Note fondée sur 1 005 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Manager, Gestion de l’hôtel
Dear Nabil,Thank you for taking the time to leave your feedback. We appreciate your honest assessment of your stay with us, and we apologize for falling short of your expectations. We will use your feedback to enhance the quality of our services and accommodations. If you choose to stay with us again in the future, we hope to provide you with a more enjoyable and satisfactory experience.
par un voyageur
Publié le 15 mai 2022 sur Expedia
Ok sans plus pour une nuit rapide à bas prix
par un voyageur
Poor Value
Publié le 16 août 2024 sur HotelsMain light in room not working. No cold water suspect faulty mixer valve. TV remote not working. Towels were all laundered but old and stained, overdue for replacement. Hotel parking occupied by non-hotel guests in spite of a paper tag requirement issued at check in. This meant having to park away from the motel room at a Hooters run by the same ownership. Furniture and shelving in rooms tattered with no apparent attempt to refresh. I get it, lower end property but by far the worst of my last 4 nights rooms with Hotels.com. And the most expensive. Also the only property of 4 nights insisting on a pet fee for a physician certified ESD. Just not a great experience overall. Other brands in the same arena, seemingly offering a better quality accommodation. Finally they had their landscaping contractors starting with cutters and blowers at 0630 hrs just outside the rooms. So much for a full sleep. Most cities have noise by-laws restricting this at this early hour. Again I get it...Friday...get it done, get home early. But come on this is an accommodation. Peaceful sleep seems to be the whole point.
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Brent, thank you for sharing your detailed feedback. We’re sorry to hear about the issues you encountered during your stay, from the room's condition to the early morning noise. Your experience with the parking situation, pet fee, and the overall state of the room is certainly not what we strive for. We value your comments and will address these concerns with our team to improve the quality of our accommodations and ensure a better experience for future guests. If there’s anything else you’d like to share, we’re here to listen.Best Regards,Guest Experience Team
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 13 août 2024 sur Expedia
Dirty, old, I got scammed by the picture of this property. Please update pictures to actual condition of the property
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alejandro, we're truly sorry to hear about your disappointing experience. We take your feedback seriously and will review the property’s condition and update our pictures to better reflect the current state. We are also addressing concerns with cleanliness, staff service, and amenities to ensure a more positive experience for future guests. Your satisfaction is important to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to make it right and improve your experience in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 12 août 2024 sur Expedia
Cockroaches, blood stains on bed
Broken furniture
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Brandon, thank you for bringing these serious issues to our attention. We deeply apologize for the unacceptable conditions you encountered with cockroaches, blood stains, and broken furniture. This is not reflective of our standards, and we are taking immediate action to address these problems with our team to ensure they are resolved. We appreciate your feedback and are committed to making significant improvements. We hope to have the opportunity to provide you with a much better experience in the future.Best Regards,Guest Experience Team
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dennis, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team
par un voyageur
Publié le 9 août 2024 sur Expedia
Property was not as shown. Did not feel safe to stay here. Homeless all over as well. Lost my money but refused to stay here.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Margaret, we’re truly sorry to hear about your experience. Your safety and comfort are our top priorities, and it’s concerning to hear that the property did not meet your expectations. We take your feedback seriously and will address the cleanliness, property conditions, and any issues related to safety with our team. We’re also sorry to hear about the problem with your money. Please reach out to us directly so we can resolve this matter and ensure it does not happen again. Your feedback is invaluable in helping us improve.Best Regards,Guest Experience Team
par un voyageur
Publié le 8 août 2024 sur Expedia
Other than the mattress the stay was good!
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joan, thank you for your feedback. We're glad to hear that you enjoyed your stay overall. However, we’re sorry to hear about the mattress issue and will review it to ensure future guests have a more comfortable experience. We appreciate your input and hope to have the chance to welcome you back for an even better stay.Best Regards,Guest Experience Team
par un voyageur
Rude unaccommodating staff. Prostitution
Publié le 7 août 2024 sur HotelsThe place was ok. Staff was rude. WILL try and keep your deposit. Plenty of prostitutes and drugs, if that is your thing. Not enough parking
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, thank you for sharing your feedback. We’re sorry to hear about your experience with our staff and parking. This is not the level of service we strive for, and we are addressing your concerns with our team to ensure a more respectful and accommodating environment for all guests. We also understand parking can be challenging and are exploring solutions to better accommodate our guests’ needs. Please accept our apologies for any inconvenience, and if you have further concerns or need assistance with your deposit, please contact us directly so we can resolve this matter promptly.Best Regards,Guest Experience Team
