Note fondée sur 122 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Guy Jr
Beau séjour
Publié le 27 mai 2017 sur HotelsTrès beau séjour, le personnel est accueillant. La nourriture est excellente. Le service de première qualité
par un voyageur
Publié le 16 août 2024 sur Expedia
Nice staff, would be nice if you could get a coffee before breakfast starts which wasn’t until 7:30 I believe
par un voyageur
Publié le 7 août 2024 sur Expedia
This property is a bait and switch. They advertise on their website that every room has a balcony, but that is not true. Secondly, there are no screens on the windows. We opened the windows to let the cool air in while we ate dinner and returned to our room to find bugs and mosquitoes inside. As a result, we had to close the windows all night, which made the room warm.
Additionally, at 5:30 am, someone in a nearby room took a shower, and the pipes made a squeaking noise that woke us up. Furthermore, there was major construction on a new building that is going to take a while, and all the construction noise started early. We had very little sleep, and the front desk staff seemed like they couldn't care less. I even pointed out that their website clearly states all rooms have balconies, but they just said sorry. I would never stay there again.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Villa Blu Management Team, Gestion de l’hôtel
Dear Doug,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that we did not meet your expectations and that you faced inconveniences.We understand your frustration regarding the lack of balconies. However, in our website it is not stated that standard room have balconies, while we do describe this for other type of rooms. Since you booked from expedia and not from our website probably there was a missunderstanding, if you want you can write us directly next time. Additionally, the construction noise and plumbing issues you experienced are not from our hotel and certainly not up to our standards, and we are addressing these concerns with the hotels that are doing this to prevent such disturbances in the future.We are sorry to hear that our staff did not provide the level of service you deserved. Please know that this is the first time we have this feedback, and we will be conducting additional training to ensure our team is more responsive and attentive to our guests' needs.We appreciate your feedback as it helps us improve. While we regret that we fell short during your stay, we hope you might give us another chance to provide you with the comfort and service you expect.Sincerely,
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Villa Blu Team, Gestion de l’hôtel
Dear Wenche,Thank you for sharing your experience regarding our hotel.Looking forward to seeing you, soon, back to Cortina d'Ampezzo and to our Hotel.Kind regards,
par un voyageur
Publié le 20 juill. 2024 sur Hotels
par un voyageur
Publié le 14 juill. 2024 sur Hotels
par un voyageur
Publié le 11 juill. 2024 sur Expedia
The staff was excellent and so was his service. The view towards the Dolomites is breathtaking. It is a vintage hotel, but very appropriate for the place. Breakfast was spectacular. I would definitely stay at this hotel again.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par The Boutique Hotel Villa Blu Staff, Gestion de l’hôtel
Dear Aimmy,Thank you for sharing your positive feedback about your stay at our hotel. We’re delighted to hear that you enjoyed our staff’s excellent service and the breathtaking views of the Dolomites.We’re especially pleased that you appreciated the vintage charm of our hotel, which we believe perfectly complements the surrounding landscape. Your kind words about the breakfast are also greatly appreciated.We look forward to welcoming you back in the future and providing you with another memorable experience.Sincerely
par un voyageur
Publié le 6 juill. 2024 sur Hotels
par un voyageur
Publié le 16 mai 2024 sur Expedia
Morning and dinner menu
Commentaires de Gestion de l’hôtel
5 juin 2024 par Villa Blu Staff, Gestion de l’hôtel
Thank you for your kind words on us!We hope to have you here for a next stay.Best regards,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
