Note fondée sur 1 036 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Manager, Gestion de l’hôtel
Dear Nabil,Thank you for taking the time to leave your feedback. We appreciate your honest assessment of your stay with us, and we apologize for falling short of your expectations. We will use your feedback to enhance the quality of our services and accommodations. If you choose to stay with us again in the future, we hope to provide you with a more enjoyable and satisfactory experience.
par un voyageur
Publié le 15 mai 2022 sur Expedia
Ok sans plus pour une nuit rapide à bas prix
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest, thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take your comments seriously and will work to address the issues you mentioned.Best Regards,Guest Experience Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Luis, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Our party of 6 checked into 3 rooms. One of the rooms assigned had not been cleaned. Sheets were sleepy in and trash in the room. The second room assigned was infested with roaches. We cancelled our reservation and moved hotels. Per hotel “policy” we were not reimbursed for the complete reservation. They charged us one night per room. I guess their “policy” doesn’t exclude roach infestations. Reached out to the hotel manager via email with attached videos for a full refund and no response.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guillermo, we sincerely apologize for the unacceptable experience you encountered during your stay. A room that hasn't been cleaned and a roach infestation are completely unacceptable, and we understand your frustration with the situation and our policy. Your concerns are important to us, and we will investigate this matter thoroughly. We’re also sorry for the lack of response from the management; we will ensure your email is addressed promptly. Thank you for bringing these issues to our attention, and we appreciate your patience as we work to resolve this matter.Best Regards,Guest Experience Team
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Kristen, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Guest Experience Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Terrible place, bathroom door had been kicked in and broken. Multiple persons loitering around parked cars and behind trashbin enclusures. We declined to stay, leaving us to find other last minute accomodations at greater cost. This place is not maintained, front desk was not coopertive "no one else has complained😂) never again!
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Clifford, we’re truly sorry to hear about your experience and the issues you encountered. This is not the standard of service or maintenance we strive for. We will address these concerns with our team immediately to prevent future occurrences. However, we apologize for the inconvenience and lack of cooperation you experienced, and we understand your frustration. We appreciate your feedback and hope you’ll consider giving us another chance to provide a better experience in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Muy tranquilo
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Mary, thank you for your feedback! We’re pleased to hear that you found the hotel very quiet. We hope this contributed to a relaxing stay, and we look forward to welcoming you back for another peaceful visit!Best Regards,Guest Experience Team
