Ratings based on 113 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Honeymoon
Posted Nov. 10, 2024 on HomeAwayWe stayed at Residencias Reef for our honeymoon. The condo was perfect. It was well equipped, right on the beach and everyone took such good care of us. Highly recommend!
by A traveller
It was perfect!
Posted Nov. 2, 2024 on HomeAwayIt was a perfect vacation for our family of 4! Susan (the owner) was informative from the beginning and provided a delightful food basket ready at our arrival. The condo itself was beautiful—great view of the ocean and nicely furnished. Our boys (7 & 9) happily slept on the provided blow up mattress, and we slept great in the comfortable bed. We visited during a less busy time of year (late October) and frequently had the beach and the pool to ourselves. The condo is in the perfect location—away from the business of the town/cruise ships unloading but a short drive for when you want to go in for activities, food, etc. All the staff were super friendly and helpful. We arranged for a home cooked meal when we arrived, which we highly recommend, especially if your flight gets in on the later side. We will definitely be looking to go back as soon as we can! There’s so much to do and see in Cozumel, and this was the ideal place for it!
by A traveller
stay at residences reef
Posted Oct. 8, 2024 on HomeAwaywe love this property so much. the condo has everything you could want - i especially love the cold and hot water despencer. the property is quiet and the two pools are lovely. susan our host was easy to work with and very prompt to answer any questions we had- we will stay here again and share this property with our friends!
Comment from Hotel Management
Oct. 17, 2024 by VrboOwner, Hotel Management
Thanks Suzi!!
We look forward to your return trip!
Susan
by A traveller
Lovely
Posted Nov. 2, 2023 on HomeAwayThe location and stay were just wonderful. Checkin was easy and the on-site property manager checked in and was so nice! We were there for our honeymoon. Will be back for sure!
by A traveller from Flower Mound, TX
Well appointed and well kept place
Posted Sep. 10, 2023 on HomeAwayMy husband and I just spent 9 days at this condo and it was really great. Comfortable bed, great views, well appointed, and bonus for divers - they have a drying rack on the patio. Will definitely be back.
Comment from Hotel Management
Sep. 13, 2023 by VrboOwner, Hotel Management
Hi Ericka,
Thanks for your review! We will look forward to seeing you again in the future.
susan
by A traveller
Happy family
Posted Aug. 10, 2023 on HomeAwayGreat communication, clean, safe, quiet and beautiful view
by A traveller
Perfect couple get away
Posted Jun. 26, 2023 on HomeAwayMy wife and I stayed 5 nights here and enjoyed it very much. Our second time at this condo resort/Cozumel. We would return again. This unit was perfect for us. Everything was on par and had no problems. Thanks for a great stay Susan and team!
Comment from Hotel Management
Jun. 26, 2023 by VrboOwner, Hotel Management
And, thanks for staying with us and your kind words. We work hard to keep every stay as perfect as possible.
We look forward to having you stay again.
susan
by A traveller from Rugby, United Kingdom
A calm oasis away from the chaos of Cozumel downtown
Posted Jun. 7, 2023 on HomeAwayA fantastic location some distance away from the main downtown area of Cozumel. The grounds are well cared for and there is a front gate to keep anyone out not expected.
The apartment has anything you could require for a long stay, it's well maintained, cared for, comfortable and relaxing. There is an immediate sea view off the balcony which would be difficult to get bored of.
The host Susan was very patient with my questions leading into the stay and came back promptly to everything I asked. The condo manager Luis was available when needed and the mid week clean was performed to a high standard.
Points of note - the kitchen area has pretty much any utensil you could need, we had a small accident with the coffee pot, offered to pay for a replacement and were told not to worry about it. The shower is wonderful with great pressure and lots of space being an open style. The bedroom and bed is very large, plenty of drawers and cupboards for storage of clothes.
Internet was rock solid and fast, decent TV and apps available. There is an assortment of snorkelling gear in the apartment for use.
The beach directly in front of the complex is ok for swimming but doesn't offer a lot in the way of snorkelling opportunities. Also note that the nearby beach club means that on cruise days, there will be jetskis/wave runners back and forth in front of the beach past the buoys all day. You tune it out but worth mentioning - it in no way detracts from the overall stay.
We will be back!!!
Comment from Hotel Management
Jun. 19, 2023 by VrboOwner, Hotel Management
Hi Pete,
Glad had a lovely stay at our condo--we love to hear from our guests about the part of the trip they enjoyed the most.
Looking forward to hearing from you again.
susan
by A traveller
Wonderful
Posted May 14, 2023 on HomeAwayExcellent
by A traveller from Moncton
A calm and beautiful oasis in bustling Cozumel
Posted Apr. 16, 2023 on HomeAwayResidencias Reef is a quiet and well appointed property on a beautiful beach. Susan’s condo is clean, well equipped, and has a lovely view of the beach and main pool.
Susan, Luis and Sindy are so helpful and responsive. This is our 4th time at Residencias Reef and our second stay at Susan’s and recommend her condo without hesitation. We’ll be back!
Comment from Hotel Management
Sep. 13, 2023 by VrboOwner, Hotel Management
Hi John,
Thanks for your kind words. Our team works hard to make each trip perfect for our guests. We look forward to seeing you again.
susan
