Ratings based on 1 Guest Reviews
Hear it directly from our travellers
2.0 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lots of little nagging issues.
Posted Mar. 9, 2022 on HomeAwayTook until 6pm to check us in no idea why. The room was good but with some major issues that were never fixed. The toilet from upstairs was leaking and the water was dripping onto the towels. The ceiling above the toilet was fairly wet. No idea why the Hotel didn’t think this was a major issue especially conduits a sanitary issue. The buffet restaurant fir dinner is a complete joke. BB Q night was beef burgers. We don’t eat beef. Breakfast was passable.
The Italian and Mexican Restaurants were excellent. Make sure you are there at 6pm to book.
The pools are excellent especially at the seaside. The bar service at the pools was great as well. The food at the pool bar wasn’t great. We didn’t try the Pescador restaurant ocean side but the lunch menu looked great.
The food and room were issues but not a deal breaker since we were there to dive and this place is a great place and close to the Marina and in the end that’s all that mattered.
Comment from Hotel Management
May 27, 2022 by VrboOwner, Hotel Management
Hi Sudeshkumar, thank you for staying with us. As we strive to improve with each and every stay, your feedback is extremely valuable to us. Had you advised us about the issues at the time, we would have rectified the situation immediately or possibly offered you a room move. Please know that we are always there to assist you with your needs and you may rest assured that we've already addressed the mentioned issues regarding our property. It must be noted that some of the deficiencies you've pointed out are simply out of our control, such as the local food and restaurants. We hope you still enjoyed your time in San Miguel de Cozumel and that you’ll consider visiting us again in the future. Best, Vivien
