Ratings based on 907 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Expedia
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Comment from Hotel Management
Aug. 20, 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear guest, All of us at Grand Palladium Costa Mujeres Resort & Spa thank you for taking the time to share your experience at our resort. We regret the impression you have received from our care.Without a doubt we are at your service. For us your total satisfaction is very important.Our main priority will always be to convert guests into fans, so we hope that Grand Palladium Costa Mujeres Resort & Spa continues to be an option for your next vacation and that we have the opportunity to restore your faith in our resort.
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear guest, We regret the impression you have received from our attentions.Without a doubt we are at your service and you can contact us whenever you want. We hope you can give us a second opportunity to serve you and show you that we can live up to your expectations. Cordially,
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 19, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A traveller
Posted Aug. 15, 2024 on Expedia
Me gusto la suite espectacular dos pisos, los restaurants sobre todo la gente que te atiende,
Lo que no me gusto fue esperar el carrito que te transporta dentro del hotel
Comment from Hotel Management
Aug. 17, 2024 by Jose Tlapaya, Hotel Management
Querido huésped,Gracias por compartir su experiencia con nosotros y contribuir a la mejora constante de nuestro servicio.Nada podría hacernos más felices que leer los comentarios de nuestros huéspedes y saber qué les gustó y cómo mejorar lo que se puede mejorar. Su satisfacción es en todo momento nuestro objetivo más importante y nos complace saber que se logró con éxito.Gracias por tomarse el tiempo de compartir su experiencia con nosotros y permitirnos encontrar formas de mejorar.Atentamente,José Tlapaya Hospitality Senior Advisor
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Jose Tlapaya, Hotel Management
Apreciable huésped,Antes que nada deseamos darle las gracias por elegirnos para pasar sus vacaciones en el caribe mexicano.Le ofrecemos una sincera disculpa, de igual forma lamentamos no haberle brindado nuestros servicios aun mas acorde a sus requerimientos.Esperando contar de nuevo con su visita en un futuro próximo.Cordialmente,José Tlapaya Hospitality Senior Advisor
by A traveller
Posted Aug. 15, 2024 on Expedia
A beautiful location
Comment from Hotel Management
Aug. 17, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A traveller
Posted Aug. 14, 2024 on Expedia
Service not good but property is very nice
Comment from Hotel Management
Aug. 15, 2024 by Jose Tlapaya, Hotel Management
Dear guest,Thank you for choosing us as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us.Your comments will be shared with our team in order to find a solution. I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,José Tlapaya Hospitality Senior Advisor
by A traveller
Posted Aug. 14, 2024 on Expedia
The resort is spread out, the only means of transportation from one location to another is golf carts handled by staff or boat ride along the private river. Of course you can walk. Market area is nice where the restaurants, shopping and entertainment is held. Check in desk Edith one of the reps is amazing and helpful compared to the rest of the staff.
Comment from Hotel Management
Aug. 14, 2024 by Jose Tlapaya, Hotel Management
Thank you for sharing your experience with us and contributing to the constant improvement of our service.Also the positive feedback is very much appreciated and will be taken into consideration. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,José Tlapaya Hospitality Senior Advisor
by A traveller
Posted Aug. 13, 2024 on Expedia
A fantastic resort, excellent amenities and kids activities. Exceeded our expectations!
Comment from Hotel Management
Aug. 14, 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Querido Huésped,Gracias por compartir su experiencia en Grand Palladium Costa Mujeres Resort & Spa y contribuir a la mejora constante de nuestro servicio.Nos enorgullecemos del servicio que brindan los miembros de nuestro maravilloso staff, me alegro que hayan podido superar sus expectativas.Será un placer volver a hospedarle en nuestro resort de Costa Mujeres.Atentamente,
by A traveller
Posted Aug. 13, 2024 on Expedia
Staff was extremely nice and helpful, most of them spoke English and were very caring and willing to help with anything. Property itself was beautiful and hey had many pool and beach areas as well as endless dining options. 10/10 recommend
Comment from Hotel Management
Aug. 13, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
