Note fondée sur 964 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel agréable et propre.
Publié le 17 nov. 2021 sur HotelsLes chambres sont propres. Les matelas confortables. La kitchenette avec micro onde et réfrigérateur au top. Je recommande cet hôtel.
par un voyageur de LA JOLLA
Publié le 6 sept. 2024
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Liz Tapia, Gestion de l’hôtel
Dear Ronald, Thank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We deeply apologize for us not meeting your expectations and we are sorry for the inconvenience you experienced during your stay. We do hope that you can give us another chance once construction is completed so we can make it right. Please know that your feedback is important to us. Thank you again, for choosing Holiday Inn Express.
par un voyageur
Publié le 4 août 2024 sur Expedia
parking is a bit weird
Commentaires de Gestion de l’hôtel
7 août 2024 par Liz Tapia, Gestion de l’hôtel
Hello Jordan, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are delighted to hear that you enjoyed your stay despite us being under construction. We appreciate your patience and understanding. We do hope to see you again once construction is over so you can enjoy our fully renovated hotel. Sincerely,
par un voyageur
Publié le 4 août 2024 sur Expedia
Immediately AFTER checking in we were told the hotel was doing construction to their property, pool was closed and breakfast area was closed so to go bags were made. The construction and NOISE was daily from 8-5 sometimes 5:30. Luckily we didnt arrive until 4:30 the first day so we only had to deal with the noise for an hour. We had to revamp our daily plans because the pool was closed. Ask the front desk for more washcloths and was told they didn't have anymore and gave me big hand towels. Day 2 we received a text stating the water would be turned off from 10-4 and that we could get water bottles from the office. This messed up our plans because we then had to stay out even longer because we couldn't shower. Came back thinking since housekeeping had came, there would be enough washcloths but NO they gave us 1 washcloth a stack of hand and bath towels. Day 3 we had to leave the hotel A LOT earlier than planned because you couldn't sleep in if you wanted to due to the noise. Received another text while at the beach that the water was going to be OFF AGAIN. By this time it was ridiculous and were ready to go back home. Finally, was able to come back and shower but the hotel bottle of bodywash ran out. Told the front desk, she went to look for some, said she couldnt find anymore, so she gaves us on OLD bar body soap that fell apart when you opened the package. WE WILL NEVER STAY AT THIS HOTEL AGAIN!!
Commentaires de Gestion de l’hôtel
7 août 2024 par Liz Tapia, Gestion de l’hôtel
Hello Traci, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are sadden to hear about the poor experience you faced during your stay. We deeply apologize that we did not meet your expectations and we do hope that you can give us another chance once construction is over so you can enjoy our fully renovated hotel. Sincerely,
par un voyageur
The good, the bad and the ugly.
Publié le 30 juill. 2024 sur HotelsIt started off extremely poorly. My flight got canceled so I called and said “don’t give away my room. I’m coming tomorrow“. This should not have been a problem since I was prepaid. They gave away my room.
Also, the hotel was under construction. No pool, no hot breakfast, etc.
I will say that the manager did everything she could to move people around to get me a room which was very impressive. Everyone was extremely friendly. I think if the hotel was not under construction and they had not given away my room, I would be waiting the much much higher.
Commentaires de Gestion de l’hôtel
2 août 2024 par Liz Tapia, Gestion de l’hôtel
Hello Mark, Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to write a review about your stay. We know that when traveling near the area you have many options, and we are grateful that you chose us. We are sorry and apologize for the inconvenience you experienced upon your arrival. We understand your frustration and we thank you for your patience. We are delighted to hear that we were able to accommodate you and that the staff made you feel welcomed. We hope to see you again, once construction is completed so you can enjoy our newly renovated hotel.
par un voyageur
Photos are deceiving
Publié le 18 juill. 2024 sur HotelsThis hotel doesn’t look at all like the photos. It’s rundown and dirty. Our hotel window looked directly at the door of an apartment building approx 20 feet away.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Liz Tapia , Gestion de l’hôtel
Hello Shannon, Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to write a review about your stay. We are sorry to hear that we did not meet your expectations and we apologize for the poor experience you had during your stay. We are under construction and unfortunately it does cause the hotel to look rundown. We do hope that you can give us another chance once construction is over so you can enjoy our newly renovated hotel.
par un voyageur de Irvine
Publié le 18 juill. 2024 sur Expedia
Included breakfast was extremely disappointing for the class of hotel. Also, we found a large cockroach in the bathroom. The desk clerk said a manager would reach out to us, but no one did.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Liz Tapia , Gestion de l’hôtel
Hello Bernie, Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to write a review about your stay. We are sincerely sorry to hear that you did not enjoy your stay and that we did not meet your expectations. We deeply apologize for the poor experience you faced and we do hope that you can give us another chance once renovation is over.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
I booked online through Expedia. The hotel did not list any problems. There was supposed to be a breakfast, and a pool. I had requested a king room with a pullout couch. Somehow my room request was changed to a double queen room. I talked to the people at the front desk, who were very nice, But who were unable to help As they had no king rooms available. This situation didn't work well for my particular party. It seemed that most of the rooms in this hotel were being refurbished and were unavailable. There was no breakfast, only a grab and go bag. There was no pool, it had been filled in At some point, even though it was still advertised. I would not have chosen the hotel had I understood it limitations. But, they were not apparent on the online site.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Liz Tapia, Gestion de l’hôtel
Hello Kathy, Thank you for taking the time to give us your feedback about your stay at Holiday Inn Express Costa Mesa. We are sadden to hear about the poor experience you faced during your stay. We understand your frustration and apologize that we did not meet your expectations. Please know that your feedback is important to us and will be shared with the staff to help improve our guest's experience.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Liz Tapia, Gestion de l’hôtel
Hello Jenn, Thank you for taking the time to give us a review about your stay at Holiday Inn Express Costa Mesa. We know that when traveling near the area you have many options, and we are thankful that you chose us. We hope to see you again in the near future.
par un voyageur de Las Vegas
Publié le 15 juill. 2024 sur Expedia
property was under construction... no breakfast, no gym, no pool, no water. Wish I would have known about the construction and the lack of amenities prior to my stay.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Liz Tapia, Gestion de l’hôtel
Hello Araceli, Thank you for taking the time to write a review about your stay at Holiday Inn Express Costa Mesa. We are sadden to hear that we did not meet your expectations and that you did not get to enjoy the hotel due to the renovation. Please know that your feedback in important to us and will be shared with the staff to help improve our guest's experience.
