Note fondée sur 1 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
A few things we liked, there is a nice big swimming pool, with a big hot tub and games. This area is really spacious. The rooms have a fridge and microwave which is rare in hotels these days. A few things we didn’t like, our room had mold on the walls. Once we informed hotel staff we were moved to a new room without any hassle. This is beach front property but the beach was very nasty, full of seaweed and trash. No chairs or loungers for beach either. Parking is not the best. You pay for parking which isn’t a problem but there is also an event center and those guest are allowed to use the same parking space which doesn’t leave any room for guest. We had to park around back next to a different hotel and walk to ours. I spoke with management and they understood my concerns. The property is old but functional. I hear they are about to go under renovations soon.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Hello Matline,Thank you for choosing to stay with us at Emerald Beach Hotel, located at Emerald Beach Hotel 102 South Shoreline Blvd. Corpus Christi, Texas 78401, US. We appreciate you taking the time to share your feedback with us. We appreciate your comments about the positive aspects of your visit, such as the pool, hot tub, and spacious rooms. We apologize for the inconvenience caused by the mold in your initial room and the beach conditions. We are glad that we were able to address these issues promptly. We are aware of the parking situation and are working to improve it, especially during events. We are also excited to share that renovations are planned to enhance the property. Thank you again for your feedback.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Hello Eric,Thank you for sharing your honest rating score with us! We appreciate your rating score and are committed to improving your experience for next time. We look forward to welcoming you back soon with even better service.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Room was dirty hair on sheets and in tub and sink the floor was dirty sand everywhere the front door to room looked like someone had broken into the room. We have been coming here for years and probably won’t go back. The halls were dirty the front doors didn’t work they don’t serve breakfast anymore. It really has gone down hill
Commentaires de Gestion de l’hôtel
3 oct. 2024 par GM, Gestion de l’hôtel
Hello Mitchell Delord,Thank you for choosing to stay with us at Emerald Beach Hotel, located at Emerald Beach Hotel 102 South Shoreline Blvd. Corpus Christi, Texas 78401, US. We appreciate you taking the time to share your feedback with us.We apologize for the unacceptable cleanliness issues you encountered in your room and throughout the hotel, including the dirty sheets, tub, sink, and floors. We understand that these problems, combined with the broken front door and lack of breakfast service, have led to a significant decline in our hotel's standards. We will take immediate action to address these issues and restore the level of quality our loyal guests, like yourself, have come to expect from us.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
11 sept. 2024 par GM, Gestion de l’hôtel
Dear Daniel,Thank you for sharing your feedback with us! We’re pleased to hear you had a good stay and hope to welcome you back soon at Emerald Beach Hotel Corpus Christi, TX.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Wish it wasn’t, but it was..
Publié le 7 sept. 2024 sur HotelsThe hotel from the start, had an awful smell in the lobby. Getting checked in, was a pretty easy, however within 10 minutes of getting into my first room, the sink didn’t drain, and the white pillows had yellow stains. I told the front desk, and they moved me to another room.
The second room appeared to be better at first however the microwave didn’t work, and the shower leaked all over the floor.
I then I had to leave early due to unforeseen circumstances. And when I informed the front desk he stated I had to speak with Hotels.com to get the refund. He then stated “well I’m not able approve refunds” after Hotels.com tried speaking with them.
Theee days later, I’m informed that I will not be getting a refund because emerald beach already used it. Hopefully they used it on bleach to clean white bedding.
The roof also leaks in the pool/game room.
The best part of the stay, was the bar, it made it easier to ignore the dirty and bad smell surroundings within the hotel.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par GM, Gestion de l’hôtel
Hello Mickey,Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced, including the cleanliness, maintenance problems, and refund difficulties. This is not reflective of our standards, and we’ll be addressing these concerns with our team to improve our facilities and service. We appreciate your comments and hope to serve you in the future better. We look forward to welcoming you back soon at Emerald Beach Hotel Corpus Christi, TX.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
No soap
Bathroom was dirty
Stains on furniture and bed
Sliding door was broken
Tv had no signal
Fridge was froze over
Lots of sand on the floor
Power went out during storm
No answer from front desk
Fire alarm kept going off with no one responding
Commentaires de Gestion de l’hôtel
6 sept. 2024 par GM, Gestion de l’hôtel
Hello Chris,Thank you for choosing to stay with us at Emerald Beach Hotel, located at Emerald Beach Hotel 102 South Shoreline Blvd. Corpus Christi, Texas 78401, US. We appreciate you taking the time to share your feedback with us. We apologize for the numerous unacceptable issues you encountered, including cleanliness, maintenance, and service failures.we will take immediate and comprehensive action to address these problems and ensure a significantly improved experience for our guests. We look forward to your return to Emerald Beach Hotel Corpus Christi, TX.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par GM, Gestion de l’hôtel
Hello Cody,Thank you for sharing your honest rating score with us. We truly appreciate your rating score and are committed to improving your experience next time. We look forward to welcoming you back and providing an even better service at Emerald Beach Hotel Corpus Christi, TX.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
They charged for parking then didn't have enough so we had to park at another hotel and walk to lobby. No towels available at the pool and mold around edges and ceiling. Overall hotel is aging poorly and needs maintenance.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par GM, Gestion de l’hôtel
Hello Susan,Thank you for choosing to stay with us at Emerald Beach Hotel, located at Emerald Beach Hotel 102 South Shoreline Blvd. Corpus Christi, Texas 78401, US. We appreciate you taking the time to share your feedback with us. we apologize for the parking challenges, pool towel shortage, and maintenance issues you encountered during your stay. We'll prioritize renovations and upkeep to prevent such problems and ensure a more comfortable experience for our guests. We look forward to your return to Emerald Beach Hotel Corpus Christi, TX.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
I like the room next to beachfront. They don’t have enough staff. Not enough food. Food was too old to eat. Always had to ask for towels. To expensive for just a room.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par GM, Gestion de l’hôtel
Hello Nusreta,Thank you for choosing to stay with us at Emerald Beach Hotel, located at Emerald Beach Hotel 102 South Shoreline Blvd. Corpus Christi, Texas 78401, US. We appreciate you taking the time to share your feedback with us. We apologize for the inconvenience you experienced and will address your concerns to improve our services. We look forward to your return to Emerald Beach Hotel Corpus Christi, TX.Sincerely,Hotel General Manager.Emerald Beach Hotel Corpus Christi, TX.
