Note fondée sur 315 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2022 sur Expedia
La propreté de l’établissement , le calme , et le personnel très gentil , un seul petit bémol le manque de respect de certains voisins de ma chambre , enfants et parents très bruyants .
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Front Desk, Gestion de l’hôtel
Dear Nicholas,Wow!Thank you for the stellar review! We're thrilled to see those perfect stars shining bright. Your stay must have been out of this world!If you ever feel like sharing more about your experience, we're all ears (and smiles)! Until then, we'll keep the good vibes going and look forward to welcoming you back for another amazing stay,Safe travels and see you soon!Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 26 sept. 2024 sur Expedia
I’m restated here many times. It’s a newer property, so in good overall condition. It’s in the parking lot of a Kwik Trip and there’s a coffee house across the road as well and fast food options. So it’s convenient. There’s a bar restaurant adjacent. The woman who checked me in this time was not friendly whatsoever. She was on the phone when I walked up. I stayed back so she continue and she was kind of gruff , no welcome or anything, She seemed stressed and to be honest I’m like the easiest customer, There’s just no need for it. The hotel is fine for the money though I will say the water pressure is a nightmare! They have a basic breakfast
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay.We are very sorry to hear about your experience with our front desk staff. Providing a warm and welcoming environment is a top priority for us, and we will be addressing this matter with our team to ensure it does not happen again.We sincerely apologize for any inconvenience you experienced due to the water pressure during your stay.We understand how important a strong water flow is for our guests" comfort. Our hotel has implemented a green-friendly water system designed to conserve water and reduce our environmental impact. While this system helps us to contribute to sustainability, we recognize that it may affect the water pressure at times.We appreciate your understanding and patience as we strive to balance guest comfort with our commitment to the environment.We also appreciate your comments about our breakfast offerings. We strive to provide a variety of options to suit all our guests' tastes, and we will be reviewing our menu to see how to improve.Your feedback is invaluable to us as we continually strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Very nice place
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Sara, Thank you for your wonderful review and perfect score!We are thrilled to hear that you enjoyed your stay with us and found our hotel to be a "nice place." Your kind words mean the world to our team, and we are delighted that we could provide you with a memorable experience.Should your travels bring you back to Cottage Grove-Madison, we would be honored to welcome you again and ensure another exceptional stay.Warmest Regards,Guest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Anonymous,Wow, a perfect score! We're so happy you enjoyed your stay. We hope your next visit is just as amazing, and we promise not to hide the remote control this time.Best Wishes,Guest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Heather,Thanks for the flawless rating! We're blushing over here. If we could frame your review and hang it in our lobby, we totally would. Can't wait to welcome you back!Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Heather,Ten stars and no words? We're blushing! It seems like your stay was so amazing. It left you speechless-and that's the best compliment we could ask for!We hope your next visit is just as unforgettable. Maybe next time, you'll leave us a few words, or even a secret code to decipher! Until then, keep shining bright and know that our hotel is your home away from home.Safe travels and see you soonGuest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 9 sept. 2024 sur Expedia
water pressure was low
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Donna,Thank you for the perfect score! We're thrilled you enjoyed your stay. We apologize for the low water pressure-it seems our showers were feeling a bit shy! We're on it and will make sure they get a confidence boost. We can't wait to welcome you back for an even better experience! Warm Regards,Guest ServicesComfort Suites-Madison
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Heather,A perfect score? You just made our day! We're thrilled you enjoyed your stay and look forward to creating more memorable moments with you.Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Patricia,Thank you for your flawless rating! Your satisfaction is our top priority, and we're glad to see that reflected in your review. We can't wait to welcome you back for another fantastic stay.Kind Regards,Guest ServicesComfort SuitesCottage Grove-Madison
