Note fondée sur 874 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2023 sur Hotels
Tres ordinaire qu’en 2023 on le peut aller au restaurant en gougoune propre. Les femmes c’est ok mais pas les hommes. Le buffet est vraiment petit sans trop de choix. Beau petit site propre.
Commentaires de Gestion de l’hôtel
3 mars 2023 par Guest service manager, Gestion de l’hôtel
Dear Mrs. Stephane, I regret to learn that we didnt meet your expectations, I sincerely apologize for any inconvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisors, and immediate actions has being taken.I reiterate my sincere apologies
par un voyageur
parfait
Publié le 17 févr. 2023 sur Hotelsparfait
Commentaires de Gestion de l’hôtel
18 févr. 2023 par Guest Service Management, Gestion de l’hôtel
Merci beaucoup! Your comments help us to be motivated, Thank you for choosing Grand Park Royal Cozumel.
par un voyageur
Publié le 22 déc. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
15 mars 2023 par Guest Service Management, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 19 janv. 2022 sur Expedia
Parfais
Commentaires de Gestion de l’hôtel
20 janv. 2022 par Guest service manager, Gestion de l’hôtel
Estimado Sr. Gabriel, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue del toda satisfactoria.
Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle
Muy cordialmente
par un voyageur de ARLINGTON
Publié le 3 déc. 2024
The food at this property is INEDIBLE! The people who work there are very nice and helpful and the rooms are nice. The pools were so cold there were barely anyone in them. I was there for an Ironman and got sick from the food as well as my wife. I have never had such bad food at the buffet and the pool areas. DO NOT EAT HERE!
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Alan Verduzco / General Manager, Gestion de l’hôtel
Dear David, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with the food during your stay. We understand how important it is to have a satisfying dining experience, and we deeply regret that we fell short of your expectations. Please rest assured that your comments have been shared with our culinary team so we can investigate further and make improvements.We are pleased to hear that our team was friendly and helpful and that you enjoyed the rooms. We also regret that the pool temperature was not up to your satisfaction and will look into ways to ensure a more comfortable experience for future guests.We truly value your feedback, and we are committed to making necessary changes to enhance the overall guest experience. Thank you again for your review, and we hope you will give us another chance in the future.Sincerely,
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Management is an un caring group
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Alan Verduzco / General Manager, Gestion de l’hôtel
Dear Mr. Kasperitis,First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we apology. We will find out what areas of opportunity and improvement are, in order to offer you a solution. We hope you granted us the opportunity to change your perspective towards the resort.Best regards,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Todo muy bien
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Guest service manager., Gestion de l’hôtel
Estimada Srta. Juana, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia es satisfactoria.Saludos cordiales!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Staff are amazing
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Guest service manager., Gestion de l’hôtel
Dear Mr. Thomas, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, we highly appreciate your compliments on wonderful service. We are definitely looking forward to welcome your return in the near future. Yours sincerely,
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest service manager., Gestion de l’hôtel
Estimada Srta. Sara, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Muy cordialmente
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Guest service manager., Gestion de l’hôtel
Estimado Sr. Roberto, ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Grand Park Royal Cozumel. Será un placer ser anfitrión de sus vacaciones en un futuro.Saludos cordiales
