Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Jose Tlapaya, Gestion de l’hôtel
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
par un voyageur
Publié le 18 août 2024 sur Expedia
Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.
Commentaires de Gestion de l’hôtel
19 août 2024 par Andres Peimbert Guest Satisfaction Lead, Gestion de l’hôtel
Dear Guest,First of all, we would like to thank you for choosing us to spend your vacation in the Mexican Caribbean.Thank you for sending us your comments. They will allow us to deal with these details individually with each department.We are committed to providing the required follow-up with each area and ensuring that the promised service is provided.We look forward to your visit again in the near future.Sincerely,
par un voyageur
Publié le 17 août 2024 sur Expedia
Overall, I enjoyed the stay.
Commentaires de Gestion de l’hôtel
22 août 2024 par Andres Peimbert Guest Satisfaction Lead, Gestion de l’hôtel
Dear Guest,Thank you for sharing your Family Selection experience at Grand Palladium Costa Mujeres.It is great that you have tried and enjoyed many of the amenities offered.We look forward to welcoming you back to this home away from home.
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Andres Peimbert Guest Satisfaction Lead, Gestion de l’hôtel
Apreciable huésped,Todos en Family Selection le damos las gracias por el tiempo empleado para compartir su experiencia en nuestro resort.Lamentamos la impresión que se ha llevado de nuestros servicios.Con respecto a sus comentarios sobre nuestros servicios, le aseguramos que sus observaciones serán transmitidas a nuestra Gerencia, seguimos trabajando en brindar un servicio más eficiente en cada área.Nuestra principal prioridad siempre será convertir huéspedes en fans, por lo que esperamos seguir siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de restaurar su fe en nuestro resort.Cordialmente,
par un voyageur
La mejor atención de la Riviera, ¡insuperable!
Publié le 23 juill. 2024 sur HotelsEs un hotel hermoso, con muchas áreas y actividades para todas las edades, la comida es deliciosa, pero lo más destacado es la atención INIGUALABLE de todo el personal del hotel, particularmente de Javier Ruiz, del área Family, quien hace de la estancia un momento para recordar por siempre; estamos súper agradecidos con el, porque en las vacaciones pasadas nuestro hijo había extraviado sus juguetes favoritos pokemon en el hotel, a nuestra salida el los encontró y nos los envió a casa por paquetería, un detalle invaluable de su parte, así que regresamos y le agradecimos todas sus atenciones y nos sorprendió con este detalle en la habitación que hizo a nuestro hijo el niño más feliz del mundo. Así que gracias por hacer de estas vacaciones, una aventura inolvidable. Recomendamos totalmente este hotel si viajan con pequeños. Cuidan hasta el más pequeño detalle para dar todas las comodidades a las familias. 🌟🌟🌟🌟🌟
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Jose Tlapaya, Gestion de l’hôtel
Querido huésped,Agradecemos esta calificación maravillosa.Nuestro equipo se dedica a brindar un servicio supremo y le apasiona crear experiencias auténticas e inolvidables para todos nuestros huéspedes. Estamos realmente contentos de que haya apreciado su servicio.Nos llena de alegría saber que hemos cumplido con sus expectativas, por favor no dude en contactarnos cuando sus viajes la traigan de vuelta a Costa Mujeres. El más cálido saludo,José Tlapaya Hospitality Senior Advisor
par un voyageur de La Crescenta
Publié le 13 juill. 2024 sur Expedia
A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Jose Tlapaya, Gestion de l’hôtel
Thank you for taking the time to write this review, allow me express my gratitude for bringing to my attention your thoughts and feelings on your recent visit and for your great comments about our resort.Your satisfaction is the most important and our main goal, nothing pleases us more than learning it was successfully achieved during your stay with us. We are thrilled to read that you experienced an excellent service from all our amazing staff. Thank you again for your lovely review. It will be a pleasure to welcome you back soon at this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor
par un voyageur
Publié le 13 juill. 2024 sur Expedia
The butlers was one my favorite. Lupita and Isaac was the best.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Jose Tlapaya, Gestion de l’hôtel
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor
par un voyageur
Publié le 16 juin 2024 sur Expedia
We recently stayed at the resort as a family of 4 in the FS section. Check-in was very smooth and our butler was great with keeping us posted on events and available dining options. All the golf cart drivers were very friendly and happy to help out in any way. We enjoyed the main pool with our kids because its right next to the splash area. The lunch buffett at the main pool.was 10/10, they added more items throughout the lunch time and again were all very friendly and helpful. The waitors around the pool kept our drinks topped up all day long! We also enjoyed the nest option for some meals. The steak house on the TRS side was really good.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Jose Tlapaya, Gestion de l’hôtel
Thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us.We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back for many more special moments in the future!It will be a pleasure to welcome you back soon at this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor
par un voyageur
Publié le 15 juin 2024 sur Expedia
Always enjoy Grand Palladium resorts.
Commentaires de Gestion de l’hôtel
16 juin 2024 par Jose Tlapaya, Gestion de l’hôtel
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
par un voyageur
Publié le 8 juin 2024 sur Expedia
We booked a Family Selection part as we travelled with 2 teenagers and this option allows access to the TRS for adults. At check in we realize that Family Selection is oriented on families with children up to 5/7 years old, oven though their slogan says "luxury at any size". Check in area look like little day care area, the restaurant The Nest has a playroom inside and again feels like you are in a daycare at breakfast as kid’s music is blasting. Inside our room there was toddler sized hat and sand toys (bucket, shovel etc), SO If you are coming with teenagers, there is NOTHING for them! Family Selection pool was like yet another daycare..You pay for "luxury" part of the resort yet teenagers are left with main Grand Palladium pool activities only, volleyball pretty much..and after 5pm if you rented the ball from POP, they will go around and collect those oven if the pool is still full of teens playing. My children are not into video games so the Black/White club was not the option, also it is inside, not an outside activity. Restaurants: on Tuesdays they close buffet and 3 restaurants so now they force everyone to make a reservation and if you did not (because maybe that is the day you arrived at the resort) you would have hard time to find where to eat dinner as per their excuse, "they are feeding over 2000 people in a few restaurants that ARE open. First of all BUFFET SHOULD NEVER BE CLOSED!
Commentaires de Gestion de l’hôtel
9 juin 2024 par Jose Tlapaya, Gestion de l’hôtel
Dear guest,We want to thank you for choosing us for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review.We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements.I can assure you that as you read this, managers and supervisors are investigating the anomalies detailed in your review so that we can operate in the future as we have always done in the past, with the quality and genuine and sincere service we are known for.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,José Tlapaya Hospitality Senior Advisor
