Ratings based on 89 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Good
Posted Sep. 13, 2024 on HomeAwayGood
by A traveller
Very nice
Posted Jul. 29, 2024 on HomeAwayHouse was beautiful but it mentioned 4 rooms but only had 3 bedrooms and the game room
We had a great time I recommended
Alex keep in touch all the time
Comment from Hotel Management
Aug. 13, 2024 by VrboOwner, Hotel Management
I’m so glad you enjoyed your stay! The 4th bedroom is so large, so we chose to double it as a game room. It does have two queen Murphy beds with very good mattresses. This room also has its own very large bathroom and closet area. Hope to have you back again!
by A traveller
Villa Tikal
Posted May 30, 2024 on HomeAwayUpon arrival, NO hot water for almost 2 days.
Dishwasher flooded, not working properly, won’t clean nor dry dishes. No way housekeeping can clean properly without hot water; so had maid service one time during stay. Air conditioning unit leaking in utility room and refrigerator also leaking brown liquid under lower freezer door.
Very poor kitchen dishes, glasses, & utensils. Kitchen cabinets sticky and dirty.
Spiders under bathroom rug in Queen bedroom bath & shower head had to be replaced because was not working properly. One other bath had mildew in shower.
Tv remote not working, thus no tv or dvd.
Very poor communication with Alex in management. I spent the first 2 days of my vacation trying to resolve all these issues. All other on-site people were great.
The Infinity pool not working as expected but there was on-going construction of pumps, filters and water lines.
In closing, way too much deferred maintenance. These issues should have been addressed prior to our arrival. I would stay at Cozumel Sol again but not at this unit.
Comment from Hotel Management
Jul. 15, 2024 by VrboOwner, Hotel Management
I am so sorry you had trouble during your stay. I wish I would have known, I absolutely would have done everything I could do to help you and resolve issues. My manager Alex let me know he had a technician there as soon as he was informed of any issues. We have replaced the dishwasher upon learning there was an issue. Also, while I wasn't aware of any problem with the TV or remote, we have actually upgraded all of the electronics in the house soon after your stay. I did not see any mildew in the shower but have addressed this with housekeeping nevertheless. I have not had any issues previously, and they usually do a phenomenal job. Again, I am so sorry you wee not happy and wish I would have known you had any issues . I would have loved the opportunity to resolve.
by A traveller
Great house on the beach
Posted Apr. 12, 2024 on HomeAwayWe stayed for a week in March with family and had a great time.
Our main contact, Alex, was great and went out of his way to make sure everything was perfect for us.
The neighbourhood is clean, quiet and very picturesque. The water and snorkelling were great and the sunsets epic.
The home is spacious and comfortable for a larger group.
Thanks again for having us. We would definitely stay here again.
by A traveller
Great house
Posted Mar. 23, 2024 on HomeAwayWonderful home with everything we needed for our vacation. We love to cook and this house had everything we needed.
by A traveller
Wiks family vacation
Posted Mar. 10, 2024 on HomeAwayBeautiful location right on the ocean. The divers in our group were picked up and dropped off right at our pier. The shallow pool was perfect for the young kids, as were the tide pools. A couple of things such as the dish washer and the patio loungers should be updated but the house and patios are spacious and perfect for a larger family gathering. Alex was easy to get in touch with and helpful.
by A traveller
Very nice stay!
Posted Feb. 13, 2024 on HomeAwayThe location of the house was nice. Very convenient. The beach area and pool area were not crowded at all. Alex was very helpful with any questions we had. We had massages from Mayan Essence at the house. They were great too! We really enjoyed our week!
by A traveller
Costa Del Sol
Posted Jan. 31, 2024 on HomeAwayGreat accommodations, appreciated the home! Pool was awesome, beach was fantastic & dock was perfect to be picked up for diving. The grounds were great, gate guards were nice & helpful. Kitchen was good, huge table & all three bedrooms on main level were perfect! The upstairs deck was great! Upstairs Murphy beds good. Location was perfect - not too close to town … but close enough! Thank you!
by A traveller
Great place to enjoy Cozumel!!
Posted Jan. 5, 2024 on HomeAwayWe had a great time in Cozumel in good part, because of the beautiful house we rented. It’s situated in a great place where you can swim in the pool or snorkel in the sea.
In general there is little noice, so you can enjoy in peace at all times.
Also, Carrie is a great host, and Alex is always in touch for whatever you need!
I highly recommend booking this house!
by A traveller
Fantastic Scuba Vacation!
Posted Jul. 31, 2023 on HomeAwayMe and four friends had the pleasure of staying here for a 4 night long weekend.
We were there for diving and this location was perfect.
The house was clean and huge! There was plenty of room for all 5 of us to rattle around and not feel on top of each other.
A quick trip into town for shopping or dinner and very close to the beach bars.
Any issue or questions we had were quickly answered and resolved.
Highly recommend.
