Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un vrai oasis de paradis
Publié le 2 janv. 2018 sur HomeAwayRien a redire, lieu parfait, en plein centre et surtout une Silvia au top qui nous cuisinée un fabuleu repas de réveillon du nouvel an!
par un voyageur
Beto
Publié le 20 nov. 2024 sur HomeAwayGreat place, location, and comes with a very nice cat. Clodia is great too!
par un voyageur
A perfect private oasis!
Publié le 12 août 2024 sur HomeAwayWe had a beautiful and relaxing stay at this wonderful property. We were 2 adults and 2 teenagers, and had plenty of room to play and relax. The enclosed yard and pool was fantastic. The housekeeper, Claudia, was amazing.
We had a great stay and would certainly recommend!
par un voyageur
Beto’s Retreat
Publié le 25 févr. 2024 sur HomeAwayLoved the property, house manager and location! It also came with a very friendly cat! Hope to return!
Commentaires de Gestion de l’hôtel
26 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your visit 😃😎
par un voyageur
Beautiful oasis in town
Publié le 7 févr. 2024 sur HomeAwayThe property is gorgeous. It is truly an oasis the moment you walk through the gate. Everything worked great, Claudia the housekeeper was super helpful and always available when we needed something. I will come back!!
Commentaires de Gestion de l’hôtel
8 févr. 2024 par VrboOwner, Gestion de l’hôtel
Dear Laurel:
We are pleased that you enjoyed your visit to Villa Oasis. You are welcome back anytime.
par un voyageur
Excellent
Publié le 25 janv. 2024 sur HomeAwayOur stay was perfect. Really was a secret garden once you opened the gait. Beautiful space. Location great and close to everything we wanted. Best of all was Claudia the housekeeper! She went way above and beyond every day. She cooked us dinner and lunch which were delicious as well as providing fruit juice and fresh juice every morning. Will definitely stay here again.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par VrboOwner, Gestion de l’hôtel
Dear Anne,
Thank you your comments. I’m very happy to have met your expectations as a vacation villa and also our dear house hostess.
I’ll pass on to Caludia your applause,
Best regards
Mauricio (owner)
par un voyageur
Nice but had some issues
Publié le 12 janv. 2024 sur HomeAwayThis property is nicely located and Claudia the housekeeper is AMAZING !!
But we unfortunately incurred many issues with the showers. We stayed for 8 nights and there was not one day when we had all 3 showers working with hot water.
We did reach out to Claudia a couple of times and she was helpful in getting the issue fixed for that particular day but annoyingly we would have the same issue the next day. We gave up reaching out as we were trying to enjoy our Christmas holiday and were not keen to keep contacting the housekeeper. After we left, I sent several emails to the owner who was extremely dismissive of the situation and blamed us for not having reached out more often. No apology or acknowledgement of the inconvenience was sent. They did provide a very small refund (and 3 free future stays which we explained was of no use to us). The house is large and comfortable and I believe the owners did fix the plumbing issue the day we left :-(
Commentaires de Gestion de l’hôtel
18 janv. 2024 par VrboOwner, Gestion de l’hôtel
Dear Kathryn:
We did reach out to you and refunded you 500.00 and 3 nights stay towards a future visit. You were asking for 50% refund. Yes Claudia is amazing. New water heaters have been installed.
par un voyageur
Lovely vacation
Publié le 20 juill. 2023 sur HomeAwayWe stayed at Villa Oasis for 9 nights. The location was easy to access from the ferry port. Clodia met us at the house. Max helped us rent a car. After beach/ snorkeling time, we returned to the house and swam. My 3 kids loved the pool. It gets a good amount of shade, so in the afternoon, it was very refreshing. Clodia made us several meals, which we all loved. She also made us fresh juices in the morning. It was a lovely vacation in Cozumel!
Commentaires de Gestion de l’hôtel
24 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Sarah, we are pleased that you enjoyed your stay at the house. Please come back anytime we would love to have you and your family again.
par un voyageur de Gilroy,California
Great location , read on.
Publié le 11 mai 2023 sur HomeAwayThe yard is truly an oasis but you don’t live the yard. There was no hot water in bathrooms or KITCHEN for 10 days +.
The beds were disgusting / they finally replaced one mattress. We had workers in and out constantly for over two weeks , no privacy ; you never knew if any one was in the house. The pool was unusable for seniors with mobility issues. The first step into pool was three feet, you could get in but you couldn’t get out, No hand rails! We put some cement blocks in pool to try to get out but very unstable. The pool was green with algae, I have pictures. The water pressure in showers was nothing. You got in shower to get wet and soap up, had to get out of shower go to the sink to rinse off soap off wash rag. NO WATER PREASSURE. They finally offered us a refund for four days if we left immediately but this was our last days and we couldn’t find another rental. We got a one day refund ! They did replace the rusted refrigerator without shelves with a new one. The house and pool would be awesome if it had been maintained as it was it should not have been rented especially for ?dollars for 28 days. I have been coming to Cozumel for 37 years and have stayed in all kinds of accommodations but have never stayed in like this that was in such bad condition. If it was fixed up it would be an amazing home.
VRBO made me delete what we paid in order for review to be published.
Commentaires de Gestion de l’hôtel
13 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Mrs Stoetzl
We regret reading your comments, certainly hearing your experience wasn’t as pleasant as you expected. However, we admit that maintenance issues arise, but the reports were addressed yet you didn’t want workers in the house to fix them- so it was a constant tug of war. In addition, we didn’t know in advance you are somewhat disabled (and in fact need a personal assistant to help you walk and move because of your weight)-
You should indicate at the outset of a house you intend to rent with handicapped facilities, which we are not.
In almost 23 years of renting and reviews, one can see a consistency a satisfaction and an absence of complains. Your criticism is a tad biased - still we are sorry you weren’t pleased.
In good' faith we issued a refund to satisfy your particular needs but not as a recognition of our bad service, because in fact we do. Pool is cleaned multiple times weekly although rains turn water green, and a cleaning is needed.
par un voyageur de McDonough
Little piece of paradise
Publié le 4 mai 2023 sur HomeAwayWe arrived on 04/08/23 for our 3 week vacation in Cozumel. This is our second time staying at Villa Oasis. We were here for 2 weeks about the same time in April. We knew last year we would be back to Cozumel and Villa Oasis.
The house staff is amazing! Last year we had Rosa and we formed a great bond with her however she was not able to be there full time during our stay but she did come and visit with us and made us some amazing meals! We had the pleasure of meeting Claudia this year. We were greeted by her at the gate and welcomed right in. Claudia went above and beyond to assist us with cooking meals and running errands for us. If we asked for something, she just made it appear ( sweets for breakfast). Along with many other examples. She would make sure we had taxis when we needed them, to go exploring. Prepared fresh fruit daily with breakfast. She always said good morning and told us bye in the evenings if we were there. She speaks limited English and we spoke limited Spanish so we did use google translate often. It worked just fine. The groundskeepers and pool guy kept the yard wonderful. They even had to come pick all the ripe mangos that were falling into the pool! We do think we upset the yard guy when we put some leftover popcorn in the grass for the birds and Bruno, the resident turtle. So we won’t do that again, he looked at us like we were nuts.
This house has all you need to be comfortable and relaxed. We will be back again next year!!
Commentaires de Gestion de l’hôtel
20 sept. 2023 par VrboOwner, Gestion de l’hôtel
Look forward to hosting you again next year.
