Note fondée sur 968 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel agréable et propre.
Publié le 17 nov. 2021 sur HotelsLes chambres sont propres. Les matelas confortables. La kitchenette avec micro onde et réfrigérateur au top. Je recommande cet hôtel.
par un voyageur de LAS VEGAS
Publié le 17 sept. 2024 sur Expedia
Expidia and holiday inn don’t said Anything before booking about that construction no gym no pool breakfast and top of that charge the same like everything is working and I asked the front desk when is done the construction And respond we don’t Know wow
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Liz Tapia, Gestion de l’hôtel
Hello David, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options and we are grateful that you chose us. We are sorry that we did not meet your expectations and we apologize for the inconvenience you faced during your stay. Please know that your feedback is valuable to us and will be shared with staff to help improve guest's experience. We hope that you give us a second chance once renovation is completed. Thank you,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
lot of construction work.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Liz Tapia, Gestion de l’hôtel
Dear Rajeev, Thank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We deeply apologize about the inconvenience you faced during your stay. We understand that we did not meet your expectations and for that we are sorry. We strive to make our guest's experience as pleasant and comfortable to the best of our abilities and we apologize that we failed. We hope that you can give us another chance in the near future to make it right.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Convenient to downtown and inexpensive. Did the job
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Liz Tapia, Gestion de l’hôtel
Dear Andrew, Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to write a review about your stay. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are delighted to hear that you enjoyed your stay and that the location to the hotel met your needs. We hope to see you again in the near future and again, thank you for choosing Holiday Inn Express.
par un voyageur de LA JOLLA
Publié le 6 sept. 2024
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Liz Tapia, Gestion de l’hôtel
Dear Ronald, Thank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We deeply apologize for us not meeting your expectations and we are sorry for the inconvenience you experienced during your stay. We do hope that you can give us another chance once construction is completed so we can make it right. Please know that your feedback is important to us. Thank you again, for choosing Holiday Inn Express.
par un voyageur
Try a different location
Publié le 28 août 2024 sur HotelsI booked Holiday Inn Express specifically for free breakfast. This location is not offering breakfast, just some grab and go snacks, while there’s some repairs being made. It’s definitely the least clean and nice HIE I’ve ever stayed at. It’s also nearly impossible to park in the garage.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Liz Tapia, Gestion de l’hôtel
Dear Emilie, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options, and we are grateful that you chose us. We sincerely apologize about the inconvenience you experienced during your stay. Please know that your feedback is important to us and we are sorry that we did not meet your expectations. We do hope that you give us another chance once construction is completed so we can make it right. Thank you again for choosing Holiday Inn Express.
par un voyageur
Publié le 28 août 2024 sur Hotels
Hotel was under construction and there was no notice on hotels.com. No breakfast, no pool and noisy. Staff was not very empathetic. All they had to say was it’s on the website. Their website….not this one. When I initially called before my stay, the automated message before operator picks up says, “Thank you for calling the newly renovated Holiday Inn Express. “
Room was not very clean and, chair had stains and bed sheets had crumbs on them.
par un voyageur
Publié le 4 août 2024 sur Expedia
parking is a bit weird
Commentaires de Gestion de l’hôtel
7 août 2024 par Liz Tapia, Gestion de l’hôtel
Hello Jordan, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are delighted to hear that you enjoyed your stay despite us being under construction. We appreciate your patience and understanding. We do hope to see you again once construction is over so you can enjoy our fully renovated hotel. Sincerely,
par un voyageur
Publié le 4 août 2024 sur Expedia
Immediately AFTER checking in we were told the hotel was doing construction to their property, pool was closed and breakfast area was closed so to go bags were made. The construction and NOISE was daily from 8-5 sometimes 5:30. Luckily we didnt arrive until 4:30 the first day so we only had to deal with the noise for an hour. We had to revamp our daily plans because the pool was closed. Ask the front desk for more washcloths and was told they didn't have anymore and gave me big hand towels. Day 2 we received a text stating the water would be turned off from 10-4 and that we could get water bottles from the office. This messed up our plans because we then had to stay out even longer because we couldn't shower. Came back thinking since housekeeping had came, there would be enough washcloths but NO they gave us 1 washcloth a stack of hand and bath towels. Day 3 we had to leave the hotel A LOT earlier than planned because you couldn't sleep in if you wanted to due to the noise. Received another text while at the beach that the water was going to be OFF AGAIN. By this time it was ridiculous and were ready to go back home. Finally, was able to come back and shower but the hotel bottle of bodywash ran out. Told the front desk, she went to look for some, said she couldnt find anymore, so she gaves us on OLD bar body soap that fell apart when you opened the package. WE WILL NEVER STAY AT THIS HOTEL AGAIN!!
Commentaires de Gestion de l’hôtel
7 août 2024 par Liz Tapia, Gestion de l’hôtel
Hello Traci, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are sadden to hear about the poor experience you faced during your stay. We deeply apologize that we did not meet your expectations and we do hope that you can give us another chance once construction is over so you can enjoy our fully renovated hotel. Sincerely,
par un voyageur
The good, the bad and the ugly.
Publié le 30 juill. 2024 sur HotelsIt started off extremely poorly. My flight got canceled so I called and said “don’t give away my room. I’m coming tomorrow“. This should not have been a problem since I was prepaid. They gave away my room.
Also, the hotel was under construction. No pool, no hot breakfast, etc.
I will say that the manager did everything she could to move people around to get me a room which was very impressive. Everyone was extremely friendly. I think if the hotel was not under construction and they had not given away my room, I would be waiting the much much higher.
Commentaires de Gestion de l’hôtel
2 août 2024 par Liz Tapia, Gestion de l’hôtel
Hello Mark, Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to write a review about your stay. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are sorry and apologize for the inconvenience you experienced upon your arrival. We understand your frustration and we thank you for your patience. We are delighted to hear that we were able to accommodate you and that the staff made you feel welcomed. We hope to see you again, once construction is completed so you can enjoy our newly renovated hotel.
