Note fondée sur 996 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
81 % des clients le recommandent
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 12 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
1 déc. 2019 par Suzanne C., Gestion de l’hôtel
Dear Guest, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!
4 sur 5
par un voyageur

Publié le 26 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2019 par Suzanne C., Gestion de l’hôtel
Dear denis, Thank you so much for taking time to share your experience with us! We look forward to seeing you again in the near future!
4 sur 5
par un voyageur

Parfait pour un business trip!

Publié le 14 déc. 2018 sur Hotels
Bel hôtel, super salle de sport !
Commentaires de Gestion de l’hôtel
27 déc. 2018 par Suzanne C., Gestion de l’hôtel
Dear Delphine, Thank you so much for taking time to share your experience with us and apologize that we are not able to respond in French. We are so glad to hear that you had a perfect business trip and you like our hotel as well as our facilities! We look forward to see you again soon!
4 sur 5
par un voyageur de Montréal, Québec. Canada

Publié le 21 nov. 2018 sur Expedia
Le service à l’an reception est un peu longue ce qui cause une longue file d’attente la plupart du temps. Par contre, le service de concierge et des baggage’s sont très efficaces. Les chambres sont plus petites celles de Sheraton, l’hôtel juste an côté. En général c’est un bon endroit à rester. Je le recommande.
Commentaires de Gestion de l’hôtel
22 nov. 2018 par Suzanne C., Gestion de l’hôtel
Dear Patricia, Thank you so much for taking time to share your experience with us and apologize that we are not able to respond in French. We are pleased to hear that you will recommend our hotel to other guests! For your feedback, we will share it with our Front Office Team as well as Management Team for further investigation or improvement. We look forward to see you again soon!
5 sur 5
par serge

Perfect location

Publié le 28 nov. 2017 sur Hotels
Très bien situé sur Cotai strip
Commentaires de Gestion de l’hôtel
1 déc. 2017 par Suzanne C, Gestion de l’hôtel
Dear serge, Thank you very much for taking time to share your experience with us and apologize that we are not able to respond in French. We are very happy to hear that you like our hotel location! We look forward to see you again very soon!
4 sur 5
par un voyageur

One night stay in countdown

Publié le 9 mars 2021 sur Hotels
There were quite some disturbing issues during the stay, I was in a rush to take my car and leave however I need a stamp from the check in desk, the stamping process took abnormally long and it was found out that the machine was jammed and they had me waiting while they try to take the ticket out, it took about roughly 10 mins, they could’ve done a better job in problem solving, such as giving me a new ticket straight away, or contacting the gate keeper to open the parking gate for me to leave. Aside from this fact, the window view from our room was a let down due to the dirtiness of the windows, stains and dusts showing how long the windows were left without cleaning, the price weren’t especially cheap for the stay yet compared to my other stays in Sheraton, parisian and Venetian, we all got free upgraded rooms. Aside from these facts the rest of the services and gastronomic experiences were very good. Especially the room service hainan chicken rice that I ordered that night.
Commentaires de Gestion de l’hôtel
11 mars 2021 par Suzanne C., Gestion de l’hôtel
Dear Brian, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We have investigated the matter with our Front Office Team and believe that we could have handled the situation better and definitely a re-training for the team members on this particular situation is a must. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
4 sur 5
par un voyageur

Publié le 5 janv. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 janv. 2021 par Suzanne C., Gestion de l’hôtel
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!
5 sur 5
par un voyageur

Publié le 2 janv. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
4 janv. 2021 par Suzanne C., Gestion de l’hôtel
Dear Guest, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!
4 sur 5
par un voyageur

Publié le 16 nov. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2020 par Suzanne C., Gestion de l’hôtel
Dear WAI SI, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!
5 sur 5
par un voyageur

員工服務都很好，唯獨辦理入住的同事少

Publié le 16 août 2020 sur Hotels
員工服務都很好，唯獨辦理入住的同事少
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