code. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Great sleep, but major issues
Publié le 8 avr. 2024 sur HomeAwayToilets not bolted to the floor
Lock box didn’t work
Dander in many places
Sticky residue all over the top of the dinner table
Lots of stuff inside couches
Not hot water in master shower
Despite the issues above, we slept great
Commentaires de Gestion de l’hôtel
23 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Marshall vaca
Publié le 28 févr. 2024 sur HomeAwayNot first rate but worked for us with a 14 year old poofle
Commentaires de Gestion de l’hôtel
3 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you, John, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Short but great
Publié le 14 janv. 2024 sur HomeAwayWe weren't able to stay long this time but will definitely be back
