Note fondée sur 90 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beach house
Publié le 31 déc. 2024 sur HomeAwayAs advertised. Great space
par un voyageur
Nice but outdated
Publié le 19 nov. 2024 sur HomeAwaypar un voyageur
Great as always!
Publié le 25 sept. 2024 sur HomeAwayThis house keeps in perfect condition year after year, the location is perfect, secluded and quiet away from the crowds.
Spaces are comfortable and big with all the amenities.
Looking forward to come back!
Both the owner and local manager are always there to help and answer/give suggestions
par un voyageur
Good
Publié le 13 sept. 2024 sur HomeAwayGood
par un voyageur
Very nice
Publié le 29 juill. 2024 sur HomeAwayHouse was beautiful but it mentioned 4 rooms but only had 3 bedrooms and the game room
We had a great time I recommended
Alex keep in touch all the time
Commentaires de Gestion de l’hôtel
13 août 2024 par VrboOwner, Gestion de l’hôtel
I’m so glad you enjoyed your stay! The 4th bedroom is so large, so we chose to double it as a game room. It does have two queen Murphy beds with very good mattresses. This room also has its own very large bathroom and closet area. Hope to have you back again!
par un voyageur
Villa Tikal
Publié le 30 mai 2024 sur HomeAwayUpon arrival, NO hot water for almost 2 days.
Dishwasher flooded, not working properly, won’t clean nor dry dishes. No way housekeeping can clean properly without hot water; so had maid service one time during stay. Air conditioning unit leaking in utility room and refrigerator also leaking brown liquid under lower freezer door.
Very poor kitchen dishes, glasses, & utensils. Kitchen cabinets sticky and dirty.
Spiders under bathroom rug in Queen bedroom bath & shower head had to be replaced because was not working properly. One other bath had mildew in shower.
Tv remote not working, thus no tv or dvd.
Very poor communication with Alex in management. I spent the first 2 days of my vacation trying to resolve all these issues. All other on-site people were great.
The Infinity pool not working as expected but there was on-going construction of pumps, filters and water lines.
In closing, way too much deferred maintenance. These issues should have been addressed prior to our arrival. I would stay at Cozumel Sol again but not at this unit.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par VrboOwner, Gestion de l’hôtel
I am so sorry you had trouble during your stay. I wish I would have known, I absolutely would have done everything I could do to help you and resolve issues. My manager Alex let me know he had a technician there as soon as he was informed of any issues. We have replaced the dishwasher upon learning there was an issue. Also, while I wasn't aware of any problem with the TV or remote, we have actually upgraded all of the electronics in the house soon after your stay. I did not see any mildew in the shower but have addressed this with housekeeping nevertheless. I have not had any issues previously, and they usually do a phenomenal job. Again, I am so sorry you wee not happy and wish I would have known you had any issues . I would have loved the opportunity to resolve.
par un voyageur
Great house on the beach
Publié le 12 avr. 2024 sur HomeAwayWe stayed for a week in March with family and had a great time.
Our main contact, Alex, was great and went out of his way to make sure everything was perfect for us.
The neighbourhood is clean, quiet and very picturesque. The water and snorkelling were great and the sunsets epic.
The home is spacious and comfortable for a larger group.
Thanks again for having us. We would definitely stay here again.
par un voyageur
Great house
Publié le 23 mars 2024 sur HomeAwayWonderful home with everything we needed for our vacation. We love to cook and this house had everything we needed.
par un voyageur
Wiks family vacation
Publié le 10 mars 2024 sur HomeAwayBeautiful location right on the ocean. The divers in our group were picked up and dropped off right at our pier. The shallow pool was perfect for the young kids, as were the tide pools. A couple of things such as the dish washer and the patio loungers should be updated but the house and patios are spacious and perfect for a larger family gathering. Alex was easy to get in touch with and helpful.
par un voyageur
Very nice stay!
Publié le 13 févr. 2024 sur HomeAwayThe location of the house was nice. Very convenient. The beach area and pool area were not crowded at all. Alex was very helpful with any questions we had. We had massages from Mayan Essence at the house. They were great too! We really enjoyed our week!
