Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Decent place to stay
Publié le 13 oct. 2024 sur HomeAwaypar un voyageur
Unit understocked
Publié le 7 oct. 2024 sur HomeAwayNo wineglasses , no cuptowels, no hot pads, no extra garbage bags, we were told to buy our own. Frig leaked water on floor daily. Not our best experience
Commentaires de Gestion de l’hôtel
25 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi, Kathleen, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate our guests' feedback as a means to improve and will consider this feedback to make necessary upgrades. We hope to host you again soon!
par un voyageur
PALM BAY
Publié le 16 août 2024 sur HomeAway👍
par un voyageur
4-day getaway
Publié le 4 juin 2024 sur HomeAwayGreat for it’s purpose
par un voyageur
Key Code
Publié le 26 avr. 2024 sur HomeAwayVacasa didn't give me the right key code to get in. Had to wait until the homeowner called. Otherwise the stay was very nice.
Commentaires de Gestion de l’hôtel
11 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Glenn, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found issues with the code. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Great sleep, but major issues
Publié le 8 avr. 2024 sur HomeAwayToilets not bolted to the floor
Lock box didn’t work
Dander in many places
Sticky residue all over the top of the dinner table
Lots of stuff inside couches
Not hot water in master shower
Despite the issues above, we slept great
Commentaires de Gestion de l’hôtel
23 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Marshall vaca
Publié le 28 févr. 2024 sur HomeAwayNot first rate but worked for us with a 14 year old poofle
Commentaires de Gestion de l’hôtel
3 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you, John, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Short but great
Publié le 14 janv. 2024 sur HomeAwayWe weren't able to stay long this time but will definitely be back
par un voyageur
Great place!!
Publié le 29 déc. 2023 sur HomeAwayOnce we made contact with the help desk and they changed the code on the door, we were able to get in and we had a great stay.
par un voyageur
A few short falls.
Publié le 1 oct. 2023 sur HomeAwayThe check in process was the worst. They sent us a code to use on the front door, and the code did not work. We tried texting the support number and they just resent the same code with directions on how to type it in and work the lock. This was very frustrating standing on the front porch with my family and luggage. We had to resort to calling the 800 number and waiting on hold, and then again given the same code to get in that was not working. They finally gave us a number for a lock box to get out an actual key. Someone needs to fix the lock. The condo was as described, but the floors were dirty. We all turned to keeping shoes or socks on because of the dirt. The shower in the master bedroom does not get hot. Luckily the hall bathroom got nice and hot. The pool was great, and there was plenty of room to swim and hang out.
Commentaires de Gestion de l’hôtel
5 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Deryck. We regret to hear that we were unable to provide you with a pleasant stay.
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
