Note fondée sur 2 848 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
We loved the place. The room was beautiful and clean. The beach was gorgeous. The personnel is so friendly and hardworking, always smiling and respectful. A special thank you to our butler Mr Chan!! He was always available to help us pr to make our stay more enjoyable.
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Care Majestic Elegance Costa Mujeres., Gestion de l’hôtel
Dear Rebecca,Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia.We are thrilled to hear that you loved your stay with us and that you found the room beautiful and clean, the beach gorgeous, and our personnel friendly and hardworking.We’re especially pleased to know that your buttler Chan made such a positive impact on your stay. We will be sure to pass along your special thanks to him. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay.Best regards,
par un voyageur
Publié le 20 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mai 2024 par Customer Care at Majestic Resorts., Gestion de l’hôtel
Dear Corbion,Thank you for taking the time to share your rating regarding your recent stay with us. Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards.
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Hôtel magnifique, service extraordinaire. Un gros 10/10
Commentaires de Gestion de l’hôtel
6 déc. 2023 par Customer Care Majestic Elegance Costa Mujeres, Gestion de l’hôtel
Dear Anick,First of all, we would like to thank you for your recent stay at Majestic Elegance Costa Mujeres and for taking the time to share this review with the community. We are very happy to know that our colleagues were able to make your stay a relaxing and unforgettable experience thanks to the excellent service provided. We will make sure your kind comments reach the eyes and ears of all our resort staff. It has been a pleasure to welcome you as our guest and we hope to welcome you soon. Please accept our warmest regards,
par un voyageur de Gardanne
Publié le 4 déc. 2023 sur Expedia
Nous avons vraiment apprécié notre chambre côté jardin avec une vue sur la mer. Calme et intimité. Notre majordome Gloria était discrète mais toujours présente. Le personnel des restaurants sont toujours souriants et disponibles. La plage est calme avec toujours suffisamment de transats disponibles.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Customer Care Majestic Elegance Costa Mujeres. , Gestion de l’hôtel
Dear Pascal,Thank you for giving us the opportunity to receive you at Majestic Elegance Costa Mujeres and for taking the time to share your experience with us. We are very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your feedback inspires us to continue improving our guest satisfaction and improve areas that require attention. It will be an honor for us to host you again in the near future and offer you our most sincere service. Please, receive our warmest regards Customer careMajestic Elegance Costa Mujeres
par un voyageur
Publié le 12 nov. 2023 sur Expedia
Loved our stay at Majestic! The room was great and the restaurant options and services were amazing. I would recommend.
The check in process took super long though and wasn’t great.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Customer Care Majestic Elegance Costa Mujeres. , Gestion de l’hôtel
Dear NoorWe hope that your visit at Majestic Elegance Costa Mujeres has been to your liking and we appreciate you sharing your comments with the community. At Majestic Resorts we are committed to offering the best service, quality and experiences to each of our guests. We are pleased to have hosted you as our guest, and we hope to have the opportunity to welcome you again in the very near future. warmest regards,
par un voyageur
Publié le 23 oct. 2023 sur Expedia
Apprécié: la plage! Propreté, sable blanc, et grandeur
Moins apprécié: hotel extrement bruyant/ party le soir/ pas une place de repos!!!! decoration qui date malgré que le resort soit neuf/ peu de choix dans les menus des restaurants et enfin l’expérience spa (hydrotherapie)tellement désolante, on était drillé comme des enfants d’école … zéro reposant.
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Customer Care Majestic Elegance Costa Mujeres, Gestion de l’hôtel
Nous apprécions votre plus récente visite et nous faisons part de vos commentaires. Nous sommes désolés d'apprendre que nous n'avons pas pu dépasser vos attentes. Permettez-nous de mentionner que nous sommes une entreprise engagée vers l’excellence, confiante dans l’innovation continue, l’évolution et l’amélioration constante de tous les aspects des services que nous offrons.Nous nous efforçons toujours de renforcer et d'améliorer nos services et procédures dans le but d'offrir à nos clients la meilleure expérience possible. Nous vous assurons que nous nous engageons envers nos clients, leur sécurité et leur bien-être.Notre équipe du Majestic Elegance Costa Mujeres a fait tout ce qui était en son pouvoir pour vous aider de la meilleure façon possible et nous sommes vraiment désolés de savoir que malgré nos efforts, nous n'avons pas pu vous faire sentir comme chez vous, car c'est notre objectif principal. Nous espérons que vous nous donnerez l'opportunité de vous servir à nouveau, d'améliorer votre expérience et de vous montrer que nous continuons à être à la hauteur de notre marque. Recevez nos plus chaleureuses salutations.
par un voyageur
Publié le 5 août 2023 sur Expedia
Bon service, propre, mais odeur d’humidité dans les chambres
Commentaires de Gestion de l’hôtel
9 août 2023 par Customer Care Majestic Elegance Costa Mujeres, Gestion de l’hôtel
Dear JohanneWe thank you for choosing our Majestic Elegance Costa Mujeres as your dream vacation destination.We are glad to know that we have been able to provide you with a pleasant and pleasant stay.We have also noted your comments about your room experience. Please be assured that we take this matter very seriously and it is of the utmost importance to us. We will send your comments to the immediate attention of our housekeeper manager for her improvement.We look forward to welcoming you to our property very soon.
par un voyageur
Publié le 6 juill. 2023 sur Expedia
This resort is aptly named. It is truly Majestic. Elegant, modern, artsy. Our room was spacious, clean and quiet. The food is good and there is a lot of options (look for the schedule as some place are closed during the week). They know how to entertain their guests and keep them happy. Special mention for Julian and Christian at the Flavour buffet. They took such a great care of us for breakfast. They knew quite fast what we liked and made sure to bring our drinks every morning without having us asking them. Very hard and attentive workers. We will be back!
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Customer Care Majestic Elegance Costa Mujeres, Gestion de l’hôtel
Dear Helene,First and foremost, we would like to thank you for choosing Majestic Elegance Costa Mujeres as your vacation destination and for taking the time to share your opinion with the community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back. Please, receive our warmest regards from Majestic Resorts. Kind regards,
par un voyageur
Publié le 24 déc. 2022 sur Expedia
Tout était parfait! Lorenzo celui qui travaille sur la plage ainsi que Jesus au bar était incroyablement attentionné! Ruby notre bottlers etais au petite attention avec nous !
Commentaires de Gestion de l’hôtel
26 déc. 2022 par Brenda Pacheco Customer Care, Gestion de l’hôtel
Dear Ariane,Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our team.We remain at your service and sincerely hope to have you back.All the best from Costa Mujeres!
par un voyageur
Publié le 19 mars 2022 sur Expedia
Tout était parfait hôtel magnifique le chef Giovanni un amour 💓 notre majordome Belen ❤️🔥exceptionnellement gentille et dévouée Andrea une énergie et une extrême gentillesse et tout les autres serveur d’une rapidité et excellent service nous retournons c’est sur ❤️🔥❤️🔥
Commentaires de Gestion de l’hôtel
22 mars 2022 par Brenda Pacheco Customer Care, Gestion de l’hôtel
Dear Valerie,
Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation.
Greetings from Costa Mujeres!
