Note fondée sur 576 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Left after a day and they wouldn’t even transfer partial credit.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest James,Thank you for sharing your feedback. We’re sorry to hear about your experience and regret that your stay did not meet your expectations. Regarding the issue with your reservation, since your booking was made through a third-party provider, we unfortunately do not have the ability to process refunds or transfer credits directly. We recommend reaching out to the third-party platform you used to handle any refund or credit requests, as they manage the payment and cancellation policies.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave a review! It's great to hear you enjoyed your stay, and we hope to see you again!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest Joelle,Thank you so much for your wonderful review! We’re thrilled to hear that you had a great stay with us at the Courtyard by Marriott in Corvallis, Oregon. Your kind words mean a lot to our team, and it was a pleasure to have you as our guest.We hope to welcome you back again soon for another enjoyable stay. Should you need anything on your next visit, please don’t hesitate to reach out!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest Bill,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest Eric,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Jeremy,Thank you for taking the time to leave a review about your stay! It's great to hear that you had a great time, and we hope to see you again!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest Sarah,Thank you for your kind review! We’re thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon!
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Dear Guest John,We truly appreciate your positive feedback! It was our pleasure to have you as our guest, and we hope to see you again in the near future.
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Kirstyn-Guest Service Manager, Gestion de l’hôtel
Good afternoon,Thank you for taking the time to leave a review about your stay! We are thrilled you enjoyed your stay, and we hope to see you again!
par un voyageur
Publié le 27 août 2024 sur Hotels
There was an electrical room next to me that was noisy all night, like a boom sound. At first I thought it was someone in the room next to me then after it went on all night I realized it was the room next to me which was the electrical room I guess.
Also the air conditioner made a horrible clicking noise throughout the night that sounded like it was about to give out or who knows. I spoke with the front desk about it and she said they would get back to me and I never heard a word back.
Commentaires de Gestion de l’hôtel
29 août 2024 par Kirstyn-Guest Services Manager, Gestion de l’hôtel
Dear Guest Carol,Thank you for sharing your feedback. I'm truly sorry to hear about the disturbances you experienced during your stay. The noise from the electrical room and the issue with the air conditioner are certainly not up to our usual standards, and I sincerely apologize for the inconvenience this caused you.I regret that we did not follow up after you spoke with the front desk. This is not the level of service we strive to provide, and I will be addressing this with our team to ensure it doesn’t happen again.Please know that we are taking immediate steps to resolve these issues, and I hope you’ll give us another opportunity to provide you with a much better experience in the future. If you choose to stay with us again, please reach out to me directly, and I’ll personally ensure that your stay is comfortable and enjoyable.Thank you again for your feedback.
