6/10 – Acceptable
Brian M.
20 févr. 2025
Points faibles : Propreté
Check in was a disaster
When we arrived the key safe was simply an open shell. We were fortunate that a neighbour could point us to the tourist info place in the Library. A helpful lady contacted Stayz emergency number and via a helpful guy there we were able to speak directly to the owner ( prior to that we simply had a leave a mesage and I'll get back - but didnt) Owner contacted the cleaners , and said they would wait for us at the house BUT by the time we returned to the property the keysafe was intact with the key in it - but no sign of the cleaner, so we could access( finally and some 11/2 - 2 hours later) . Owner did eventually apologise saying she had spoken to the cleaner etc etc BUT we have never had a proper explanation of what happened and why we were subjected to the difficulties at check in which we still believe we are owed.
Brian M.
Séjour de 3 nuits en février 2025