Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Staff gave me a room that was still under construction. No mirror in bath. TV dismounted from wall. No hangers or surfaces for organizing my toiletries. No mention of these issues. No discount for the problems. After first night of 6, I had to ask for a “regular” room!!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi John,Thank you for sharing your feedback about your stay with us! We sincerely regret your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Anthony,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Thomas,We appreciate your recent stay at our hotel! Your wonderful rating illuminates our day. Our team works diligently to surpass your expectations and we keenly anticipate the opportunity to host you again in the future. Thank you for your support!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you so much for your 10-star rating! We’re thrilled that you’re pleased with our hotel’s service. Our team takes great pride in such high ratings, as they reflect our commitment to guest satisfaction. We’ll continue to strive for excellence and look forward to welcoming you back soon!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Cockroach infested
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It's disheartening to hear about your issue. We regret the bugs’ related issue. We have shared this feedback with the concerned staff to take care of the pest problem. Thank you again for letting us know.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative to improve our services.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating! We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Starting with the night clerk check-in, it was disappointing and just got worse. The clerk was clearly unhappy with his job, unfriendly and mumbled replies. We arrived very late and the property is in a sketchy area and we saw a few parked cars with people in them doing sketchy things. The rooms are tiny - a bed and bathroom, no more room than that. The bathroom was dirty with hair in the sink, on the floor and in the drains. The shower drained so slowly it was still draining for hours in the morning when my husband had taken a shower before we went to sleep the night before. We spent a few minutes killing bugs that enjoyed the place way more than us, slept for a few hours and left. We will not be returning.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is disgraceful to hear about your recent experience with us. We regret the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Great place!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Carla,It is blissful to see that you recognised our place to be great. Thank you for your impeccable rating! We would love to host you again soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Thomas,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
