Note fondée sur 622 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Employés courtois mais l'état de la chambre laisse à désirer; literie pas confortable et salle de bain à rénover!
Commentaires de Gestion de l’hôtel
6 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Isabelle, Thank you for telling us about your stay at the Red Roof Inn Cortland. I am glad you found our staff to be courteous, despite the room not being to your liking, the uncomfortable bedding along with the other concerns listed. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Julie,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Cortland. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 4 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Philippe, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cortland and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur de Saint Charles Borromée
Publié le 25 avr. 2024 sur Expedia
Bien situé 👍
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
L'équipe de notre Red Roof Inn Cortland tient à vous remercier d'avoir partagé vos commentaires avec nous, Denis. Nous avons été ravis de lire que nous avons atteint notre objectif de vous offrir un excellent séjour. Vos sentiments concernant la bonne localisation de notre propriété ont ravi notre personnel.Merci encore de partager vos compliments avec nous. Nous avons adoré vous accueillir sous notre toit et nous sommes impatients de répéter votre expérience avec nous dans l'un de nos sites Red Roof à l'avenir.Fidèlement,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2023 sur Expedia
Bon rapport qualité prix
Commentaires de Gestion de l’hôtel
18 août 2023 par Devorine RediResponse Specialist, Gestion de l’hôtel
Salut Dominique,Merci pour vos commentaires et je suis heureux d'apprendre que nous avons un bon rapport qualité-prix. Les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci d'avoir choisi le Red Roof Inn Cortland. Nous espérons que nous aurons l'occasion de vous revoir à l'avenir.Sincèrement,Devorine Spécialiste RediResponse
par un voyageur
Publié le 7 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Dear Jean, The staff at the Red Roof Inn Cortland and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
par un voyageur
Publié le 7 août 2023 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
8 août 2023 par Olivia RediResponse Specialist, Gestion de l’hôtel
Hello Claudiu, The staff at the Red Roof Inn Cortland and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
par un voyageur
Publié le 14 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 mai 2023 par Chevanese RediResponse Specialist, Gestion de l’hôtel
Hello Francis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cortland and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist
par un voyageur
Publié le 4 avr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 avr. 2023 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your perfect rating with us, Denis. Our staff at the Red Roof Inn Cortland was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively, XaoRediResponse Specialist
par un voyageur
Publié le 12 juill. 2022 sur Expedia
Bon rapport qualité prix
Commentaires de Gestion de l’hôtel
21 nov. 2022 par General Manager, Gestion de l’hôtel
Thank you for taking the time to review your stay with us! We're glad to hear we were a great value for the money. We hope to see you again soon.
