Note fondée sur 774 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024
DO NOT TRUST any RIU claims of providing transportation. You may get an email from RIU saying transportation is included. Even if you follow all instructions in that email, you may find yourself at the airport being told by the transportation company that they no longer service that location, as we did. We had to pay insane airport taxi prices to get to and from the airport to the hotel. RIU will say it isn't their fault....
If you choose to go to a RIU hotel, book your own transportation in advance. It will make your trip much smoother and will save significant money and headache versus believing the email they send out promising transportation and signing their name. Or choose a different hotel chain, as we will be doing in the future.
Otherwise, this is a beautiful resort with great amenities and staff. It is newer, well maintained, and the food and drinks are all excellent. We enjoyed our multiple stays here, but the headache of transportation will not soon go away.
Commentaires de Gestion de l’hôtel
12 août 2024 par Online Reputation Manager, Gestion de l’hôtel
Dear Christopher,Thank you for your review. We are truly sorry to hear that you had a disappointing experience during your last stay with us and we really appreciate you bringing to our attention these issues you encountered.We believe that very best service experiences are genuine and personalized, and we will continue to work to ensure our guests find that level of service at our hotel. We hope you will consider giving us another chance to provide you a more positive experience.Please receive our warmest regards,Hotel Riu LatinoOnline Reputation Manager
par un voyageur
Publié le 8 juill. 2024
The staff is lovely and always so quick to assist. Housekeeping could be better, but it’s not the worse. Their live entertainment is nice too. I recommend downloading the app, thats where you can submit daily requests and check for activities/parties.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Riu Latino, Gestion de l’hôtel
Dear Elizabeth,Your kind remarks are very welcome, thank you very much on behalf of our staff!We are very pleased to read you had a fantastic stay.Wishing to see you again soon, Elizabeth.Warmest Regards,Hotel Riu LatinoOnline Reputation Manager
par un voyageur
Publié le 21 juin 2024 sur Expedia
Very clean, definitely a vibe
Commentaires de Gestion de l’hôtel
26 juin 2024 par Online Reputation Manager , Gestion de l’hôtel
Dear Ladaeshia,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu LatinoOnline Reputation Manager
par un voyageur
Publié le 19 juin 2024 sur Expedia
Cleanest beaches with very little to no seaweed!
par un voyageur de Pharr
Publié le 19 juin 2024 sur Expedia
Nice
par un voyageur
Publié le 19 juin 2024 sur Expedia
For my first international trip out the country, I had the time of my life and couldn't have chose a better adults only all inclusive resort. My only recommendation is make the booking transportation process easier to understand and more thorough. It was very confusing and no one was really helpful.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Nice All inclusive
par un voyageur
Excelente Hotel en general
Publié le 18 juin 2024 sur HotelsExcelente. Todo muy bien es práctico y nuevo .
Siempre y cuando te quedes en el todo el tiempo.
Pero si tu idea es salir a excursiones está un poco retirado
par un voyageur
Publié le 18 juin 2024 sur Expedia
Great property. However..you don't get the spa credit offered be Expedia and the transportation to and from the RIU is odd. You have to book through a different company to get a ride to the resort but the RIU will take you back to the airport.
par un voyageur de Brooklyn
Publié le 17 juin 2024 sur Expedia
I loved everything !!
